July 1, 2025 • 32 mins
Chris shares his frustrating experience with a car dealership over a warranty recall repair that turned into a multi-week ordeal of poor service and damaged car parts.
• Chris receives repeated recall notices about a buzzing sound in his minivan's sliding door
• Dealership makes him wait three weeks for an appointment, then doesn't have the needed part
• When returning for the rescheduled repair, they damage his door panel and won't fix it immediately
• The service manager tries to blame Chris for the damage and makes veiled threats about "being angry" when they have his car
• A floor mat goes missing during service with no explanation
• Tony shares a similar nightmare with his truck's oil change causing persistent "oil overfull" warnings
• Discussion about the consistently poor quality of dealership service departments
• Both agree these experiences ensure they'll never purchase vehicles from these dealerships again
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:07):
Top Shelf Stories with J, Chris and Tony and
(00:30):
what's going on everybody?
What's up?
Chris, we got Jay on thebuttons today.
He's having a hard time.
Speaker 2 (00:36):
That's Jay.
Speaker 1 (00:36):
Yeah, that's me.
I am Chris.
We got Tony over here.
I apologize.
Speaker 2 (00:41):
All right guys.
Speaker 1 (00:42):
I got this story that I want to tell you, guys, and
at the end of it, I want you tolet me know if I'm being like
right, guys.
I got this story that I want totell you, guys, and at the end
of it, I want you to let me knowif I'm being like a male, karen
, okay, or if my anger is valid,okay.
So I got this minivan right.
Speaker 2 (00:57):
Is this the town and country you were telling us
about?
The Grand no, I'm sorry.
Grand Caravan, Caravan RT.
Speaker 1 (01:08):
Yeah, special edition midnight grand.
No, I'm sorry, grand caravancaravan rt.
Yeah, special edition, midnightedition.
Right, love this minivan, butit's.
They got this letter in themail and it kept coming over and
over and over, and in thisletter it says there's a recall
on one of my doors.
The sliding doors make thisnoise, it's like a buzzing sound
, and it might lead to the doorsnever opening and you'll have
to like manually do it all thetime which that was always me
(01:29):
right but I wouldn't like that.
Speaker 2 (01:30):
I would, I would in this day and age, manually open
a door.
It's unfathomable.
Speaker 1 (01:37):
So I get this letter but I don't want to do this
because, like, going to thedealership is terrible.
Speaker 2 (01:45):
I know that's what's on my agenda for tomorrow.
I'm dreading it, yeah.
Speaker 1 (01:49):
It's no fun.
Speaker 2 (01:50):
Especially because I start at the dealer with being a
complete fucking Karen.
Speaker 1 (01:55):
Yeah, I mean I think they're used to that.
Yeah, but so eventually I,because like you go to the
dealership, you got to like sitin that lobby watch daily
morning show, or they don't giveyou a cab or no, they don't
give you a rental car for mostservice.
They got this little shuttlething, so I I take the shuttle
(02:19):
right.
Maybe if you got a brand new carand it's there, blah, blah,
blah.
Yeah Right, rich bastard.
I'm like all right, so I'lltake this courtesy shuttle.
They take me back to work.
So I decide I'm going to makethis appointment.
I make the appointment and theytell me it's going to be like
three weeks before we can getyou in.
I'm like all right, whatever.
So then I switch cars with thewife the day that comes and I
(02:42):
got this van, I drive it there,I drop it off, I get them to do
the oil change, tire rotationanyways, and everything, because
I'm there.
So do it all.
And they're in there to fixthis door that's buzzing.
Didn't make you pay for all therest of this stuff.
Yeah, you still gotta pay forthe oil change and the tire
rotation.
So I'm already in the thing.
Speaker 2 (03:02):
100, some odd bucks or whatever you, you don't just
drop it off and say I know, wegot this recall for this little
plastic.
Speaker 1 (03:08):
I need all this other work.
Speaker 2 (03:11):
For my time.
I'm going to need the tiresrotated.
Speaker 1 (03:15):
I don't know.
I'm assuming they would helpyou out a little bit.
I mean, how much does it costto do an oil change?
Like 100-some odd bucks do anoil change.
I'd like a hundred, some oddfor them, though, like like I
don't know, for their costanyway.
Oh, they're losing money,they'll tell you right.
That's why we need you to getthis 73 air filter.
Speaker 2 (03:34):
Yeah, you can get on amazon for four dollars so I'm,
oh, I'm just about, yeah, yeah,about the air filter.
So I took my truck in for itsfirst oil change last week and
there's a whole story wrappedaround it that I'll maybe
interject a little bit later.
Yeah, but uh, I, I tell the guywhen I pull in I go brand new
(03:59):
truck, don't bother taking theair filter out, don't bother
checking the wipers, don't fuckwith the air filter out, don't
bother checking the wipers,don't fuck with the tires.
It's brand fucking new.
Like just change the oil, put alittle washer fluid in.
Let me get on my way.
And uh, I see the fucking dudethat I told that to underneath
(04:20):
it with his fucking drilldisassembling all my motor to
get to my air filter and hecomes over and he goes.
Uh yeah, just like you said, itlooks pretty good, so I'm just
gonna go ahead and put it backthen.
Speaker 1 (04:36):
Uh yeah, I don't fucking understand people yeah,
so that that kind of gets to ittoo.
So I'm here, I got this thing,I made this appointment.
They tell me it's going to beweeks.
I get in there and uh, they'relike what's the deal?
And I said, oh, I'm here forthis door, and I press the
(04:58):
button and it goes.
As it opens, I got this sheetof paper.
It's got my like three or fouryears of my car with these VIN
numbers in this range that thisthing is this letter from
Chrysler Dodge.
Like, yeah, he goes, well,we'll get the oil change done,
we'll do all this, but I do needyou to fill out this paperwork
(05:20):
that says if this isn't thewarranty, you'll pay it.
