In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Janet Hagerman—hygienist, speaker, consultant, and author—to explore the philosophy, communication frameworks, and leadership mindset that elevate the hygiene experience for both patients and dental teams.
Janet shares her decades of experience helping practices strengthen their hygiene departments, enhance case acceptance through trust-driven communication, and build a patient experience grounded in clarity, empathy, and education.
Inside this episode:
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The core principles behind a strong hygiene philosophy
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Why communication—not scripting—is the foundation of patient trust
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How hygienists can elevate their influence within the practice
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The connection between confidence, clarity, and case acceptance
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Practical strategies to help teams present treatment with purpose and integrity
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Why patient education is more than instruction—it's partnership
Janet also breaks down how leaders can empower hygienists, improve intra-office collaboration, and create a culture where the patient experience consistently reflects the practice's values.
🎧 Listen to TTS-140 Hygiene Philosophy – Janet Hagerman to learn how intentional communication, empowered teams, and a clear hygiene vision can drive meaningful, sustainable growth in your practice.
Connect with Janet: janethagerman.com | LinkedIn: Janet Hagerman
#ToothSleuth #DentalLeadership #HygieneExcellence #CaseAcceptance #PatientExperience #PracticeGrowth #GnAConsult
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