This is Digital

This is Digital

What does it mean for a company to Be Digital? It’s not a specific technology or a destination – it’s a mindset. Join West Monroe Chief Marketing Officer Rissa Reddan as she interviews experts who are redefining what it means to be digital. This series will inspire listeners to think digitally in their own organizations – and reap the bottom-line rewards. This season, we’ll explore the importance of connecting digital experiences with physical ones, whether to build or buy new solutions to meet customer demands, and how your business can survive a recession by becoming an essentialist. For more information, visit our website:


November 21, 2023 47 mins
How do you define a strong customer success mindset and what are the benefits? Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing custo...
Mark as Played
In a year of mixed economic signals, Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, offers some clarity and what businesses can expect in 2024. We discuss the current and future job market—and AI's role in it. Plus, the impact of deglobalization.

In this episode:

  • Are recession fears receding?
  • Reconciling a strong job market with tech industry layoffs
  • Workforce shortages
  • What will the future workforce look like?
  • Deglo...
Mark as Played
October 24, 2023 43 mins
In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products. The episode underscores the interconnectedn...
Mark as Played
In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. Thoma Bravo Managing Partner Scott Crabill joins This Is Digital to talk about how his firm, one of the largest software investors in the world, evaluates software companies, pulls value creation levers, and simultaneously balances both growth and profitability.

In the episode:
  • Criteria Thoma Bravo uses to evaluate s...
Mark as Played
October 3, 2023 3 mins
This is Digital host Rissa Reddan announces our new video podcast miniseries, This is AI. Join our West Monroe experts as they show you real use cases for applying AI to your business.

Topics will include: Navigating use case landmines, effective ways to implement Gen AI in your business, a deep dive on tools we've built, the impact of generative AI on software development, insights on other large language models, and our perspectiv...
Mark as Played
Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success.

In this episode:
  • Common challenges business leaders face
  • What is data democratization
  • Examples of data democratization
  • Ensuring d...
Mark as Played
e.l.f. Beauty started as a digitally native company in 2004, and it continues to break digital barriers as it evolves. Ekta Chopa, chief digital officer at e.l.f. Beauty, joins us to discuss what other brands can learn from the company’s digital successes and failures.

In this episode:

  • Ekta’s professional journey to becoming e.l.f.’s chief digital officer
  • Ekta paints a picture of her role as chief digital officer
  • How to determine h...
Mark as Played
July 25, 2023 16 mins
How do people interact with generative AI in the workplace? This is just one of the many topics about being digital that we covered in Season 2. Join us as we revisit this season’s highlights.

In this episode:
  • AI expert Allie K. Miller and economist Dana Peterson talk about how AI is impacting employees and employers
  • Perspectives on how innovators like Amazon are changing customer expectations from Casey Foss of West Monroe, Mark ...
Mark as Played
After two seasons of interviewing dynamic business leaders, industry influencers, best-selling authors and economists, we’ve captured some valuable insights on digital transformation. In this episode, we’ve compiled interview highlights on leveraging generative AI, “shifting left,” implementing a product mindset and more.

In this episode:
  • Mark King, CEO of Taco Bell, and Tracy Saula of Highmark on making the case for going digita...
Mark as Played
June 27, 2023 35 mins
In this episode of "This Is Digital," host Rissa Reddan engages in a thought-provoking discussion with guest Casey Foss on "The 5 Trends Shaping the Future of Tech." Our market intelligence team analyzed market data, research, and perspectives so we could bring you invaluable insights to help you navigate the ever-evolving digital landscape. Learn how to separate the enduring fundamentals from passing fads, embrace risk-taking, and...
Mark as Played
How do you adopt effective leadership strategies in a hustle culture? How do companies make that successful shift from long-term planning to a product growth mindset? Ahead of her Mind the Product panel, author Janice Fraser sits down with guest host Courtney Hemphill to discuss her four leadership motions, the challenge of adopting new practices and how her background in software led her to advising everyone from entrepreneurs, to...
Mark as Played
Despite operating in a highly regulated industry, energy and utility companies face the same customer expectations as tech giants Google and Amazon. How do they keep up? Join us as Mark Browning, SVP and Chief Information Officer at Exelon, explains how his company is transforming digitally in order to meet customers where they are.

