November 21, 2023 • 28 mins
Ever wished there was a simpler way to manage and share expenses? Today, we're having an enlightening discussion with Rowan Wilde, co-founder of HelpPay. It's a social impact payments platform that's making it easier to shoulder bills together. Rowan shares how HelpPay lets you create a link for others to chip in on expenses and speaks candidly about the importance of customer trust and the challenges of providing support. And there's more - we're making an exciting announcement you won't want to miss!
Next, we're exploring the free app, HelpPay. Designed to take the fuss out of sharing bills with friends, family, and organisations, this app is a game-changer for anyone managing shared expenses. It's particularly beneficial for students and those in shared housing, making it easy to forward bills for payment and maintain a good credit history. The convenience and simplicity of HelpPay can't be overstated - it's revolutionising bill management and payment.
We're also diving into the future of house-sharing and renting and how it's simplifying the renting process. The Room Xchange, Australia's first verified house-sharing platform, is revolutionising house-sharing by matching renters based on personality, values, and lifestyle. Plus, we're discussing the option to rent or offset rent, a game-changer for anyone looking to save time and money. Whether you're a homeowner new to the sharing economy, or a well-versed renter, this episode is packed with actionable tips and insights.
Last but not least, we're sharing our great news about the innovative partnership between The Room Xchange and HelpPay and how together, we're making bill paying easier.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
The really unique part about HelpPay is that when
you provide four really smallpieces of data just the BPay
code and reference number howmuch is owed and when we turn
that information into a linkthat you can then share just as
easily as a YouTube link or aSpotify link on your phone, via
SMS, email, whatever else andthen anyone with that link you
know your mom, your dad, yourfriends, your family, your
(00:21):
brothers, your sisters can seeexactly how much is owed when
and help pay some or all of thebill, and everybody gets updated
when a payment is made.
Speaker 2 (00:31):
Welcome to the RIM Exchange podcast helping you
rent better.
In this podcast, we're havingconversations with industry
leaders in the rental market,along with everyday renters,
sharing fascinating stories,insights and tips to help you
rent better.
Hello and welcome to the RIMExchange podcast.
(00:52):
I'm Ludwina Dordovic and todayI'm very excited to be talking
to Rowan Wild.
Rowan has worked for some ofthe biggest names in Energy,
Health Insurance and WealthManagement and is now the
co-founder of HelpPay, a socialimpact payments platform.
We've got some exciting newsthat we'll be announcing at the
(01:12):
end of the conversation thatwill benefit all of our
listeners, so make sure youstick around to the end.
I'm very excited about thisconversation because there are
some resources within this appthat are going to be able to
help a lot of people.
Without further ado, Rowan,welcome to the show.
Speaker 1 (01:31):
Ludwina, great to be here.
Thank you for that very kindintro.
I'm really excited about theconversation and what we get to
tell the listeners about nearthe end of it.
Speaker 2 (01:39):
Yeah, thank you.
Now look from oneentrepreneurial founder to
another.
When there is a reallyfascinating concept that's
developed, like what you havewith HelpPay, I'm sure a bunch
of people just go oh my gosh,it's just such a simple idea.
I should have thought of that.
It's often these really simpleideas that we just take for
granted as we don't really thinkabout it, because in the novel
(02:03):
sales they're not that complex.
They are to create but they'renot in terms of the idea.
We're going to go into that ina little while, but before we do
, who is Rowan Wild and what'syour backstory?
Speaker 1 (02:15):
Who I am.
That's a big question.
I'm a pretty simple bloke.
I'm a dad, I'm a husband.
My career has always been indigital and really, if I think
about it, regardless of whetherit's digital or offline
activities, it's been aboutmaking things easier for
customers really understandingwhat the customer is trying to
achieve, where they are, whenthey're trying to achieve it,
(02:38):
Then how to reduce those steps.
Particularly, I've alwaysworked in, or for a lot of my
career I've worked in healthinsurance, energy, travel, life
insurance, those sorts of thingsnot particularly sexy
industries, necessarily.
I really enjoy them, but it'snot like buying a pair of Nike's
.
When you get someone'sattention, it's really about
(03:00):
going okay, I know why you'rehere, I know what you're trying
to achieve.
You're probably not thatenthused about getting it done.
Let's just make that as easy aspossible.
Through that ease and reallyknowing what the customer is
going to try and do next, myteams and I have built some
fantastic solutions forcustomers along the way.
I think just quickly, that ideaof ease has to match benefit to
(03:24):
more than one party.
That's part of where and whatwe're trying to bring forward
with HelpPay.
Speaker 2 (03:30):
It's really fascinating because I'm actually
going through a process at themoment of setting up more
automations and sequencing tomake the flow for our users and
our customers a lot easier.
It's actually an incrediblycomplex process because there's
so many different nuances anddifferent ways that customers
actually use our platform.
(03:50):
Of course, we have dual-sidedmarketplace, which means two
customers, two different needs,two different ways of engaging
with our platform as well, whichdoubles the whammy there.
I really understand what you'resaying.
There's a lot of noise outthere too, trying to continue
grabbing the attention of peoplethat might initially get in
(04:11):
touch with you.
It's always easy.
Is that what you do, I think?
Speaker 1 (04:14):
you're nailed it there.
We have a free-sidedmarketplace in some instances
and a two-sided marketplace forlack of a better word in other
instances.
I might just quickly talk aboutwhat HelpPay is.
Helppay at its core is we heardfrom people who need to ask for
help.
Sometimes we talk to a lot ofpeople who are more than happy
(04:36):
to offer help or provide help tofamily members, friends, etc.
The third piece that was alwaysmissing was that company piece.
What I would see inside thecompanies I was in and around is
a lot of the same tried andtrue tactics.
I'll send an SMS to mycustomers saying, hey, you can
contact us if there's a problem.
(04:56):
I know as a customer that I cando that.
I don't want to tell you aboutmy car accident or my ill health
or something's going on atschool with my kids.
I don't.
That's why I haven't been ableto pay a bill or that sort of
thing.
At the same time, businesseshave been really challenged to
do anything other than say hey,we're here if you need us.
(05:18):
At the same time, when we weretalking to customers and helpers
people who can help a lot ofthem said it's about trust.
A lot of people who needed helpsaid I just need one really
easy way to rally my friends andfamily to my cause, be it
paying a bill or my fridge justdied.
What can I do about it?
The key part of this is forhelpers.
(05:39):
We were sitting around a tableseveral years ago now having a
dinner party and I promise youit was a fun dinner party.
But nearly everyone around thetable had a story about
themselves or someone they knewfamily member, friend who was
going through a challenging time.
It was around COVID time, right, and there were a couple of
phrases that kept repeatingaround that table.
From people around the tablehearing the story oh my gosh,
(06:01):
that's terrible.
What can I do to help?
And from other people aroundthe table it was you should have
told me I would have helped you.
That passion was real, but theability to do something about it
in a really meaningful way wasvery, very difficult.
