In this episode of The Think Factory podcast, host Chris Santomassimo speaks with Kevin Heslin, President of Seaway Printing, and Ian Heslin, Vice President, about Seaway’s evolution from a $1 million general commercial shop into a $27 million specialized, data-driven operation. They discuss how performance transparency and real-time data tracking have optimized productivity and fostered a culture of accountability and continuous improvement.
This conversation also delves into the complexities of generational leadership transition. Kevin and Ian highlight the importance of aligning roles with individual strengths rather than legacy job descriptions. For Kevin, the most vital lesson to pass down wasn't how to run a press, but how the business actually makes--and loses--money, emphasizing the critical need to understand where value is created within the business.
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