And I'm like, okay, well, Idon't want to have it done, if
I'm gonna pay for it, becausethe buzzing sound doesn't bother
me.
But this sheet of paper tellsme the one they've been sending
me over and over and over thatyou guys will fix it for me, so
(05:42):
I should get it taken care of.
So i'm'm here to have that done.
He's like don't worry, we'llnever charge you, but you got to
do this.
It's $384, whatever for thething With the labor tax, the
part, all this other shit.
You got to sign this.
We won't charge it, but you gotto sign it.
So I was like, whatever.
So eventually he was like itshouldn't take long, we'll
(06:06):
probably have it done beforenoon.
Cool, they don't call aroundnoon.
They don't call around oneo'clock, they don't call around
two o'clock.
I'm like, dude, I got to gohome at five.
I want to go get my car.
I got guys leaving.
I need to go now, like.
So I call them oh, yeah, um,yeah, your car's done.
(06:27):
Um, we were going to call youthen.
Uh, I guess.
I mean, I went to lunch andthen I guess.
Speaker 2 (06:33):
I just uh.
Speaker 1 (06:35):
I slipped my mind.
When I got back.
I'm like, well, it had a kindof an impact on my day.
But all right, bud, packed onmy day.
But all right, bud, can yousend the guy to come get me?
Sure, because then's the guycome get me.
I come go over there, go to getmy thing.
And uh, he's like, yeah, so wedid the oil change and the tire
rotation and stuff, but we wedidn't have the part and we'll
(06:59):
order it for you.
You'll have to come back.
Oh my god, we don't know whenwe're gonna get the part, so we
can't really schedule theappointment again, but you'll
just have to.
We'll call you.
I'm like dude, just like youcalled me at lunch.
That's what I said.
I'm like, bro, you didn't callme before.
It says on this paper you justgave me the sign that you guys
were done with my car at 11 35.
(07:21):
Why didn't you call me at 11 35, dude?
But wouldn't they know thatright away that they don't have
the part for a recall?
So then that's the next thing Isaid.
I'm like bro, I called youthree weeks ago.
I told you this was my problemand that's why I'm coming in and
also, you might as well changemy oil.
Well, now you got my hundredbucks for the oil, but you
(07:42):
didn't fix my fucking problemthat I actually had if you
didn't have the part.
This is a dodge grand caravan.
It's one of the most commonvehicles on the mother and
planet you should have had thepart.
Dude, I like how you muted yourfucking planet.
You should have had the partman, and you don't.
And now it's going to be thingsand I got to come back.
(08:03):
What, what's?
I'm?
I'm mad at this point.
So I'm like dude, where's yourservice manager?
This is terrible.
So I asked this dude I'm likewhat's the deal?
Why didn't you have the part?
He's like well, we can't orderthe part because if you don't
come, sign that you'll pay forit.
Then we get stuck with thispart and I'm like I look at the
sheet of paper the part is $4,dude.
(08:25):
It's a little solenoid valve orsomething.
It's $4,.
Man, I'm like you're going toget stuck with this part.
I'll tell you there's probably1,500 of these to 15,000 of
these mailings going aroundright in this town that are
going to come here and have thisdone.
Speaker 2 (08:42):
You got to be kidding me bro.
Speaker 1 (08:47):
And he's like like, sorry, I don't know what you
expect me to do, like we weren'tgonna order the parts so you
have to come back.
Like this is ridiculous, areyou gonna like, comp my oil
change here, dude?
He's telling me about how hisguys don't sorry, well, my guys
don't get paid unless they checkit.
And then I I had him come outand I'm like, dude, this is the
thing, what did you need tocheck?
Come, look at my car and Ipress the button and it buzzes.
(09:08):
He goes yeah, I know, wedocumented that when we did our
inspection.
We have it right here thatthere's buzzing on the left side
.
And I'm like, bro, it's noteven on the left side man, it's
on the driver.
Okay, what's the left side ofthe car?
The driver's side or thepassenger side?
Speaker 2 (09:25):
driver's side what do you say?
I don't know.
I get confused about this.
Speaker 1 (09:30):
I get confused about it as well.
I'm like I don't know, youdon't know.
He's like, well, let's, becauseI'm like you guys claim to have
inspected this, but you didn'ttake my door apart what did you
do that?
Speaker 2 (09:41):
you had to do this all morning.
Speaker 1 (09:42):
I could have came here through the speed thing and
got an oil change done in 25minutes.
Like, why was it?
What was the deal?
It takes 25 minutes to get anoil change.
I don't know they have likethis speed club shit you can do,
Like there's a thing.
So, anyways, I'm like, what didyou guys even do?
And I go.
You didn't even write down theright side of the car, because
to me the the left side of thecar is, as you're sitting in it,
(10:05):
the driver's side it's thedriver's side.
That's the left side, but myproblem is on the right side he
goes.
Well, it depends where you'restanding the tech might have
been standing outside your carand wrote that and I go, I just
yelled it.
There's like five or sixservice guys in the bay and I
said hey guys, real quick.
I got a question what side ofthe car is the right side of the
(10:27):
car?
And they're like passenger side.
I said your guys know, youshould know they wrote down the
wrong one.
You didn't even like blah, I'mso furious that you have to come
back here.
You're charging for this oilyou change.
You have no interest inoffering me a discount on this
oil change or anything.
It seems like you like youdon't want to.
You don't have anything tooffer me.
(10:47):
I have to come back here.
I don't want to come back here.
Can you send the part to adifferent dodge dealer?
Speaker 2 (10:54):
oh, no, other dodge dealers keep them in stock, they
don't need.
Speaker 1 (10:56):
You want to take them there if you want to take your
car there and do this inspectionand then they'll order it for
you, sure?
And I'm like, oh my god, dude,you're not fucking understanding
what I'm pissed off about.
