The Client Experience doesn't start with the first hot towel, or them getting onto your treatment table.
The experience is:
- How they heard about you/First Impressions of your company
- The Booking Process/User Experience
- The Welcome
- The Service and Pace
- Aftercare/Refreshments/Retail/Rebook
- Follow Up on results/service/products
- I didn't talk about this in 004, but invite them to be a MEMBER!
Check out thespa.coach, our new website with ways to connect to all the tools available to you in this awesome community. I certainly want the chance to say hello if you found his helpful or if you have questions., Jamie
keywords spa, client journey, customer experience, booking process, client care, spa management, wellness industry, aesthetician tips, client retention, service excellence -Jamie
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