It was really easy to send $50worth of alcohol around with a
food delivery service or analcohol delivery service, but it
(06:23):
was nigh on impossible to sortof in that same sort of
guaranteed outcome way, give $50towards the electricity bill,
which might keep the lights onfront of 30 days, or give $50 to
that same $50 that you wouldhave spent on a roast chicken
and a bowl of wine to yourfamily or friend keep their
mobile phone on for two months,because that keeps their data
(06:45):
going and that helps them get ajob or whatever the situation is
.
So we just really looked atsort of closing the loop aspect
of helping each other, family,friends, the people we all turn
to in those moments of crisis orneed and going well, how can we
make this really easy?
How can we digitize bills?
Surely we've digitized records.
They've gone from vinyl tocassettes, to CDs, to DVDs, to
(07:07):
links you share on your phonesaying, hey, check this out.
We've digitized video from betacassettes and VHS cassettes to
DVDs and now they're links onyour phone.
Surely there's something likethis for bills and it didn't
exist, so we created it.
And the really unique part aboutHelpPay is that when you
provide four really small piecesof data just the BPay code and
(07:29):
reference number, how much isowed and when we turn that
information into a link that youcan then share just as easily
as a YouTube link or a Spotifylink on your phone via SMS,
email, whatever else, and thenanyone with that link you know
your mom, your dad, your friends, your family, your brothers,
your sisters can see exactly howmuch is owed, when and help pay
some or all of the bill, andeverybody gets updated when a
(07:52):
payment is made.
So if your brother pays half ofyour $100 electricity bill, the
landing page updates to see toshow only $50 remaining.
Your brother gets a receipt forhis $50 that he paid.
You receive a notificationsaying hey, someone's paid that
$50 and you're able to payanonymously or with your name if
you like.
We really try to solve the trulybig problem which, coming back
(08:16):
to your original statement oftrying to solve something simple
, but it's actually incrediblycomplex is that we know we faced
a lot of challenges.
No one had ever done what we'retrying to achieve before.
Not only were we trying to makethe paying of a bill or the
details of a bill digital, butthen you make them almost
infinitely divisible, so one ora hundred people can pay that
(08:36):
part of that bill and make itall trackable.
So, yeah, I absolutely hear youthat a really simple idea can
be incredibly complex to execute, but when it works well, it's
also incredibly rewarding.
We're really proud of the tensof thousands of users that we
have, and the businesses thathave come on board to partner
with us to make their billstransaction fee free.
(08:56):
It's been a really rewardingjourney over the last couple of
years.
Speaker 2 (09:00):
I like your analogy of we're able to make videos
digital and music digital, whynot bills?
And often it's that asking theright question and going.
Well, I call it playing what if?
And it's like well, let's justbreak down a bunch of scenarios
and see if this would actuallyplay out and if it makes sense
(09:21):
in enough different areas.
Well then, it's just a matterof working out the tech, and
most things these days can beworked out with tech.
Okay, so let's talk about somescenarios then, because I think
this is probably a good idea toget into.
But before we do that, I justwant to clarify some steps, just
from a raw listeners point ofview, because I know that, as a
founder, we talk about being somuch that, but for somebody who
(09:42):
hasn't heard it before, theremight be some gaps.
So, essentially, if there's abill, say electricity bill, and
someone's having problems payingit, once upon a time they'd
come to you and ask you formoney to help.
Now, you don't really know ifthey're using that money towards
the electricity bill.
You hope they are, but youdon't know.
That's one kind of scenariothat might be a challenge with
that.
The other is that perhaps a fewpeople can contribute to help
(10:04):
paying that bill and by havingthe digital version of the bill
allows people to do that andthere's a landing page attached
to that bill.
So people can then go therethey can see how much is left.
Because I've heard you saybefore that once the amount
comes down, when it gets to thefull amount paid, then nobody
else can put money in it either.
Is that correct?
Speaker 1 (10:25):
That's absolutely spot on, ludwina.
So let's say we're best friendsor we're brother and sister,
however you want to phrase it.
I've lost my job and I'm reallystruggling to pay the
electricity bill this month.
I get the bill in the mail ormy email.
I grab the B-paid details, Iwhack in some information about
the bill, due dates and owedamounts.
The help pay app which is freeto use as a customer, by the way
(10:47):
turns that bill into a link andpayment page.
I could send it to you mom, dad, other brothers, sisters,
friends, colleague, a communityfooty group.
I can even take it to theSalvation Army, those kinds of
organizations, and they can paysome or a little of that bill.
And, as you said, when thatmoney gets paid it comes to us
(11:08):
for about 24 hours, absolute max.
We do some checks to make sureit's all legitimate and that we
send it straight to the rightaccounts at the right company.
Every time Users can't intervene, so we don't take and we can't
actually shift where that moneygoes.
So when you're helping pay abill via help pay, you know that
hey, that was $50 towards anelectricity bill.
(11:30):
It is only going to end up inthat right account at that
electricity company in a day ortwo is time, and we pass the
money through as quickly as wecan as well, because there's a
ticking clock on bills and wedon't want someone to fall
further behind by using aservice like ours.
Our job is to get money whereit needs to be as quick as
possible, with the guaranteethat when you're paying it, it
(11:51):
goes where it should.
Speaker 2 (11:53):
Okay, I've got a couple of questions here.
Who is it that sets up the link?
Is it the person that has thebill, or is it the person who
wants to pay the bill, or caneither?
Speaker 1 (12:02):
It's the person that has the bill that I was sharing
to.
You know we call ourselves helppay, but you could almost call
us share pay if you like.
Let's say you're in a house ashare house, right and you've
got some bills to share, be itelectricity, water, gas rates,
anything, internet.
Open up the Help Pay app, putin a few of those BPay details
(12:23):
from the bill and then you canshare it to anyone via SMS or a
group WhatsApp and everyone.
Let's say it's a $100 internetbill, there's four people in the
house, everyone now knows theyneed to pay $25 each, and each
person can see that moneygetting shipped away and then it
shuts off, as you said, whenthere's a bill paid.
(12:44):
The really exciting part of thisis that, from a share house
point of view, there's no moreknocking on each other's doors
and say, hey, come on, you know,can you give me some cash?
And there's, that person's nothome or they don't have the
exact amount on them, and all ofthese little fiddly bits are
all taken care of with us.
It's also really handy forstudents living out of home.
So we know that there's a lotof people that use Help Pay
(13:06):
where, say, the child isstudying in Melbourne, away from
their home, from, say,wangerato or Achuka or Ballarat
or vice versa, right, they'vegone to uni in Canberra or
wherever else in Australia andinstead of the parents just
sending money to their daughteror son who's studying away from
home, just say hey, just likeall the bills in Help Pay and
I'll just pay them, and thenI'll give you pocket money or a
(13:29):
stipend or something separately.
But let's get your creditrecord off to a great start.
