Beyond the Call: The Role of Empathy in Customer Service

Welcome back to another episode of The Trademarke Podcast, where hosts Sarah Ghirardo and Eric Thomas bring warmth to the world of trades and marketing. As the season transitions to what we fondly call 'blankie season' (also known as shoulder season), we dive into engaging conversations that are sure to keep you both entertained and informed.

This episode features a special guest, Valerie Garcia from Colair, a residential heating & air conditioning company serving customers throughout South Texas, who brings a wealth of knowledge and experience to the table. Valerie, known for wearing many hats, shares her journey in business and marketing, emphasizing the importance of empathy and servant leadership in creating exceptional customer experiences.

Listen in as Valerie discusses the intricacies of call-by-call management, the significance of customer satisfaction, and the power of marketing in business growth. She also sheds light on her role as the 'Ambassador of Fun' and how she manages a dynamic team of CSRs to ensure seamless operations.

Join us for a heartwarming conversation filled with insights, strategies, and a touch of humor as we explore the intersection of trades and marketing. Whether you're a trade professional or a marketing expert, this episode is packed with valuable takeaways to elevate your game.