Research-consulting firm Mastio & Company gathers feedback from shippers to ensure that they get the best experience with their over-the-road shipping carriers. The data collected helps carriers improve their services to provide a better end-customer experience and a more loyal customer base.
In Episode 6 of Banyan’s Tire Tracks™ podcast, Kevin Huntsman, President of Mastio, explains how shippers can create a better carrier experience using data and technology.
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