When businesses pay for IT services, they really are buying a partner who will help further their goals. Jim Rappl, senior business advisor and twenty year IT industry vet, shares his perspective on why many companies switch IT managed service providers.
Jim emphasizes the importance of collaboration and partnership that some IT providers leave their customers wanting.
- (0:00:42) Jim Rappel shares his extensive IT and MSP background and his role at WorkSmart.
- (0:01:13) Explaining what MSP means to clients and how WorkSmart serves different client needs.
- (0:02:06) Identifying potential clients' needs and emphasizing the importance of relationship in MSP services.
- (0:03:26) Turning client feedback into actionable IT strategies through regular strategic sessions.
- (0:05:08) Discussing customization in IT solutions and avoiding force-fit solutions for clients.
- (0:07:32) The collaborative approach from initial conversation to onboarding and continuous engagement with clients.
- (0:08:14) Final advice for small business owners looking for an MSP, emphasizing personal connection and communication.
Connect with Jim on LinkedIn: https://www.linkedin.com/in/jim-rappl-93a3262/
Connect with Clay on LinkedIn: https://www.linkedin.com/in/clayharris/
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