In this episode:

  • Digital expectations in the utility industry
  • Attracting talent to compete on a dig...
Mark as Played
What sounds like a political movement is actually a technical one. Traditional companies are starting to embrace the idea of “shift left” to increase efficiency and manage risk early. Find out how shifting left can help your organization get ahead of the curve in today’s digital world. Join our guest host, Erik Brown, as he dissects this topic with a roundtable of experts from West Monroe.

Topics covered include:
  • What does “shift...
Mark as Played
A recent survey reveals 93% of CEOs are preparing for a recession. When will it happen? And what will this recession look like?

Dana Peterson, Chief Economist & Center Leader of Economy, Strategy & Finance at The Conference Board breaks it all down–including how leaders can quickly adapt to turbulent economic conditions, navigate expanding geopolitical forces, and leverage technology like AI to tackle labor challenges.

Mark as Played
Sam’s Club started as an experiment 40 years ago and has constantly evolved since–finding success through digital transformation and innovation in a traditional retail space. Join us as Tim Simmons, Senior Vice President and Chief Product Officer at Sam’s Club, explains how the company adopted the product mindset to revolutionize their customer experience and continue winning in the marketplace.

In this episode:
  • How Sam's Club be...
Mark as Played
Highmark Health had the goal of building a health ecosystem that worked better for everyone. That meant putting the patient and their clinician at the center of the model. Join us as Tracy Saula, SVP of Product & Health Experience at Highmark, and Matt Johnson, Senior Partner in West Monroe's Product Experience and Engineering Lab, explain how the company transformed healthcare in an otherwise traditional and highly regulated i...
Mark as Played
Workplace 2.0 is about to revolutionize companies. How can they harness younger, tech-savvy talent—their ideas, their energy, and their ability to break through siloes? And what role should artificial intelligence play in the workplace now and in the future? Join us as we discuss these issues with Allie K. Miller, a top AI leader, advisor, and investor.

Don’t miss these highlights:

3:00 - Allie’s background

4:30 - AI needs people wit...
Mark as Played
March 7, 2023 14 mins
In this special episode, we’ve compiled some of our favorite moments from Season 1. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital.
Mark as Played
What does it mean to enable innovation, whether your company is a start-up, a fast growing company or a mature corporate? In this episode, Betsy Zeigler, CEO of the nonprofit innovation hub 1871, discusses how her organization works to unlock and accelerate innovation at organizations of all stages.

Learn more about our podcast, This is Digital.

Highlights of this episode:

2:29 - About the 1871 innovation hub
3:08 - What services does ...
Mark as Played
How does a traditional media giant like iHeartMedia leverage the metaverse to make meaningful connections with its audience? We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers.

Episode Highlights:

1:07 - Background on the need for Brian...
Mark as Played

Popular Podcasts

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

    Crime Junkie

    If you can never get enough true crime... Congratulations, you’ve found your people.

    Who Killed JFK?

    Who Killed JFK? For 60 years, we are still asking that question. In commemoration of the 60th anniversary of President John F. Kennedy's tragic assassination, legendary filmmaker Rob Reiner teams up with award-winning journalist Soledad O’Brien to tell the history of America’s greatest murder mystery. They interview CIA officials, medical experts, Pulitzer-prize winning journalists, eyewitnesses and a former Secret Service agent who, in 2023, came forward with groundbreaking new evidence. They dig deep into the layers of the 60-year-old question ‘Who Killed JFK?’, how that question has shaped America, and why it matters that we’re still asking it today.

    The Dan Bongino Show

    He’s a former Secret Service Agent, former NYPD officer, and New York Times best-selling author. Join Dan Bongino each weekday as he tackles the hottest political issues, debunking both liberal and Republican establishment rhetoric.

    Stuff You Should Know

    If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

Advertise With Us
Music, radio and podcasts, all free. Listen online or download the iHeart App.


© 2023 iHeartMedia, Inc.