Let's not jeopardize that,because I think that's the
unintended consequence ofmissing bills.
You get given some money, maybeyou go and have a great night
out, and you still need to paythose bills.
If you miss them, if you startmissing them regularly, you can
impact your credit record, whichis a really undesirable outcome
, particularly for young peoplejust trying to get started.
Speaker 2 (13:51):
Yeah, no, that's a great point.
I hadn't thought about that.
Speaker 1 (13:53):
You know, Ludwina, the main thing here is that,
let's say I was to send you alink.
Let's say I'm the homeowner andmaybe you've rented a room off
me.
I've sent you the link but forwhatever reason, you're unable
to pay at that point in time.
Well, you can just send thatlink on to the people that can
help you pay.
So if you're being sponsored byan organization or you've got
an agreement in place with yourmom and dad that they're going
(14:15):
to pay the bills, you can justforward it on, knowing that.
You then don't have to do twoor three steps of money
transfers.
You can just send the bill on,know when it's being paid and
their life just continues on.
Happy as Larry.
Speaker 2 (14:28):
So now I want to talk about do you need to have a
B-pay to be able to set up ahelp pay link?
Because in that scenario thatyou just described, a homeowner
wouldn't have a B-pay.
Speaker 1 (14:39):
You do need a B-pay at the moment and we are
building the technology to beable to create a help pay link
without B-pay.
But it'd actually be surprised.
Credit cards almost all creditcards most mortgages, rent
organizations all have B-paylinks and there are other
websites out there which allowyou to create B-pay links for
specific accounts.
(15:00):
So if you are, you know ifsomeone's renting a room or you
know owes you money for whateverelse that doesn't normally have
a B-pay link, there are ways ofcreating a B-pay link.
Credit cards have B-pay links,as I said, and most electricity
companies, internet companiesyou know there's 60,000
providers on B-pay.
The most major issue providersare on B-pay.
Speaker 2 (15:20):
So perhaps a renter of a room that's in the
homeowner's house.
The homeowner could perhapssend a link to the electricity
bill that the renter could paythrough that way.
Speaker 1 (15:37):
Absolutely.
Let's say I'm the homeowner andI've just got a bill for $200
for the month and you are one offour people living in the house
, so it's agreed that you'll paya quarter of the bill.
I can set up a help pay linkfor just $50 instead of the full
$200 and then that's just thesuper easy way for me to know
(15:57):
that I need to pay $150 and I'llpay $150 direct, but you, as
the person in my house, pays the$50 directly into AGL.
Because there's all sorts ofreasons.
I might not want to share myBSB and account details.
I might not want to share mypersonal banking data.
I might just want a platformlike HelpPays that sort of
provides that extra level ofsecurity, because I'm never
(16:19):
sharing personal identifiableinformation that at some point
could be used against me in thefuture.
Speaker 2 (16:25):
But just to go back to my point before, if the
homeowner doesn't have a B-payto set up the help pay to pay
the rent, they could utilizeanother item such as an
electricity bill, say.
If it's $500 and maybe twoweeks rent could pay that $500.
Absolutely yeah.
Or they could set up a B-payusing the B-pay on the credit
(16:47):
card and then the renter couldthen just pay straight into that
credit card account.
Speaker 1 (16:51):
Yeah, exactly that.
And what we've found is that,as I mentioned, I think there's
about 60,000 businesses on B-pay.
The majority of majorAustralian companies use B-pay
in one form or the other.
You might have to go diggingfor it, but there are B-pay
details for paying your creditcard, I believe also paying your
mortgage.
(17:12):
Some will just have it.
But yes, absolutely to yourpoint.
Let's say, for whatever reason,your internet provider wasn't
using B-pay.
What you could say is, hey,instead of sending me $25 for
the internet, just put an extra$25 in my electricity account
and I'll square it up on theother side on the internet bill.
And what we find, like a lot ofthings that happen with B-pay,
(17:34):
is that we are one part of aconversation.
This isn't something that tendsto happen on the fly, without
conversation.
You know there's hey, let's doit this way, let's square it up
this way, let's share the coststhis way, and that's a really
nice, easy-going conversation,because then everyone's on the
same page and everyone knows andcan trust where their money is
going.
Speaker 2 (17:53):
Yeah, and I like the idea that there is a way to
document the flow of it as welland also to remove conversation
around money, because that canbe really awkward for people.
And I know that you can dodirect deposits and just set it
up and it can just go straightinto the account.
I get that, but you still don'tget any kind of ledger or any
kind of reporting at the end ofthat.
That money is actually beingpaid on a regular basis.
(18:15):
So there's a few advantageshere that we're going to talk
about shortly.
But before we get into that, Ijust want to kind of paint a
picture for how people who arerenting the various different
ways that they can utilize that,and I know that you shared a
few of them.
So if you are in a fully sharehouse so it's a rental house and
each of you are on the leaseand you're renting there are
some financial dynamics that canoccur within that.
(18:37):
There can be awkward anddifficult, as you said, rowan,
you know, just going andknocking on everyone's door to
get their rent or to get themoney for the food bill or
electricity bill.
This can actually void that byjust setting up one link to pay
that.
But the same thing can gousually for the rent, because
one person generally in thatkind of scenario is a house
(18:58):
manager and they sort of managethat sort of thing With a house
sharing scenario on the roomexchange where the homeowner is
quite often house sharing forthe first time, there's a lot of
you know things that they'rejust not aware of and not
comfortable with because it'snot something that they've done,
you know, on a regular basis.
So removing the difficulty ofhaving conversations around
money can just make the ease ofthe relationship just work much
(19:21):
better for everybody.
So I just think there's anumber of different ways that
this can be utilized across theboard and particularly for our
customers, which I think rightnow is a really, really good
time to mention our news.
Speaker 1 (19:34):
Yeah, I just wanted to quickly add, if I can, that
adding formality to what iseither something you'd never
really talk about or, as youknow, generally an informal
thing, can actually makeprocesses easier.
Talking about money with familyand friends can be hard enough.
Talking about money with peopleyou're only just meeting for
(19:55):
the first time, you know,there's that kind of hey we all
want to do right by each other.
But how are we going to do thisand it's all a bit awkward and
weird and how are we going tokeep a track of it?
You're absolutely right that aprocess like HelpPay, where it's
all receded and you've got thattrack record forever and you
don't have to try and go backthrough months and months of
(20:15):
hundreds of little debits andcredits on people's bank
statements to no, I promise you,I really did pay it, you know
kind of thing just make it somuch easier.
Onto the news, please.
Speaker 2 (20:25):
Go, go, please.
I'm busting the turret.
Go the world, go, go, go.
No, I know.
So HelpPay, rowan and I andI've got to thank Andrew Andrew,
he's been really significant inpulling this off We've had a
number of conversations andwe're all in completed grants
that this is an absolutelyperfect partnership for both
HelpPay and the Room Exchange.