So, whatever, I'm like furiousbecause I spent this whole time.
You're telling me you looked atthe thing.
You don't even know which sidethe thing is on and you're just
like, yep, it's covered.
Like we could have done that inthree minutes when I paid you
(11:18):
for the oil change.
So now it's three weeks later,the parts and he calls me and
I'm like, hey, dude, yeah, I'llcome, I'll call you later when
I'm ready to come in, so thatwas this week, so I called him
and had my car.
That was kind of a karen moveright there a little bit yeah, I
was like I'm not schedulingthis now.
I've got to talk to my wife andmake a life.
Speaker 2 (11:39):
This is a life plan here to change cars so I get
scheduled in there today.
Speaker 1 (11:44):
Right went in there cool, calm and collected.
I didn't take this guypersonally.
It's been a few weeks now.
I'm over it.
Whatever, just fix my car right.
So I drop it off, they drive meback to my, my work.
They say they'll call me.
They called me, came in,grabbed my car, signed the piece
of paper, no cost, leave.
(12:05):
Yeah, I go get food and gas atthe quick trip that's up there.
And I look and I'm like thatdoor jam the inside cause they
had to take the inside panel ofthe door off and futz with
whatever, replace the part andclip it back onto the inside of
the door.
(12:25):
Yeah, but the door looked alloff.
I'm like it looks oh dude, noway.
And another time I took my carthere they didn't put my seat
back back together when they'redone looking at it.
So I was already like checkingthings.
So yeah, here it is.
It's all out misaligned.
There's like six or sevenlittle clip things I can see
aren't pushed in, right, I'mlike idiots, let me just try to
(12:48):
do this.
And I tried, idiots, let mejust try to do this.
And I tried messing with it alittle.
It won't clip back, god damn it.
And then I look and there'sthis little piece of plastic
like cup holder modifier traything I had and it was busted
and I'm like I think they didthat too.
I wasn't really worried aboutthat, whatever, but my floor mat
is also missing.
(13:08):
These are stone Go seats.
They probably had to put theseat down or get the thing out
of the way or whatever to get itat the door, I think.
Speaker 2 (13:16):
So I call up there.
Speaker 1 (13:17):
I'm like dude, is my car floor mat there?
I'll come back there.
He's like let me check and ashe's waiting, I'm like I'll just
fucking drive there.
I'm already pissed about thisdamn door.
I'm going to just go in thereand have them fix it.
Just have them clip it in rightLike they got the little pry
bar tools and whatever.
Speaker 2 (13:35):
And also got paid top dollar.
Speaker 1 (13:37):
Well, I didn't pay them anything, right, but
presumably she put a big stampwarranty on the fucking
paperwork.
Speaker 2 (13:46):
So yeah, they get paid right to do it Fuck yeah,
they get paid from themanufacturer, the dealership or
whatever.
The manufacturer, themanufacturer, yeah, dude.
Speaker 1 (13:51):
So I'm like, yeah, you know what they should fix
this.
I mean, my car's not brand new,but it's not, it doesn't need
to have a janky door from this.
I didn't even want to do this.
So I go back there thinking theguy will just oh sorry about
that, yeah, right, dang, I pullin and I can just see this guy's
(14:14):
already like, oh shit, thelittle door opens and I pull on
the thing and I parked right infront, right in the way, because
I was like thinking to myselfthey're gonna do it, they're
gonna do it right now andthey're not gonna do anything
else, because I'm gonna park inthe way of anyone else getting
in here, because I want thisdone now.
So he comes over and I'm likedude, look at the work you
people did.
He's like, well, what's thematter?
(14:34):
What's up, what's going on?
I'm like, just look, here's thekey, go inspect it.
Like you know what they did?
Right, they put the door thingin.
Just see, it's like let's notmake any noise or nothing.
What's going on?
Like, just look at it, man,it's like I don't know, I don't.
I'm like, just look at it, man.
He's like I don't know, I don'tknow.
I'm like all right, let me showyou this side that you didn't
(14:55):
touch.
And I showed him.
I'm like you see how thatpaneling is right there, all
nice and neat and tucked in likea brand new car.
And then let's go over here.
You see how that's not, andthere's these pins and it's not
snapped in.
He's like oh, I see, I see.
(15:23):
And then there was this silence.
I'm like, so can you fix it forme then like what's what's up,
dude, you hear, and he's like,oh well, uh, yeah, I guess you
want to like leave it or bringit back, or what do you want.
I'm like, no, no, no, no itback.
Or what do you want?
I'm like, no, no, no, no, Iwant you to do this now.
Man.
He's like, well, everyone's onlunch.
Gone, get them.
Okay, you're telling me,everybody in this whole building
(15:45):
who can molest a panel of a caris on lunch.
You do it.
Then, bro, you got guys righthere, let them do it.
Oh, they're the service guy,advisors, and I'm the manager
and he goes.
Plus, how do I know it was likethat before you brought it here
(16:06):
?
I'm like, well, if it was likethat before you got it here,
you're well-trained.
Guys that you have back thereProbably would have wrote that
down when they did theinspection.
When they did the inspection,well, how do I know it wasn't in
an accident before?
And then, when my guys took itapart, they couldn't put it back
together.
Because of that.
I'm like, dude, why are youtrying to make this like I did
(16:28):
something that's crazy?
I brought make this like I didsomething that's crazy.
I brought my car here to getthis free work done for now.
Four hours, two times, and it'sstill not done.
Just fix the door.
Man.
It's like, well, I don't haveanyone here so you're gonna have
to come back or wait or what.
I'm like okay, I'm gonna wait.
He's like all right, leave thekeys here and you can go in the
(16:49):
lobby, or I can give you guys aride.
I'm like, no, you're notgetting it, dude, I'm going to
sit right here.
I'm going to sit.
You're not going to go onFacebook on your phone or dick
around on anything.
