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August 17, 2021 45 min

In this special edition of The World of UX, Darren holds a conversation with his special guest Chantel Botha, Managing Director at Brand Love world class CX practitioner, and a new member of the CX of M Radio Network. Chantel discusses such things as the goals for her new podcast, defines CX, talks about the challenges in CX today, strategies for achieving stakeholder buy for CX initiatives, and shares her favorite CX-related stories. Tune in today to share in this enlightening and inspiring discussion.

#ux
#cx
#brandlove
#experiencedesign
#uxcx
#podcasts
#cxofmradio
#cxofm
#realcxtalk
#realuxtalk
#worldofux

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