So we are now on this podcastannouncing our partnership and
(20:48):
we're very excited about beingable to utilize HelpPay within
our customer base and offeringHelpPay as a solution for them
for paying bills.
You know a number of differentscenarios that we've just laid
out and you know, on your side,rowan, how do you see the
benefit of partnering with theRoom Exchange?
Speaker 1 (21:07):
Well, I wish listeners could see the smile on
my face right now.
That's all I could say.
Ludwina, we're super excitedabout this because it just makes
, as you said, just makes senseon so many levels.
You know when you're renting aroom or you know.
One of the examples that we'vetalked about in the past, if I
can share quickly, is studentscompeting in sporting events for
short periods of time and theymight not be the one paying.
(21:27):
It might be the sportingorganization paying, for example
.
This just makes life so mucheasier for everybody because it
is just so tracked.
We are thrilled to be partneringwith the Room Exchange on this
front and we really hope it'sgoing to be just a wonderful,
super smooth relationship, notjust between our organizations
but for all of our users,between our two organizations
(21:48):
and all of the companies thatpartner with both of us, Because
, of course, one of the benefitsfor all Room Exchange users is
that every company we sign upbecomes transaction fee free on
the platform.
So currently we've got a coupleof big brands on there.
So if any of the people who arerenting out their homes are
partnering with thoseorganizations, payments through
HelpPay to those companies billsare transaction fee free.
(22:10):
So we're really excited, we'rereally thrilled, and it's
upwards and onwards and I feellike we should be in the same
room popping a bottle ofsparkling or something at the
moment.
Speaker 2 (22:20):
Yeah, it just made sense.
One of the things that we'rereally looking at doing in the
short term is partnering withorganizations who can add
additional value to our usersand also make their life much
easier, because we're headinginto some very difficult times.
I mean, the last couple ofyears have really have just been
, I think, some of the mosttrying times that we've seen in
(22:42):
a very long time, but thehousing and the rental crisis is
heading, and I've been on somany panels in the last few
weeks just talking about how wecan provide resources,
information, to the governmentto help them be aware of the
fact that there's all thesereally great resources out there
that can actually help peopleright now.
The more that we can supporteach other, the more we can be
(23:02):
talking about it, and the moreresources that we can be
offering our communities, thestronger that this country is
going to be.
That's absolutely a sense to me.
Speaker 1 (23:11):
I couldn't agree more and I do want to circle back to
something we talked about atthe very start of the podcast.
Just talking about the economy,some of the headlines are
daunting, but also I thinkthey're missing the personal.
Higher for longer is a reallypainful expression for a lot of
people when things are reallychallenging at the moment and we
talk about plateaus and higherfor longer and this and that.
(23:33):
Yeah, that means people arereally going to be challenged
for a really long period of timeand the latest
intergenerational report hasforecasted that over the next 40
years economic growth is goingto be 29% slower or lower than
previous years, at 2.9% asopposed to 3.3 and 200-bit
percent sorry, down from 3.3.
(23:54):
I don't think people reallyfully understand what that means
just yet, but it's where reallysimple solutions for community
family, friends to do whatyou're doing, luina, with the
room exchange and to do whatwe're doing with help pay just
makes sense and for like-mindedand like-hearted organisations
like ours to come together.
(24:14):
One thing you mentioned at thestart of the podcast is I really
want to congratulate you.
I think you've done aspectacular job identifying a
problem and you made referenceto really simple problems and
people saying I wish I'd thoughtof that.
I wish I'd thought of the roomexchange.
It's such a good idea.
It's such a novel and justintuitive way to create benefit
(24:37):
for people who want to rent outa room, for people who need a
room and for the organisationsassociated with them, both
community and for-profit.
So well done to you and theteam.
Hats off.
I think it's wonderful.
Speaker 2 (24:49):
Thank you so much.
I really appreciate that, rowan.
So we have to wrap it up now.
But before we do, what's nextfor help paying?
Speaker 1 (24:56):
We are busy signing up more businesses and
organizations.
We've been approached by acouple of very large insurance
organizations and we're workingthrough the steps with them.
We're in the process with acouple of super funds, because
getting additional supercontributions into particularly
people returning to work,women's super balances, people
(25:17):
starting out at work there's ahuge undervalued opportunity in
there and we all know thatfamily comes first for a lot of
people and that includes for thecurrent older generation who
are sitting around potentiallyon more than they need and
wanting to see their kids andgrandkids off to a really
healthy start in life.
We're really excited about that.
(25:38):
We also have some potentialsupplier news, overseas partner
news with some overseasorganizations but I just have to
hold that one a little bitclose to my chest for now.
Speaker 2 (25:49):
Damn Okay, you'll have to let me know so we can
announce it.
I just had that thought whenyou were talking about the
superannuation grandparentshelping younger people what a
brilliant idea for birthdaymoney.
Speaker 1 (25:59):
Exactly Birthday money, celebration money, first
job money.
Hey, congratulations, yourfirst job at Macca's.
Wouldn't it be great if youcashed up grandma or grandpa,
Instead of giving you a $50 giftvoucher or something, just put
it into super, because in $50 is$50.
In 30 years from now it's notgoing to be $50 anymore.
It's going to be much, muchlarger.
(26:21):
You do that more and more andmore.
If the contributions are morethan $50 each time, it can
really build up.
It's a much more secure futurefor people.
Yeah, we're really excitedabout it.
It's a really unique play onwhat our technology does and
we're really excited by thesuper funds that have approached
us about it.
Speaker 2 (26:38):
Yeah, there's a few exciting things that you and I
are talking about as well, whichwe can't announce yet, but we
will when we can.
Needless to say, watch thisspace.
Rowan, let's talk about thebusiness side first.
Sure, what's the best way thatthey can get in touch with you
personally?
Because, obviously, if it's abusiness looking for a B2B
solution here, how can theyconnect with you?
Speaker 1 (26:58):
Absolutely.
Just find me on LinkedIn.
It's Rowan Wild, rowan with a Wand Wild with an E, like Oscar
Fantastic.
I think I'm pretty much theonly Rowan Wild on LinkedIn.
Speaker 2 (27:08):
Great having an unusual name, isn't it All right
?
If users want to jump on andutilize, where can they find the
app?
Speaker 1 (27:16):
All of the app stores and Apple and Google.
We also come to helppaycomau.
There's a link to World WebVersion If you don't want to
install it on your phone.
It's a really quick sign up.
I think it takes four or fiveseconds, just linking your
Google account or giving us anemail and a password.
Speaker 2 (27:30):
Great.
And what's your social mediahandle?
Speaker 1 (27:33):
helppayau on Instagram and Twitter, or you
can find us on LinkedIn.
Just search for helppay in thelittle search bar at the top
there and we'll pop up.
I think again, we're the onlyorganization with helppay and
you just look for the pink logo,you'll find us.
Speaker 2 (27:47):
Terrific.
Thank you so much for your time, rowan, and we'll get you back
on the show a little bit downthe road.
