WorkSmart uses service framework called the ‘Proven Process’, which structures iterative strategy and process reviews and upgrades. Kim Sullivan, the Integrator at WorkSmart, describes how this framework helps WorkSmart evolve with, predict, and meet clients wants and needs.
Kim Sullivan, the Integrator at WorkSmart, began her carer in biotech and now has a decade of experience in IT. She is driven by her passion for working with and helping people, which has been a defining part of her career at WorkSmart.
- (0:00:20) Introduction of Kim Sullivan, WorkSmart's vice president and integrator.
- (0:00:31) Kim Sullivan shares her background transitioning from biotech to IT.
- (0:01:16) Discussion on the biggest change seen at WorkSmart over ten years.
- (0:01:59) Explanation of the Entrepreneurial Operating System (EOS) and its implementation at WorkSmart.
- (0:03:44) Overview of WorkSmart's proven process from client orientation to ongoing strategic reviews.
- (0:06:43) Immediate support available for new clients alongside the onboarding process.
- (0:08:17) Organizing the team into smaller pods for personalized client service.
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