076: Sally Crosen and Misti Lorusso of Maid Brigade

Sally Crosen and Misti Lorusso of Maid Brigade share their journey of managing a residential cleaning company, their commitment to community service, and the unique services they offer. They discuss their Maid Brigade Angels program, volunteer work, and the family-like environment they foster within their company. The conversation highlights their flexible and customizable cleaning services, their franchise model, and their dedication to providing exceptional customer service.

Takeaways

Maid Brigade's commitment to community service and volunteer work is evident through their Maid Brigade Angels program and support for local schools and nonprofits.

The family-like environment at Maid Brigade contributes to employee retention and a strong sense of loyalty and trust within the company.

Maid Brigade offers flexible and customizable cleaning services, including laundry service, post-construction cleaning, move-in/move-out service, and organization assistance.

Their franchise model allows for consistent and reliable cleaning services nationwide, with a focus on customer service and national recognition.

Sound Bites

"We've always been passionate about cleaning homes, but we realized that we could do so much more than cleaning."

"We've done a lot of out-of-the-box cleanings. I mean, we clean, but we can clean anything."

"We go into people's houses and we clean their house at no charge for four months in a row."

Chapters

00:00 The Maid Brigade Journey: Managing a Residential Cleaning Company

03:37 Community Commitment and Volunteer Work: The Maid Brigade Angels Program

08:29 Creating a Family Environment: Employee Retention and Loyalty

13:00 Flexible and Customizable Cleaning Services: The Maid Brigade Approach

15:18 Franchise Model and National Recognition: Maid Brigade's Nationwide Impact

https://www.maidbrigade.com/

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