Speaker 1 (27:52):
Looking forward to Luina.
Thank you so much for having me, thanks for listening and
really excited about thepartnership in the future ahead.
Speaker 2 (27:58):
Yeah, likewise.
Ok, bye for now, thanks.
Thanks for listening.
If you're looking for your nextrental, head over to the Room
Exchange, australia's firstverified house sharing platform.
Our profiles make it easy tomatch you based on personality,
values and lifestyle, and youcan choose to rent or offset
your rent, saving you time andmoney.
To find out more, go totheroomexchangecom.
(28:20):
You can connect with us acrossour social media platforms at
theroomexchange or email adminat theroomexchangecom.
The really unique part about HelpPay is that when
you provide four really smallpieces of data just the BPay
code and reference number howmuch is owed and when we turn
that information into a linkthat you can then share just as
easily as a YouTube link or aSpotify link on your phone, via
SMS, email, whatever else andthen anyone with that link you
know your mom, your dad, yourfriends, your family, your
(00:21):
brothers, your sisters can seeexactly how much is owed when
and help pay some or all of thebill, and everybody gets updated
when a payment is made.
Speaker 2 (00:31):
Welcome to the RIM Exchange podcast helping you
rent better.
In this podcast, we're havingconversations with industry
leaders in the rental market,along with everyday renters,
sharing fascinating stories,insights and tips to help you
rent better.
Hello and welcome to the RIMExchange podcast.
(00:52):
I'm Ludwina Dordovic and todayI'm very excited to be talking
to Rowan Wild.
Rowan has worked for some ofthe biggest names in Energy,
Health Insurance and WealthManagement and is now the
co-founder of HelpPay, a socialimpact payments platform.
We've got some exciting newsthat we'll be announcing at the
(01:12):
end of the conversation thatwill benefit all of our
listeners, so make sure youstick around to the end.
I'm very excited about thisconversation because there are
some resources within this appthat are going to be able to
help a lot of people.
Without further ado, Rowan,welcome to the show.
Speaker 1 (01:31):
Ludwina, great to be here.
Thank you for that very kindintro.
I'm really excited about theconversation and what we get to
tell the listeners about nearthe end of it.
Speaker 2 (01:39):
Yeah, thank you.
Now look from oneentrepreneurial founder to
another.
When there is a reallyfascinating concept that's
developed, like what you havewith HelpPay, I'm sure a bunch
of people just go oh my gosh,it's just such a simple idea.
I should have thought of that.
It's often these really simpleideas that we just take for
granted as we don't really thinkabout it, because in the novel
(02:03):
sales they're not that complex.
They are to create but they'renot in terms of the idea.
We're going to go into that ina little while, but before we do
, who is Rowan Wild and what'syour backstory?
Speaker 1 (02:15):
Who I am.
That's a big question.
I'm a pretty simple bloke.
I'm a dad, I'm a husband.
My career has always been indigital and really, if I think
about it, regardless of whetherit's digital or offline
activities, it's been aboutmaking things easier for
customers really understandingwhat the customer is trying to
achieve, where they are, whenthey're trying to achieve it,
(02:38):
Then how to reduce those steps.
Particularly, I've alwaysworked in, or for a lot of my
career I've worked in healthinsurance, energy, travel, life
insurance, those sorts of thingsnot particularly sexy
industries, necessarily.
I really enjoy them, but it'snot like buying a pair of Nike's
.
When you get someone'sattention, it's really about
(03:00):
going okay, I know why you'rehere, I know what you're trying
to achieve.
You're probably not thatenthused about getting it done.
Let's just make that as easy aspossible.
Through that ease and reallyknowing what the customer is
going to try and do next, myteams and I have built some
fantastic solutions forcustomers along the way.
I think just quickly, that ideaof ease has to match benefit to
(03:24):
more than one party.
That's part of where and whatwe're trying to bring forward
with HelpPay.
Speaker 2 (03:30):
It's really fascinating because I'm actually
going through a process at themoment of setting up more
automations and sequencing tomake the flow for our users and
our customers a lot easier.
It's actually an incrediblycomplex process because there's
so many different nuances anddifferent ways that customers
actually use our platform.
(03:50):
Of course, we have dual-sidedmarketplace, which means two
customers, two different needs,two different ways of engaging
with our platform as well, whichdoubles the whammy there.
I really understand what you'resaying.
There's a lot of noise outthere too, trying to continue
grabbing the attention of peoplethat might initially get in
(04:11):
touch with you.
It's always easy.
Is that what you do, I think?
Speaker 1 (04:14):
you're nailed it there.
We have a free-sidedmarketplace in some instances
and a two-sided marketplace forlack of a better word in other
instances.
I might just quickly talk aboutwhat HelpPay is.
Helppay at its core is we heardfrom people who need to ask for
help.
Sometimes we talk to a lot ofpeople who are more than happy
(04:36):
to offer help or provide help tofamily members, friends, etc.
The third piece that was alwaysmissing was that company piece.
What I would see inside thecompanies I was in and around is
a lot of the same tried andtrue tactics.
I'll send an SMS to mycustomers saying, hey, you can
contact us if there's a problem.
(04:56):
I know as a customer that I cando that.
I don't want to tell you aboutmy car accident or my ill health
or something's going on atschool with my kids.
I don't.
That's why I haven't been ableto pay a bill or that sort of
thing.
At the same time, businesseshave been really challenged to
do anything other than say hey,we're here if you need us.
(05:18):
At the same time, when we weretalking to customers and helpers
people who can help a lot ofthem said it's about trust.
A lot of people who needed helpsaid I just need one really
easy way to rally my friends andfamily to my cause, be it
paying a bill or my fridge justdied.
What can I do about it?
The key part of this is forhelpers.
(05:39):
We were sitting around a tableseveral years ago now having a
dinner party and I promise youit was a fun dinner party.
But nearly everyone around thetable had a story about
themselves or someone they knewfamily member, friend who was
going through a challenging time.
It was around COVID time, right, and there were a couple of
phrases that kept repeatingaround that table.
From people around the tablehearing the story oh my gosh,
(06:01):
that's terrible.
What can I do to help?
And from other people aroundthe table it was you should have
told me I would have helped you.
That passion was real, but theability to do something about it
in a really meaningful way wasvery, very difficult.
It was really easy to send $50worth of alcohol around with a
food delivery service or analcohol delivery service, but it
(06:23):
was nigh on impossible to sortof in that same sort of
guaranteed outcome way, give $50towards the electricity bill,
which might keep the lights onfront of 30 days, or give $50 to
that same $50 that you wouldhave spent on a roast chicken
and a bowl of wine to yourfamily or friend keep their
mobile phone on for two months,because that keeps their data
(06:45):
going and that helps them get ajob or whatever the situation is
.
So we just really looked atsort of closing the loop aspect
of helping each other, family,friends, the people we all turn
to in those moments of crisis orneed and going well, how can we
make this really easy?
