Steven Carleton, Vice President - Customer Experience, Premera Blue Cross - The Tom and Bob Show

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Steven Carleton, Vice President - Customer Experience, Premera Blue Cross

May 19, 2021 • 28 min

Steven Carleton joins Tom and Bob on the show to discuss his evolving career in customer experience management, including the creation of the CX function at eBay, and the lessons he has learned along the way.

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