You're going to address me orhave someone else come deal with
me walking around inside ofyour service area.
Fix this area, fix this.
(17:17):
He's like I still, you know, ifit's a busted clip, we might.
So those are one use clipssometimes and part of the deal
is if they're, if they can't beput back on like on a service
warranty, we might try to, butif it can't be, we might have to
charge you for that clips.
I'm like, dude, you're notcharging me anything for nothing
.
You, I've already signed thepaperwork like dude, so didn't
(17:40):
they?
They're the reason the clipswere I.
He's like some clips.
If we break them, that's ourmistake, but some of them are
meant to be temporary use and Iwas like, well, if that's part
of the door warranty, then do it.
He's like, no, the clips won'tbe because that's not the part
that's warrantied.
Like dude, just stop, get mydoor fixed.
(18:03):
Nothing's gonna break.
Your guy's gonna be able to putit back together.
Speaker 2 (18:06):
Just do it while it's back there, can I have my floor
mat back?
Speaker 1 (18:12):
And then okay.
So then one of the other guysis like dude, I got Steve or
whatever off lunch.
He's here, he's just going topunch in back early and get this
done.
And I'm like, great, I'll justwait for Steve, that guy right
here, or whatever.
So I just sat in my car waiting.
I noticed the guy comes and hegets kind of close to me Maybe
(18:37):
he was kind of a close talkerand he looks me right in the eye
, which I can't appreciate andhe goes how can I help you?
I didn't steal your floor matand I said I don't know why they
told you I thought you stole myfloor mat.
I don't know why they told youI thought you stole my floor mat
.
I don't know why someone whoworks at a Dodge dealership
would steal a floor mat.
I just was asking if it gottaken out and not put in A used
(18:59):
floor mat.
But I really think maybe mywife took it out.
I'm not really upset about that,but look at this door man,
maybe your wife and he looks atit and he's like what I'm like,
dude, you don't see this andI'll have pictures.
It was off by a freakingquarter inch at least and you
could see it in a coupledifferent areas where, like, the
dust was like there from neverbeing wiped, you know, because
(19:21):
it was underneath this otherpiece of plastic before and now
not.
And he starts fuddling with itand he's like I gotta take it
back to my spot.
He takes it back to the spot.
I go into the break, whateverroom.
I skipped the part where he waslike stop yelling, sir, and I
was like you know what?
I'm not yelling if you want meto yell, I'll make sure everyone
(19:43):
inside the showroom knows howbad.
It is out here for service and Iwas hollering the top of my
fucking lungs at the timeechoing through this empty bays
of no workers.
It was pretty epic actually.
But then, dude, the guy in thein the break room I was waiting
in or whatever, the lounge, the,the class elite lounge, where
(20:04):
you can get a soda and a bag ofchips or whatever of popcorn and
a granola bar from them, andwatched the daily show or
whatever was on tv.
The little guy who's must belike the porter guy or like the
runner guy.
He's like hey man, what's goingon?
And I was like, uh, yeah, I wasfreaking, hollering out there.
He's like, yeah, I was like,yeah, they came to fix my door
(20:25):
and I couldn't fix it and I hadto come back.
And then they messed up thething and the guy was trying to
make it sound like I hadsomething to do with it or
popped out while I was drivingor something ridiculous.
But now he's just they'refixing it.
He's like, yeah, uh, don't feelso bad.
That happens like two or threetimes a day out there, where
(20:46):
customers are just furious withthe service, like yeah, I
wouldn't doubt it, but hopefullyeverything will get fixed and
whatever, and blah, blah, blah.
So yeah, then he just comes inand he's like your car's done
and walks back out of the likethe little break room thing and
I go and my car's there keys init and I drove off.
(21:07):
He didn't like see you later.
Speaker 2 (21:12):
Don't leave me in suspense.
What was it?
Plus or minus another floor mat?
Oh, I still.
No, I don't know.
Speaker 1 (21:20):
I don't know where the floor mat is.
I was waiting for that.
I don't know where the floormat is.
I cannot.
Speaker 2 (21:26):
I cannot say they stole it.
I don't know why I would wantmy dirty ass floor mat.
Maybe he used that for a?
Speaker 1 (21:32):
trophy dude.
Speaker 2 (21:33):
It's like no, no, it was a catch oil no, when a
serial killer kills a victim, healways takes a lock of hair.
You know, steve probably has awhole pile of floor mats in the
base.
Speaker 1 (21:47):
Oh, the other thing that this guy said, that I'm for
sure never taking my car thereagain.
He's like do you really thinkthat it's smart for you to be so
mean and angry with us?
Speaker 2 (21:56):
when we're gonna take your car.
Speaker 1 (21:58):
I'm like are you serious?
You're gonna put sat fuckingsugar in the gas.
What do you mean?
Am I see what?
Steve has a bed made of floormats fuck steve.
So I want to know.
I yelled at the guy in front ofall his employees that were
there or not there well, chrischris I.
(22:19):
There's two sides to everystory I I want to hear Steve's
story Call.
Speaker 2 (22:24):
Wild Dodge.
Yeah, I would love to hear theguy's end of it.
Speaker 1 (22:28):
He probably thinks I'm a lunatic.
Yeah, he probably does, but theway you talked about it.
No, you're not a Karen.
Speaker 2 (22:34):
I was yelling.
I had to come back.
Speaker 1 (22:36):
I want to know Steve's story.
I really want to know Steve'sstory.
Speaker 2 (22:42):
It's not Steve, but you got, he's like, steve's like
.
Oh man, he's at home right nowtelling his bros on his podcast
he's like oh man, so I'm tryingto enjoy my lunch.
I'm just in the bathroomjerking off onto this dude's
floor man I stole get out ofhere.
Speaker 1 (22:59):
It's disgusting.
Speaker 2 (23:00):
The fucking guy shows up demanding that I fix his
door that I fucked up.
