In this episode of The Think Factory, Alexis Bovalino, HR Director at Burgatory Bar, shares how a people-first mindset and a culture of transparency helped their restaurant group not just survive the pandemic—but come out stronger. From raising wages during COVID to promoting over 75% of managers from within, Alexis reveals how empathy, curiosity, and accountability fuel their leadership style and employee loyalty.
Alexis discusses the challenges of managing a five-generation workforce and how Burgatory uses values like mutual respect and charitable assumptions to bridge generational gaps. She stresses the importance of financial literacy and career growth for frontline workers and calls for greater compassion from employers in today’s shifting social landscape.
Her vision for the future is big and deeply human: build a workplace where people feel safe, supported, and successful.
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