This is Digital

This is Digital

What does it mean for a company to Be Digital? It’s not a specific technology or a destination – it’s a mindset. Join West Monroe Chief Marketing Officer Rissa Reddan as she interviews experts who are redefining what it means to be digital. This series will inspire listeners to think digitally in their own organizations – and reap the bottom-line rewards. This season, we’ll explore the importance of connecting digital experiences with physical ones, whether to build or buy new solutions to meet customer demands, and how your business can survive a recession by becoming an essentialist. For more information, visit our website: https://www.westmonroe.com/perspectives/podcast/this-is-digital

Episodes

2025 Outlook: The Trends Driving Change in 7 Industries

December 17, 2024 • 48 mins
West Monroe’s leading experts reveal the trends shaping seven major industries in 2025. From the transformative power of AI in manufacturing and healthcare to the clean energy shift in utilities and the growing importance of digital transformation in financial services, this episode highlights the innovations and challenges poised to redefine business landscapes.

For more information on our 2025 Industry Outlooks, visit westmonroe.c...
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Viewing AI as Talent, Not Technology

October 8, 2024 • 58 mins
Christina Galoozis discusses the role of AI in enterprise-level workforce optimization with experts Steven Kurz and Brigitte Coles from West Monroe. They explore how AI should be viewed as a type of talent rather than just a technology, emphasizing the importance of training employees to leverage AI effectively. Listeners will learn how this mindset shift can drive significant cost savings and elevate workforce performance across i...
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Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy?

September 24, 2024 • 39 mins
Christina Galoozis hosts Moody's economists Matt Colyar and Justin Begley to explore the latest economic trends following the Federal Reserve’s Sept. 18 meeting. They dive into the implications of the deeper-than-expected rate cut, the nuanced state of the labor market, and the anticipated effects of the upcoming election on business decisions and consumer sentiment. 

In this episode:
  • Understanding the Fed's rate cut
  • The role of t...
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It’s Not Just AI: 5 Tech Trends Defining the Future

August 27, 2024 • 55 mins
What are the five technology trends driving business right now? West Monroe’s Erik Brown, Senior Partner, PXEL, is joined Casey Foss, Chief Commercial Officer, and Jonathan Williams, Managing Director of Technology Experience, to provide practical advice on navigating the rise of AI-driven productivity, the resurgence of cloud infrastructure, the potential of synthetic data, the balance between techno-optimism and tech backlash, an...
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Unpacking UPS' Approach to Making Everyone a Data Scientist

August 13, 2024 • 41 mins
Host Joe Brown interviews Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS about the transformative power of data science and AI within the logistics giant. Stephanie shares insights on leveraging advanced analytics to tackle strategic challenges, the importance of upskilling and democratizing data science across the organization, and the future of technology in logistics. 

In this episode:
  • Stefanie’s in...
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How to Make Gen AI a Cultural Movement, Not a Mandate

July 30, 2024 • 51 mins
How do employees and employers navigate the evolving usage of generative AI tools in the workplace? We explore the risks and benefits of employees using AI tools independently, the importance of creating a safe space for experimentation, strategies for successful generative AI adoption, and how companies measure the benefits of generative AI. 

In this episode:
  • Employees Bringing AI Tools to Work
  • Creating a Safe Space for Experimen...
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How Silicon Valley Bank Balances Innovation & Value

July 16, 2024 • 47 mins
Silicon Valley Bank has redefined banking in its quest for the frictionless customer experience. Milton Santiago, Global Head of Digital Solutions at Silicon Valley Bank, joins us to discuss SVB's journey in adapting its services to meet the sophisticated needs of tech companies. We also cover the need to prioritize the client's needs and to experiment and learn from internal solutions before implementing AI capabilities for custom...
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The 10-Second Customer Journey with AMA’s Todd Unger

July 2, 2024 • 34 mins
What is the 10-second customer journey? Todd Unger, Chief Experience Officer and Senior Vice President of Marketing & Member Experience at the American Medical Association, discusses the importance of breaking down silos to create seamless customer experiences. He offers insights from the AMA’s digital reboot and his new book, The 10-Second Customer Journey.