He doesn't want to pay.
Speaker 1 (23:08):
It's disgusting so that was the thing I was so
frustrated, because there wasnothing.
I and I kind of knew it toothere was nothing the guy could
do for me.
Speaker 2 (23:16):
Well, we'll see these people at these dealerships.
They they're so fucking dumbthey don't even get it, and so I
took my car in for its firstoil change, cut the music.
I took my car in for its firstoil change and I took it to the
same place I've been taking likethe last three cars of mine.
(23:38):
It's not like I just tried somerandom ass place while I was
driving.
It's I don't know them in there, but like they recognize me
when I pull in and shit likethat.
You know they always do a greatjob.
Uh, this is my first time inthere with the new truck.
They, they do my oil change.
They don't listen to myinstructions to start.
Yeah, they do my oil change.
(23:59):
They don't listen to myinstructions to start.
Yeah, they do my oil change.
They come up and they have mestart my car to check the oil
pressure.
Okay, they start it up.
It says oil capacity over fullstop engine have serviced
(24:23):
immediately.
Jeez, and I'm like, oh shit.
And he looks at it and he says,oh shit.
So he's like I don't know whatto do right now.
And I go well, how over full isit?
And he goes I have no idea.
And I'm like well, check on adipstick.
And he goes I have no idea.
(24:44):
And I'm like, well, check on adipstick.
And he goes the new rams do nothave engine dipsticks anymore.
He said they're sealed engines.
Your dipstick is the gaugethat's telling you that it's
over full and I go you have gotto be shitting me.
He goes.
(25:04):
I don't know what to do.
Our computer says it takesseven and a half quarts.
He goes.
I don't know, maybe we'll we'llput, we'll drain it and we'll
put five quarts in and see whatit does.
That's quite a hike of seven anda half to five well, because
one engine takes 5.2 quarts andone takes 7.5 and he's like
(25:28):
maybe our system has it wrongand maybe your engine takes the
5.2.
Pull up.
My owner's manual voila 7.5quarts, so they go.
Well, we're just gonna do itover.
So they go down, drain my oil,fill my oil back up.
He puts seven quarts in becausethat makes sense and it still
(25:49):
says it's too full.
And then we're sitting theretalking about it and he's like,
he's like I don't know what todo.
And then the light reset andturned off.
It took about five minutes anduh, it was telling me that it
was.
It was uh good, and he goes.
(26:09):
I'll tell you what man he'slike.
Come back in the next coupledays.
If it comes back on orsomething anything weird happens
, just come right back here.
It's like a week and a half ago, yeah, so I'm driving yesterday
and the light turns on that myoil is too full that's not good
(26:30):
so apparently my car has theability to make its own oil or
what.
There's a problem with my truck?
Those are the only two options,right?
Speaker 1 (26:47):
yeah, it could be a sensor that's on that screw that
he put in wrong when he drainedthe oil so I?
I change my oil every time Ihave to get admissions tests.
Is that bad?
Speaker 2 (26:58):
no, that's standard.
Um, that's every two years.
Speaker 1 (27:02):
Yeah, yeah, that's no so you're fuck with me so I
call the dealer and I go.
Speaker 2 (27:08):
Here's the situation.
I had my first oil change.
It told us that the engine wastoo full of oil.
They drained it, they addedeven less oil.
They added even less oil.
I said and it's been a week anda half it's got to have a
secondary drain or something.
(27:30):
And now the light's on that it'sover full on oil.
I said so I think I need tobring it in.
And the service people tell me,the service manager tells me,
take it back to the oil changeplace and have them change your
oil again.
And I go.
(27:51):
Why would I do that?
I said you don't think thatthis could possibly be a problem
with the sensor?
And they said well, we got torule everything out before you
get here.
Why don't you having your oilchanged again?
Speaker 1 (28:05):
why didn't I offer to do it himself?
Speaker 2 (28:07):
I said my oil's already been changed twice.
I said why is this theirresponsibility?
I said you don't think thiscould be a sensor?
And he goes well, it could bein the oil fill sensor.
He goes, that would actuallykind of make sense.
And I said this is a warrantyitem, correct?
And he's like, well, yeah, ifthe truck's new, of course it's
(28:30):
covered.
And I said, well, I'd like tobring it back to you.
And then he goes before youtake it back to them to have
them change the oil again.
And this is the kind of shitevery fucking time you go to the
dealer you got to deal with.
It's the worst and then I go inthere and, uh, I always demand a
(28:52):
loaner car and they always tellme they can't do it and I
always leave there in a loanercar yeah, it's different when
you're in a car that's new.
My car's a decade old itdoesn't matter oh yeah, it does
it doesn't matter, dude, theyhave cars to loan out, they will
loan them to you.
Speaker 1 (29:09):
Yeah, the regular service place I take my cars to
does that for sure on everything, even if it's just the oil
change, tire rotation.
Drop it off in the morning,take the loan or bring it back
at lunch and it's done.
Yeah, there's, but thedealership doesn't realize that
me, I have this fancy-lookingminivan that's got a little
(29:30):
oomph to it.
Speaker 2 (29:31):
It's got rims dude.
Speaker 1 (29:33):
I'm eventually not going to need or want this
minivan and I'm going to need orwant a Dodge Charger.
And there's no fucking way inhell that I'm going to need or
want a Dodge Charger.
And there's no fucking way inhell that I'm going to buy it
from them.
No, I'm not going to buy a carfrom a place that I can't even
trust them to put some clips inor snap my car.
He's like the guy's like yeah,it's definitely a quality issue.
(29:54):
I'm like aren't you the managerof these people?
Why are you telling me it's aquality issue?
Of course it's a quality issue.
Why are you telling me it's aquality issue?
Of course it's a quality issue.
You're just telling me I shouldbe yelling at you about the
quality.
You let out your freaking plays, man.
