Steady Hands, Strong Hearts — with Rob Marshall (ICB GM)

What keeps bookkeepers grounded when life and lodgements pile up? In this uplifting conversation with Rob Marshall— professional bookkeeper, General Manager at ICB, and a proud advocate for small business communities — we unpack the habits, boundaries, and mindset that help us build businesses we actually want to live in.

In this episode we cover:

• Lessons from the community: how genuine connection builds trust, clients, and longevity.
• The wake-up call: Rob’s 2017 “widow-maker” heart attack — and how it changed everything.
• No more martyrdom: breaking the habit of being a slave to clients.
• Confidence without arrogance: standing tall without losing your softness.
• Person before success: why protecting your health, hobbies, and family must come first.
• Values that matter: kindness, diplomacy, and authenticity as quiet forms of strength.
• Tiny rituals that anchor big weeks: simple resets that keep our heads and hearts steady.

Mentioned in this episode:

• How to build a sustainable business without becoming a slave to clients
• Lessons from community — connection, trust, and finding your tribe
• The 2017 heart attack that became a turning point
• Confidence vs arrogance — standing tall without losing your softness
• Why “being nice” is actually a quiet superpower in leadership
• Faith, health, and family — remembering the person before the business

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Check out my live event coming - The Bookkeepers Breakthrough Masterclass
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