How can we digitize bills?
Surely we've digitized records.
They've gone from vinyl tocassettes, to CDs, to DVDs, to
(07:07):
links you share on your phonesaying, hey, check this out.
We've digitized video from betacassettes and VHS cassettes to
DVDs and now they're links onyour phone.
Surely there's something likethis for bills and it didn't
exist, so we created it.
And the really unique part aboutHelpPay is that when you
provide four really small piecesof data just the BPay code and
(07:29):
reference number, how much isowed and when we turn that
information into a link that youcan then share just as easily
as a YouTube link or a Spotifylink on your phone via SMS,
email, whatever else, and thenanyone with that link you know
your mom, your dad, your friends, your family, your brothers,
your sisters can see exactly howmuch is owed, when and help pay
some or all of the bill, andeverybody gets updated when a
(07:52):
payment is made.
So if your brother pays half ofyour $100 electricity bill, the
landing page updates to see toshow only $50 remaining.
Your brother gets a receipt forhis $50 that he paid.
You receive a notificationsaying hey, someone's paid that
$50 and you're able to payanonymously or with your name if
you like.
We really try to solve the trulybig problem which, coming back
(08:16):
to your original statement oftrying to solve something simple
, but it's actually incrediblycomplex is that we know we faced
a lot of challenges.
No one had ever done what we'retrying to achieve before.
Not only were we trying to makethe paying of a bill or the
details of a bill digital, butthen you make them almost
infinitely divisible, so one ora hundred people can pay that
(08:36):
part of that bill and make itall trackable.
So, yeah, I absolutely hear youthat a really simple idea can
be incredibly complex to execute, but when it works well, it's
also incredibly rewarding.
We're really proud of the tensof thousands of users that we
have, and the businesses thathave come on board to partner
with us to make their billstransaction fee free.
(08:56):
It's been a really rewardingjourney over the last couple of
years.
Speaker 2 (09:00):
I like your analogy of we're able to make videos
digital and music digital, whynot bills?
And often it's that asking theright question and going.
Well, I call it playing what if?
And it's like well, let's justbreak down a bunch of scenarios
and see if this would actuallyplay out and if it makes sense
(09:21):
in enough different areas.
Well then, it's just a matterof working out the tech, and
most things these days can beworked out with tech.
Okay, so let's talk about somescenarios then, because I think
this is probably a good idea toget into.
But before we do that, I justwant to clarify some steps, just
from a raw listeners point ofview, because I know that, as a
founder, we talk about being somuch that, but for somebody who
(09:42):
hasn't heard it before, theremight be some gaps.
So, essentially, if there's abill, say electricity bill, and
someone's having problems payingit, once upon a time they'd
come to you and ask you formoney to help.
Now, you don't really know ifthey're using that money towards
the electricity bill.
You hope they are, but youdon't know.
That's one kind of scenariothat might be a challenge with
that.
The other is that perhaps a fewpeople can contribute to help
(10:04):
paying that bill and by havingthe digital version of the bill
allows people to do that andthere's a landing page attached
to that bill.
So people can then go therethey can see how much is left.
Because I've heard you saybefore that once the amount
comes down, when it gets to thefull amount paid, then nobody
else can put money in it either.
Is that correct?
Speaker 1 (10:25):
That's absolutely spot on, ludwina.
So let's say we're best friendsor we're brother and sister,
however you want to phrase it.
I've lost my job and I'm reallystruggling to pay the
electricity bill this month.
I get the bill in the mail ormy email.
I grab the B-paid details, Iwhack in some information about
the bill, due dates and owedamounts.
The help pay app which is freeto use as a customer, by the way
(10:47):
turns that bill into a link andpayment page.
I could send it to you mom, dad, other brothers, sisters,
friends, colleague, a communityfooty group.
I can even take it to theSalvation Army, those kinds of
organizations, and they can paysome or a little of that bill.
And, as you said, when thatmoney gets paid it comes to us
(11:08):
for about 24 hours, absolute max.
We do some checks to make sureit's all legitimate and that we
send it straight to the rightaccounts at the right company.
Every time Users can't intervene, so we don't take and we can't
actually shift where that moneygoes.
So when you're helping pay abill via help pay, you know that
hey, that was $50 towards anelectricity bill.
(11:30):
It is only going to end up inthat right account at that
electricity company in a day ortwo is time, and we pass the
money through as quickly as wecan as well, because there's a
ticking clock on bills and wedon't want someone to fall
further behind by using aservice like ours.
Our job is to get money whereit needs to be as quick as
possible, with the guaranteethat when you're paying it, it
(11:51):
goes where it should.
Speaker 2 (11:53):
Okay, I've got a couple of questions here.
Who is it that sets up the link?
Is it the person that has thebill, or is it the person who
wants to pay the bill, or caneither?
Speaker 1 (12:02):
It's the person that has the bill that I was sharing
to.
You know we call ourselves helppay, but you could almost call
us share pay if you like.
Let's say you're in a house ashare house, right and you've
got some bills to share, be itelectricity, water, gas rates,
anything, internet.
Open up the Help Pay app, putin a few of those BPay details
(12:23):
from the bill and then you canshare it to anyone via SMS or a
group WhatsApp and everyone.
Let's say it's a $100 internetbill, there's four people in the
house, everyone now knows theyneed to pay $25 each, and each
person can see that moneygetting shipped away and then it
shuts off, as you said, whenthere's a bill paid.
(12:44):
The really exciting part of thisis that, from a share house
point of view, there's no moreknocking on each other's doors
and say, hey, come on, you know,can you give me some cash?
And there's, that person's nothome or they don't have the
exact amount on them, and all ofthese little fiddly bits are
all taken care of with us.
It's also really handy forstudents living out of home.
So we know that there's a lotof people that use Help Pay
(13:06):
where, say, the child isstudying in Melbourne, away from
their home, from, say,wangerato or Achuka or Ballarat
or vice versa, right, they'vegone to uni in Canberra or
wherever else in Australia andinstead of the parents just
sending money to their daughteror son who's studying away from
home, just say hey, just likeall the bills in Help Pay and
I'll just pay them, and thenI'll give you pocket money or a
(13:29):
stipend or something separately.
But let's get your creditrecord off to a great start.
Let's not jeopardize that,because I think that's the
unintended consequence ofmissing bills.
You get given some money, maybeyou go and have a great night
out, and you still need to paythose bills.
If you miss them, if you startmissing them regularly, you can
impact your credit record, whichis a really undesirable outcome
, particularly for young peoplejust trying to get started.
Speaker 2 (13:51):
Yeah, no, that's a great point.
I hadn't thought about that.
Speaker 1 (13:53):
You know, Ludwina, the main thing here is that,
let's say I was to send you alink.
Let's say I'm the homeowner andmaybe you've rented a room off
me.
I've sent you the link but forwhatever reason, you're unable
to pay at that point in time.