Speaker 2 (30:07):
They're all the same, they're all terrible.
Every time you go in there it'sa whole new group of people.
Speaker 1 (30:13):
That's true too, it's never the same people.
My cousin's running Because ofthe same shit.
My cousin's running high levelin the car maintenance service
dealer networks and he's on youknow supervisor levels of shit
sitting behind a desk.
Right, he moves around, theyall move around.
They just scrape each other outfrom each other's jobs
(30:34):
constantly.
It's pathetic.
That's why I always missed likeno dipstick dude, you can't
even check your own oil.
Nope, this is a crock man.
So, was I a Karen?
I would say no.
Would you buy a car from thosepeople?
If they give me, you don't havea choice great deal.
Speaker 2 (30:58):
I would buy the car, but there's no way I would get
it but you know, that's thething there's no other Dodge
dealer, get it.
Speaker 1 (31:03):
But you know, that's the thing.
There's no other Dodge dealerwithin 60 miles of me, or
whatever, 50 miles of me,Anywhere you take it it's the
same shit.
Yeah, it's wild dude, andthat's the thing I'll probably
end up with.
The same guy at a differentplace.
The manager from where they'renot.
Speaker 2 (31:16):
You know, the fucked up thing is you get rid of this.
You buy your nice new fordf-150 deal with the same people
at four you go to ford and it'sgonna be that same managers like
I remember this guy from thedodge place, yeah this is a guy
who's all anal retentive abouthis door trim dude it's.
I'll show you pictures.
Speaker 1 (31:32):
It was bad, there's no way.
Yeah, you can't fix it yourselfit would have rattled and
shaked forever.
Shit would have got caught inthere.
It would be bad ch bad, Chris.
I'm on your side.
I'm on your side.
Speaker 2 (31:44):
Yeah, you were definitely a Karen, but
rightfully so.
Speaker 1 (31:47):
That's this week's Top Shelf Story where I ruined
my lunch.
Getting all angry at an autorepair guy Ruined your lunch.
Please continue to listen.
Please subscribe, hit the bell,tell some of your friends.
We really want our stories tobe told to more people.
(32:09):
Thank you so much, beautiful.
We'll be right back.
Top Shelf Stories with J, Chris and Tony and
(00:30):
what's going on everybody?
What's up?
Chris, we got Jay on thebuttons today.
He's having a hard time.
Speaker 2 (00:36):
That's Jay.
Speaker 1 (00:36):
Yeah, that's me.
I am Chris.
We got Tony over here.
I apologize.
Speaker 2 (00:41):
All right guys.
Speaker 1 (00:42):
I got this story that I want to tell you, guys, and
at the end of it, I want you tolet me know if I'm being like
right, guys.
I got this story that I want totell you, guys, and at the end
of it, I want you to let me knowif I'm being like a male, karen
, okay, or if my anger is valid,okay.
So I got this minivan right.
Speaker 2 (00:57):
Is this the town and country you were telling us
about?
The Grand no, I'm sorry.
Grand Caravan, Caravan RT.
Speaker 1 (01:08):
Yeah, special edition midnight grand.
No, I'm sorry, grand caravancaravan rt.
Yeah, special edition, midnightedition.
Right, love this minivan, butit's.
They got this letter in themail and it kept coming over and
over and over, and in thisletter it says there's a recall
on one of my doors.
The sliding doors make thisnoise, it's like a buzzing sound
, and it might lead to the doorsnever opening and you'll have
to like manually do it all thetime which that was always me
(01:29):
right but I wouldn't like that.
Speaker 2 (01:30):
I would, I would in this day and age, manually open
a door.
It's unfathomable.
Speaker 1 (01:37):
So I get this letter but I don't want to do this
because, like, going to thedealership is terrible.
Speaker 2 (01:45):
I know that's what's on my agenda for tomorrow.
I'm dreading it, yeah.
Speaker 1 (01:49):
It's no fun.
Speaker 2 (01:50):
Especially because I start at the dealer with being a
complete fucking Karen.
Speaker 1 (01:55):
Yeah, I mean I think they're used to that.
Yeah, but so eventually I,because like you go to the
dealership, you got to like sitin that lobby watch daily
morning show, or they don't giveyou a cab or no, they don't
give you a rental car for mostservice.
They got this little shuttlething, so I I take the shuttle
(02:19):
right.
Maybe if you got a brand new carand it's there, blah, blah,
blah.
Yeah Right, rich bastard.
I'm like all right, so I'lltake this courtesy shuttle.
They take me back to work.
So I decide I'm going to makethis appointment.
I make the appointment and theytell me it's going to be like
three weeks before we can getyou in.
I'm like all right, whatever.
So then I switch cars with thewife the day that comes and I
(02:42):
got this van, I drive it there,I drop it off, I get them to do
the oil change, tire rotationanyways, and everything, because
I'm there.
So do it all.
And they're in there to fixthis door that's buzzing.
Didn't make you pay for all therest of this stuff.
Yeah, you still gotta pay forthe oil change and the tire
rotation.
So I'm already in the thing.
Speaker 2 (03:02):
100, some odd bucks or whatever you, you don't just
drop it off and say I know, wegot this recall for this little
plastic.
Speaker 1 (03:08):
I need all this other work.
Speaker 2 (03:11):
For my time.
I'm going to need the tiresrotated.
Speaker 1 (03:15):
I don't know.
I'm assuming they would helpyou out a little bit.
I mean, how much does it costto do an oil change?
Like 100-some odd bucks do anoil change.
I'd like a hundred, some oddfor them, though, like like I
don't know, for their costanyway.
Oh, they're losing money,they'll tell you right.
That's why we need you to getthis 73 air filter.
Speaker 2 (03:34):
Yeah, you can get on amazon for four dollars so I'm,
oh, I'm just about, yeah, yeah,about the air filter.
