TTS 129- Owning the Call

Scripts don’t book consults—humans do. In this episode of The Tooth Sleuth Podcast, Greg sits down with Nai Weierman, a seasoned dental professional and sales trainer at GnA Consult, to talk about what it really takes to convert a phone call into a full arch consultation. After more than a decade in dentistry—spanning corporate, fee-for-service, cosmetic, and full arch practices—Nai learned that empathy and human connection outperform any script. Patients don’t want robotic responses; they want someone who listens, acknowledges their vulnerability, and meets them where they are. Together, Greg and Nai unpack: Why humanizing the patient experience changes everything The difference between embarrassment vs. shame—and why it matters in case acceptance Simple frameworks (like E-A-Z: Empathy, Assurance, Zeal) that build trust and increase conversions Lessons from Ritz-Carlton, Disney, and Cleveland Clinic that apply directly to dental teams If your team is still leaning on scripts, this episode is a masterclass in shifting toward empathy, ownership, and patient-first communication. 👉 Tune in now to learn how to coach your team to book more consults, deliver a better patient experience, and grow case acceptance. #ToothSleuth #PatientExperience #GnAConsult #FullArch #CaseAcceptance #DentalLeadership