Well, you can just send thatlink on to the people that can
help you pay.
So if you're being sponsored byan organization or you've got
an agreement in place with yourmom and dad that they're going
(14:15):
to pay the bills, you can justforward it on, knowing that.
You then don't have to do twoor three steps of money
transfers.
You can just send the bill on,know when it's being paid and
their life just continues on.
Happy as Larry.
Speaker 2 (14:28):
So now I want to talk about do you need to have a
B-pay to be able to set up ahelp pay link?
Because in that scenario thatyou just described, a homeowner
wouldn't have a B-pay.
Speaker 1 (14:39):
You do need a B-pay at the moment and we are
building the technology to beable to create a help pay link
without B-pay.
But it'd actually be surprised.
Credit cards almost all creditcards most mortgages, rent
organizations all have B-paylinks and there are other
websites out there which allowyou to create B-pay links for
specific accounts.
(15:00):
So if you are, you know ifsomeone's renting a room or you
know owes you money for whateverelse that doesn't normally have
a B-pay link, there are ways ofcreating a B-pay link.
Credit cards have B-pay links,as I said, and most electricity
companies, internet companiesyou know there's 60,000
providers on B-pay.
The most major issue providersare on B-pay.
Speaker 2 (15:20):
So perhaps a renter of a room that's in the
homeowner's house.
The homeowner could perhapssend a link to the electricity
bill that the renter could paythrough that way.
Speaker 1 (15:37):
Absolutely.
Let's say I'm the homeowner andI've just got a bill for $200
for the month and you are one offour people living in the house
, so it's agreed that you'll paya quarter of the bill.
I can set up a help pay linkfor just $50 instead of the full
$200 and then that's just thesuper easy way for me to know
(15:57):
that I need to pay $150 and I'llpay $150 direct, but you, as
the person in my house, pays the$50 directly into AGL.
Because there's all sorts ofreasons.
I might not want to share myBSB and account details.
I might not want to share mypersonal banking data.
I might just want a platformlike HelpPays that sort of
provides that extra level ofsecurity, because I'm never
(16:19):
sharing personal identifiableinformation that at some point
could be used against me in thefuture.
Speaker 2 (16:25):
But just to go back to my point before, if the
homeowner doesn't have a B-payto set up the help pay to pay
the rent, they could utilizeanother item such as an
electricity bill, say.
If it's $500 and maybe twoweeks rent could pay that $500.
Absolutely yeah.
Or they could set up a B-payusing the B-pay on the credit
(16:47):
card and then the renter couldthen just pay straight into that
credit card account.
Speaker 1 (16:51):
Yeah, exactly that.
And what we've found is that,as I mentioned, I think there's
about 60,000 businesses on B-pay.
The majority of majorAustralian companies use B-pay
in one form or the other.
You might have to go diggingfor it, but there are B-pay
details for paying your creditcard, I believe also paying your
mortgage.
(17:12):
Some will just have it.
But yes, absolutely to yourpoint.
Let's say, for whatever reason,your internet provider wasn't
using B-pay.
What you could say is, hey,instead of sending me $25 for
the internet, just put an extra$25 in my electricity account
and I'll square it up on theother side on the internet bill.
And what we find, like a lot ofthings that happen with B-pay,
(17:34):
is that we are one part of aconversation.
This isn't something that tendsto happen on the fly, without
conversation.
You know there's hey, let's doit this way, let's square it up
this way, let's share the coststhis way, and that's a really
nice, easy-going conversation,because then everyone's on the
same page and everyone knows andcan trust where their money is
going.
Speaker 2 (17:53):
Yeah, and I like the idea that there is a way to
document the flow of it as welland also to remove conversation
around money, because that canbe really awkward for people.
And I know that you can dodirect deposits and just set it
up and it can just go straightinto the account.
I get that, but you still don'tget any kind of ledger or any
kind of reporting at the end ofthat.
That money is actually beingpaid on a regular basis.
(18:15):
So there's a few advantageshere that we're going to talk
about shortly.
But before we get into that, Ijust want to kind of paint a
picture for how people who arerenting the various different
ways that they can utilize that,and I know that you shared a
few of them.
So if you are in a fully sharehouse so it's a rental house and
each of you are on the leaseand you're renting there are
some financial dynamics that canoccur within that.
(18:37):
There can be awkward anddifficult, as you said, rowan,
you know, just going andknocking on everyone's door to
get their rent or to get themoney for the food bill or
electricity bill.
This can actually void that byjust setting up one link to pay
that.
But the same thing can gousually for the rent, because
one person generally in thatkind of scenario is a house
(18:58):
manager and they sort of managethat sort of thing With a house
sharing scenario on the roomexchange where the homeowner is
quite often house sharing forthe first time, there's a lot of
you know things that they'rejust not aware of and not
comfortable with because it'snot something that they've done,
you know, on a regular basis.
So removing the difficulty ofhaving conversations around
money can just make the ease ofthe relationship just work much
(19:21):
better for everybody.
So I just think there's anumber of different ways that
this can be utilized across theboard and particularly for our
customers, which I think rightnow is a really, really good
time to mention our news.
Speaker 1 (19:34):
Yeah, I just wanted to quickly add, if I can, that
adding formality to what iseither something you'd never
really talk about or, as youknow, generally an informal
thing, can actually makeprocesses easier.
Talking about money with familyand friends can be hard enough.
Talking about money with peopleyou're only just meeting for
(19:55):
the first time, you know,there's that kind of hey we all
want to do right by each other.
But how are we going to do thisand it's all a bit awkward and
weird and how are we going tokeep a track of it?
You're absolutely right that aprocess like HelpPay, where it's
all receded and you've got thattrack record forever and you
don't have to try and go backthrough months and months of
(20:15):
hundreds of little debits andcredits on people's bank
statements to no, I promise you,I really did pay it, you know
kind of thing just make it somuch easier.
Onto the news, please.
Speaker 2 (20:25):
Go, go, please.
I'm busting the turret.
Go the world, go, go, go.
No, I know.
So HelpPay, rowan and I andI've got to thank Andrew Andrew,
he's been really significant inpulling this off We've had a
number of conversations andwe're all in completed grants
that this is an absolutelyperfect partnership for both
HelpPay and the Room Exchange.
So we are now on this podcastannouncing our partnership and
(20:48):
we're very excited about beingable to utilize HelpPay within
our customer base and offeringHelpPay as a solution for them
for paying bills.
You know a number of differentscenarios that we've just laid
out and you know, on your side,rowan, how do you see the
benefit of partnering with theRoom Exchange?
Speaker 1 (21:07):
Well, I wish listeners could see the smile on
my face right now.
That's all I could say.
Ludwina, we're super excitedabout this because it just makes
, as you said, just makes senseon so many levels.
You know when you're renting aroom or you know.
One of the examples that we'vetalked about in the past, if I
can share quickly, is studentscompeting in sporting events for
short periods of time and theymight not be the one paying.