So I took my truck in for itsfirst oil change last week and
there's a whole story wrappedaround it that I'll maybe
interject a little bit later.
Yeah, but uh, I, I tell the guywhen I pull in I go brand new
(03:59):
truck, don't bother taking theair filter out, don't bother
checking the wipers, don't fuckwith the air filter out, don't
bother checking the wipers,don't fuck with the tires.
It's brand fucking new.
Like just change the oil, put alittle washer fluid in.
Let me get on my way.
And uh, I see the fucking dudethat I told that to underneath
(04:20):
it with his fucking drilldisassembling all my motor to
get to my air filter and hecomes over and he goes.
Uh yeah, just like you said, itlooks pretty good, so I'm just
gonna go ahead and put it backthen.
Speaker 1 (04:36):
Uh yeah, I don't fucking understand people yeah,
so that that kind of gets to ittoo.
So I'm here, I got this thing,I made this appointment.
They tell me it's going to beweeks.
I get in there and uh, they'relike what's the deal?
And I said, oh, I'm here forthis door, and I press the
(04:58):
button and it goes.
As it opens, I got this sheetof paper.
It's got my like three or fouryears of my car with these VIN
numbers in this range that thisthing is this letter from
Chrysler Dodge.
Like, yeah, he goes, well,we'll get the oil change done,
we'll do all this, but I do needyou to fill out this paperwork
(05:20):
that says if this isn't thewarranty, you'll pay it.
And I'm like, okay, well, Idon't want to have it done, if
I'm gonna pay for it, becausethe buzzing sound doesn't bother
me.
But this sheet of paper tellsme the one they've been sending
me over and over and over thatyou guys will fix it for me, so
(05:42):
I should get it taken care of.
So i'm'm here to have that done.
He's like don't worry, we'llnever charge you, but you got to
do this.
It's $384, whatever for thething With the labor tax, the
part, all this other shit.
You got to sign this.
We won't charge it, but you gotto sign it.
So I was like, whatever.
So eventually he was like itshouldn't take long, we'll
(06:06):
probably have it done beforenoon.
Cool, they don't call aroundnoon.
They don't call around oneo'clock, they don't call around
two o'clock.
I'm like, dude, I got to gohome at five.
I want to go get my car.
I got guys leaving.
I need to go now, like.
So I call them oh, yeah, um,yeah, your car's done.
(06:27):
Um, we were going to call youthen.
Uh, I guess.
I mean, I went to lunch andthen I guess.
Speaker 2 (06:33):
I just uh.
Speaker 1 (06:35):
I slipped my mind.
When I got back.
I'm like, well, it had a kindof an impact on my day.
But all right, bud, packed onmy day.
But all right, bud, can yousend the guy to come get me?
Sure, because then's the guycome get me.
I come go over there, go to getmy thing.
And uh, he's like, yeah, so wedid the oil change and the tire
rotation and stuff, but we wedidn't have the part and we'll
(06:59):
order it for you.
You'll have to come back.
Oh my god, we don't know whenwe're gonna get the part, so we
can't really schedule theappointment again, but you'll
just have to.
We'll call you.
I'm like dude, just like youcalled me at lunch.
That's what I said.
I'm like, bro, you didn't callme before.
It says on this paper you justgave me the sign that you guys
were done with my car at 11 35.
(07:21):
Why didn't you call me at 11 35, dude?
But wouldn't they know thatright away that they don't have
the part for a recall?
So then that's the next thing Isaid.
I'm like bro, I called youthree weeks ago.
I told you this was my problemand that's why I'm coming in and
also, you might as well changemy oil.
Well, now you got my hundredbucks for the oil, but you
(07:42):
didn't fix my fucking problemthat I actually had if you
didn't have the part.
This is a dodge grand caravan.
It's one of the most commonvehicles on the mother and
planet you should have had thepart.
Dude, I like how you muted yourfucking planet.
You should have had the partman, and you don't.
And now it's going to be thingsand I got to come back.
(08:03):
What, what's?
I'm?
I'm mad at this point.
So I'm like dude, where's yourservice manager?
This is terrible.
So I asked this dude I'm likewhat's the deal?
Why didn't you have the part?
He's like well, we can't orderthe part because if you don't
come, sign that you'll pay forit.
Then we get stuck with thispart and I'm like I look at the
sheet of paper the part is $4,dude.
(08:25):
It's a little solenoid valve orsomething.
It's $4,.
Man, I'm like you're going toget stuck with this part.
I'll tell you there's probably1,500 of these to 15,000 of
these mailings going aroundright in this town that are
going to come here and have thisdone.
Speaker 2 (08:42):
You got to be kidding me bro.
Speaker 1 (08:47):
And he's like like, sorry, I don't know what you
expect me to do, like we weren'tgonna order the parts so you
have to come back.
Like this is ridiculous, areyou gonna like, comp my oil
change here, dude?
He's telling me about how hisguys don't sorry, well, my guys
don't get paid unless they checkit.
And then I I had him come outand I'm like, dude, this is the
thing, what did you need tocheck?
Come, look at my car and Ipress the button and it buzzes.
(09:08):
He goes yeah, I know, wedocumented that when we did our
inspection.
We have it right here thatthere's buzzing on the left side
.
And I'm like, bro, it's noteven on the left side man, it's
on the driver.
Okay, what's the left side ofthe car?
The driver's side or thepassenger side?
Speaker 2 (09:25):
driver's side what do you say?
I don't know.
I get confused about this.
Speaker 1 (09:30):
I get confused about it as well.
I'm like I don't know, youdon't know.
He's like, well, let's, becauseI'm like you guys claim to have
inspected this, but you didn'ttake my door apart what did you
do that?
Speaker 2 (09:41):
you had to do this all morning.
Speaker 1 (09:42):
I could have came here through the speed thing and
got an oil change done in 25minutes.
Like, why was it?
What was the deal?
