In this Episode
Travis Gollaher, Vice President of Customer Success at FMSI, shares powerful insights on leadership, delegation, and continuous learning. He discusses how understanding your company’s mission and your role within it can re-energize teams and drive meaningful engagement. Travis emphasizes the value of trust and creativity in delegation, reminding leaders that the best results come when people are empowered to think for themselves. He also highlights how one-on-one conversations create stronger alignment than broad announcements and shares a personal story inspired by the film “San La,” where taking a leap of faith led to unexpected rewards.
About Travis
Travis Gollaher is the Vice President of Customer Success at Financial Management Software, Inc. (FMSI). A U.S. Army veteran and accomplished corporate leader, he brings over 20 years of experience across Customer Success, operations, pricing strategy, and sales. Over the past six years, he has specialized in SaaS and FinTech, helping organizations scale through growth and transformation.
Travis is known for delivering industry-leading results, including 125% Net Revenue Retention (NRR) and 97% Gross Revenue Retention (GRR). His leadership has guided teams supporting clients with over $600B in assets, all while fostering a culture built on learning, trust, and results. A passionate reader who averages 35–50 nonfiction books each year, Travis believes in the power of knowledge to accelerate mastery and drive innovation.
Connect with Travis
LinkedIn: https://www.linkedin.com/in/travis-gollaher
Website: https://fmsi.com
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