The “break-fix” approach to IT is not a suitable long-term solution. In this episode, we meet Laura Josephson who emphasizes how proactive IT management drives a company’s longterm success.
Laura Josephson, a senior client success manager at Worksmart, brings over 20 years of experience in the technology industry. With a background that includes owning her own company and teaching computer science, Laura is adept at advising small to mid-sized businesses and aligning their technology needs with strategic goals.
Timestamps
- [0:00:00] Introduction to the episode and Laura Josephson
- [0:00:32] Laura’s introduction and background
- [0:01:19] Insights on teaching computer science and client education
- [0:01:56] Discussion on ITSM and aligning services with client strategies
- [0:03:11] Example of strategic meeting outcomes
- [0:04:58] Overview of IT infrastructure review and proactive measures
- [0:06:05] Details on IT strategy meeting components
- [0:08:15] Addressing security in IT strategy
- [0:09:35] The importance of a collaborative approach in IT services
- [0:10:41] Discussion on MFA and educational role in IT strategy
- [0:11:16] Closing remarks and thanks to Laura
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