In this episode:

  • Universal challenges in the digital landscape
  • What i...
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Special Episode: Celebrating International Women’s Day 2024

March 8, 2024 • 7 mins
We're celebrating International Women’s Day. Over the past three seasons, we’ve had phenomenal women on our show who have shared their passion for their work! Listen in as we showcase the best moments from inspiring women I had an opportunity to have a conversation with.

In this episode:
  • Tiffani Bova, Global Growth Evangelist at Salesforce
  • Betsy Ziegler, first female CEO of 1871
  • Dana Peterson, Chief Economist at The Conference Boa...
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Best of Season 3

February 27, 2024 • 12 mins
From thought-provoking discussions to inspiring interviews, the Best of Season 3 features the most memorable moments from our diverse range of topics and guests throughout the season. Join us as we revisit the most captivating moments, inspiring conversations, and game-changing insights from the past season.

In this episode:
  • Ekta Chopra, Chief Digital Officer of e.l.f. beauty on how they’ve worked to differentiate themselves as a...
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The Digital Stadium: How the New Fan Experience Can Drive Revenue

February 14, 2024 • 45 mins
Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engage...
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The Digital Disconnect: Don’t Leave your Employees Behind

January 16, 2024 • 49 mins
Kim Seals and Rick Sabatino of West Monroe unpack the findings of the 'Digital Disconnect' report and discuss the complexities of aligning digital strategies with customer demands and team dynamics. Learn about the critical role of organizational structure and culture in successful digital transformations.

Read our report, The Digital Disconnect: Linking Vision to Real-World Execution
In this episode:
  • Challenges organizations face...
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Digital's Role in Engaging Customers—Before They Need You

January 2, 2024 • 38 mins
We explore the crucial role of digital in creating connections when customers don’t necessarily need your product or service. Our guest, Sara Vaezy, Chief Strategy and Digital Officer at Providence, delves into how a healthcare system thinks about this: How do they connect with and serve patients when they’re not sick or in the hospital? Sara shares insights on how healthcare providers can effectively connect with patients during t...
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AI for Executives: Practical Uses for You and Your Company

December 12, 2023 • 39 mins
Can generative AI fix your data problems? Is prompt engineering a role or a skill? How is ChatGPT really useful for leaders? Host Rissa Reddan welcomes leaders from West Monroe’s AI Lab–and the hosts of West Monroe’s podcast miniseries “This Is AI–to answer your burning questions about gen AI heading into 2024. Plus, learn about the technology’s limitations and the massive change management crisis looming from its expansion.

In this...
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Customer Success as a Revenue Driver

November 21, 2023 • 47 mins
How do you define a strong customer success mindset and what are the benefits? Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing custo...
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Economic Update: AI, the Workforce & 2024

November 7, 2023 • 42 mins
In a year of mixed economic signals, Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, offers some clarity and what businesses can expect in 2024. We discuss the current and future job market—and AI's role in it. Plus, the impact of deglobalization.

In this episode:

  • Are recession fears receding?
  • Reconciling a strong job market with tech industry layoffs
  • Workforce shortages
  • What will the future workforce look like?
  • Deglo...
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Digital Lessons from the EV Revolution

October 24, 2023 • 43 mins
In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products. The episode underscores the interconnectedn...
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Driving Profitable Growth in Enterprise Software

October 10, 2023 • 43 mins
In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. Thoma Bravo Managing Partner Scott Crabill joins This Is Digital to talk about how his firm, one of the largest software investors in the world, evaluates software companies, pulls value creation levers, and simultaneously balances both growth and profitability.


In the episode:
  • Criteria Thoma Bravo uses to evaluate s...
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Announcing New Miniseries: This is AI

October 3, 2023 • 3 mins
This is Digital host Rissa Reddan announces our new video podcast miniseries, This is AI. Join our West Monroe experts as they show you real use cases for applying AI to your business.

Topics will include: Navigating use case landmines, effective ways to implement Gen AI in your business, a deep dive on tools we've built, the impact of generative AI on software development, insights on other large language models, and our perspectiv...
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Unleashing Your Full Digital Potential Through Data Democratization & The Right Tech Stack

September 19, 2023 • 47 mins
Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success.

In this episode:
  • Common challenges business leaders face
  • What is data democratization
  • Examples of data democratization
  • Ensuring d...
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