If your computer system shuts down, all business activity stops. Amanda Tharrington joins us to share a recent client disaster and how WorkSmart worked to solve it.
Amanda Tharrington transitioned from a seven-year career in healthcare operations to IT services, bringing a strong passion for client service and operational excellence to the tech industry.
Timestamps:
- (0:00:45) Amanda shares her background transitioning from healthcare operations to IT services at WorkSmart.
- (0:02:48) Discussion on the evolution of IT support and Managed IT Services provided by WorkSmart.
- (0:04:16) Example of client support during a critical software issue and the 36-hour resolution process.
- (0:06:16) Emphasis on proactive service to prevent issues and the role of reactive support when needed.
- (0:07:48) The compassionate and patient approach of WorkSmart's team in dealing with clients' IT problems.
- (0:08:38) Closing remarks and invitation to connect with Amanda and Clay on LinkedIn for more discussions on customer service and IT support.
Connect with Amanda on LinkedIn: https://www.linkedin.com/in/amandatharrington/
Connect with Clay on LinkedIn: https://www.linkedin.com/in/clayharris/
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