(21:27):
It might be the sportingorganization paying, for example
.
This just makes life so mucheasier for everybody because it
is just so tracked.
We are thrilled to be partneringwith the Room Exchange on this
front and we really hope it'sgoing to be just a wonderful,
super smooth relationship, notjust between our organizations
but for all of our users,between our two organizations
(21:48):
and all of the companies thatpartner with both of us, Because
, of course, one of the benefitsfor all Room Exchange users is
that every company we sign upbecomes transaction fee free on
the platform.
So currently we've got a coupleof big brands on there.
So if any of the people who arerenting out their homes are
partnering with thoseorganizations, payments through
HelpPay to those companies billsare transaction fee free.
(22:10):
So we're really excited, we'rereally thrilled, and it's
upwards and onwards and I feellike we should be in the same
room popping a bottle ofsparkling or something at the
moment.
Speaker 2 (22:20):
Yeah, it just made sense.
One of the things that we'rereally looking at doing in the
short term is partnering withorganizations who can add
additional value to our usersand also make their life much
easier, because we're headinginto some very difficult times.
I mean, the last couple ofyears have really have just been
, I think, some of the mosttrying times that we've seen in
(22:42):
a very long time, but thehousing and the rental crisis is
heading, and I've been on somany panels in the last few
weeks just talking about how wecan provide resources,
information, to the governmentto help them be aware of the
fact that there's all thesereally great resources out there
that can actually help peopleright now.
The more that we can supporteach other, the more we can be
(23:02):
talking about it, and the moreresources that we can be
offering our communities, thestronger that this country is
going to be.
That's absolutely a sense to me.
Speaker 1 (23:11):
I couldn't agree more and I do want to circle back to
something we talked about atthe very start of the podcast.
Just talking about the economy,some of the headlines are
daunting, but also I thinkthey're missing the personal.
Higher for longer is a reallypainful expression for a lot of
people when things are reallychallenging at the moment and we
talk about plateaus and higherfor longer and this and that.
(23:33):
Yeah, that means people arereally going to be challenged
for a really long period of timeand the latest
intergenerational report hasforecasted that over the next 40
years economic growth is goingto be 29% slower or lower than
previous years, at 2.9% asopposed to 3.3 and 200-bit
percent sorry, down from 3.3.
(23:54):
I don't think people reallyfully understand what that means
just yet, but it's where reallysimple solutions for community
family, friends to do whatyou're doing, luina, with the
room exchange and to do whatwe're doing with help pay just
makes sense and for like-mindedand like-hearted organisations
like ours to come together.
(24:14):
One thing you mentioned at thestart of the podcast is I really
want to congratulate you.
I think you've done aspectacular job identifying a
problem and you made referenceto really simple problems and
people saying I wish I'd thoughtof that.
I wish I'd thought of the roomexchange.
It's such a good idea.
It's such a novel and justintuitive way to create benefit
(24:37):
for people who want to rent outa room, for people who need a
room and for the organisationsassociated with them, both
community and for-profit.
So well done to you and theteam.
Hats off.
I think it's wonderful.
Speaker 2 (24:49):
Thank you so much.
I really appreciate that, rowan.
So we have to wrap it up now.
But before we do, what's nextfor help paying?
Speaker 1 (24:56):
We are busy signing up more businesses and
organizations.
We've been approached by acouple of very large insurance
organizations and we're workingthrough the steps with them.
We're in the process with acouple of super funds, because
getting additional supercontributions into particularly
people returning to work,women's super balances, people
(25:17):
starting out at work there's ahuge undervalued opportunity in
there and we all know thatfamily comes first for a lot of
people and that includes for thecurrent older generation who
are sitting around potentiallyon more than they need and
wanting to see their kids andgrandkids off to a really
healthy start in life.
We're really excited about that.
(25:38):
We also have some potentialsupplier news, overseas partner
news with some overseasorganizations but I just have to
hold that one a little bitclose to my chest for now.
Speaker 2 (25:49):
Damn Okay, you'll have to let me know so we can
announce it.
I just had that thought whenyou were talking about the
superannuation grandparentshelping younger people what a
brilliant idea for birthdaymoney.
Speaker 1 (25:59):
Exactly Birthday money, celebration money, first
job money.
Hey, congratulations, yourfirst job at Macca's.
Wouldn't it be great if youcashed up grandma or grandpa,
Instead of giving you a $50 giftvoucher or something, just put
it into super, because in $50 is$50.
In 30 years from now it's notgoing to be $50 anymore.
It's going to be much, muchlarger.
(26:21):
You do that more and more andmore.
If the contributions are morethan $50 each time, it can
really build up.
It's a much more secure futurefor people.
Yeah, we're really excitedabout it.
It's a really unique play onwhat our technology does and
we're really excited by thesuper funds that have approached
us about it.
Speaker 2 (26:38):
Yeah, there's a few exciting things that you and I
are talking about as well, whichwe can't announce yet, but we
will when we can.
Needless to say, watch thisspace.
Rowan, let's talk about thebusiness side first.
Sure, what's the best way thatthey can get in touch with you
personally?
Because, obviously, if it's abusiness looking for a B2B
solution here, how can theyconnect with you?
Speaker 1 (26:58):
Absolutely.
Just find me on LinkedIn.
It's Rowan Wild, rowan with a Wand Wild with an E, like Oscar
Fantastic.
I think I'm pretty much theonly Rowan Wild on LinkedIn.
Speaker 2 (27:08):
Great having an unusual name, isn't it All right
?
If users want to jump on andutilize, where can they find the
app?
Speaker 1 (27:16):
All of the app stores and Apple and Google.
We also come to helppaycomau.
There's a link to World WebVersion If you don't want to
install it on your phone.
It's a really quick sign up.
I think it takes four or fiveseconds, just linking your
Google account or giving us anemail and a password.
Speaker 2 (27:30):
Great.
And what's your social mediahandle?
Speaker 1 (27:33):
helppayau on Instagram and Twitter, or you
can find us on LinkedIn.
Just search for helppay in thelittle search bar at the top
there and we'll pop up.
I think again, we're the onlyorganization with helppay and
you just look for the pink logo,you'll find us.
Speaker 2 (27:47):
Terrific.
Thank you so much for your time, rowan, and we'll get you back
on the show a little bit downthe road.
Speaker 1 (27:52):
Looking forward to Luina.
Thank you so much for having me, thanks for listening and
really excited about thepartnership in the future ahead.
Speaker 2 (27:58):
Yeah, likewise.
Ok, bye for now, thanks.
Thanks for listening.
If you're looking for your nextrental, head over to the Room
Exchange, australia's firstverified house sharing platform.
Our profiles make it easy tomatch you based on personality,
values and lifestyle, and youcan choose to rent or offset
your rent, saving you time andmoney.
To find out more, go totheroomexchangecom.
(28:20):
You can connect with us acrossour social media platforms at
theroomexchange or email adminat theroomexchangecom.
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