It takes 25 minutes to get anoil change.
I don't know they have likethis speed club shit you can do,
Like there's a thing.
So, anyways, I'm like, what didyou guys even do?
And I go.
You didn't even write down theright side of the car, because
to me the the left side of thecar is, as you're sitting in it,
(10:05):
the driver's side it's thedriver's side.
That's the left side, but myproblem is on the right side he
goes.
Well, it depends where you'restanding the tech might have
been standing outside your carand wrote that and I go, I just
yelled it.
There's like five or sixservice guys in the bay and I
said hey guys, real quick.
I got a question what side ofthe car is the right side of the
(10:27):
car?
And they're like passenger side.
I said your guys know, youshould know they wrote down the
wrong one.
You didn't even like blah, I'mso furious that you have to come
back here.
You're charging for this oilyou change.
You have no interest inoffering me a discount on this
oil change or anything.
It seems like you like youdon't want to.
You don't have anything tooffer me.
(10:47):
I have to come back here.
I don't want to come back here.
Can you send the part to adifferent dodge dealer?
Speaker 2 (10:54):
oh, no, other dodge dealers keep them in stock, they
don't need.
Speaker 1 (10:56):
You want to take them there if you want to take your
car there and do this inspectionand then they'll order it for
you, sure?
And I'm like, oh my god, dude,you're not fucking understanding
what I'm pissed off about.
So, whatever, I'm like furiousbecause I spent this whole time.
You're telling me you looked atthe thing.
You don't even know which sidethe thing is on and you're just
like, yep, it's covered.
Like we could have done that inthree minutes when I paid you
(11:18):
for the oil change.
So now it's three weeks later,the parts and he calls me and
I'm like, hey, dude, yeah, I'llcome, I'll call you later when
I'm ready to come in, so thatwas this week, so I called him
and had my car.
That was kind of a karen moveright there a little bit yeah, I
was like I'm not schedulingthis now.
I've got to talk to my wife andmake a life.
Speaker 2 (11:39):
This is a life plan here to change cars so I get
scheduled in there today.
Speaker 1 (11:44):
Right went in there cool, calm and collected.
I didn't take this guypersonally.
It's been a few weeks now.
I'm over it.
Whatever, just fix my car right.
So I drop it off, they drive meback to my, my work.
They say they'll call me.
They called me, came in,grabbed my car, signed the piece
of paper, no cost, leave.
(12:05):
Yeah, I go get food and gas atthe quick trip that's up there.
And I look and I'm like thatdoor jam the inside cause they
had to take the inside panel ofthe door off and futz with
whatever, replace the part andclip it back onto the inside of
the door.
(12:25):
Yeah, but the door looked alloff.
I'm like it looks oh dude, noway.
And another time I took my carthere they didn't put my seat
back back together when they'redone looking at it.
So I was already like checkingthings.
So yeah, here it is.
It's all out misaligned.
There's like six or sevenlittle clip things I can see
aren't pushed in, right, I'mlike idiots, let me just try to
(12:48):
do this.
And I tried, idiots, let mejust try to do this.
And I tried messing with it alittle.
It won't clip back, god damn it.
And then I look and there'sthis little piece of plastic
like cup holder modifier traything I had and it was busted
and I'm like I think they didthat too.
I wasn't really worried aboutthat, whatever, but my floor mat
is also missing.
(13:08):
These are stone Go seats.
They probably had to put theseat down or get the thing out
of the way or whatever to get itat the door, I think.
Speaker 2 (13:16):
So I call up there.
Speaker 1 (13:17):
I'm like dude, is my car floor mat there?
I'll come back there.
He's like let me check and ashe's waiting, I'm like I'll just
fucking drive there.
I'm already pissed about thisdamn door.
I'm going to just go in thereand have them fix it.
Just have them clip it in rightLike they got the little pry
bar tools and whatever.
Speaker 2 (13:35):
And also got paid top dollar.
Speaker 1 (13:37):
Well, I didn't pay them anything, right, but
presumably she put a big stampwarranty on the fucking
paperwork.
Speaker 2 (13:46):
So yeah, they get paid right to do it Fuck yeah,
they get paid from themanufacturer, the dealership or
whatever.
The manufacturer, themanufacturer, yeah, dude.
Speaker 1 (13:51):
So I'm like, yeah, you know what they should fix
this.
I mean, my car's not brand new,but it's not, it doesn't need
to have a janky door from this.
I didn't even want to do this.
So I go back there thinking theguy will just oh sorry about
that, yeah, right, dang, I pullin and I can just see this guy's
(14:14):
already like, oh shit, thelittle door opens and I pull on
the thing and I parked right infront, right in the way, because
I was like thinking to myselfthey're gonna do it, they're
gonna do it right now andthey're not gonna do anything
else, because I'm gonna park inthe way of anyone else getting
in here, because I want thisdone now.
So he comes over and I'm likedude, look at the work you
people did.
He's like, well, what's thematter?
(14:34):
What's up, what's going on?
I'm like, just look, here's thekey, go inspect it.
Like you know what they did?
Right, they put the door thingin.
Just see, it's like let's notmake any noise or nothing.
What's going on?
Like, just look at it, man,it's like I don't know, I don't.
I'm like, just look at it, man.
He's like I don't know, I don'tknow.
I'm like all right, let me showyou this side that you didn't
(14:55):
touch.
And I showed him.
I'm like you see how thatpaneling is right there, all
nice and neat and tucked in likea brand new car.
And then let's go over here.
You see how that's not, andthere's these pins and it's not
snapped in.
He's like oh, I see, I see.
(15:23):
And then there was this silence.
I'm like, so can you fix it forme then like what's what's up,
dude, you hear, and he's like,oh well, uh, yeah, I guess you
want to like leave it or bringit back, or what do you want.
I'm like, no, no, no, no itback.
Or what do you want?
I'm like, no, no, no, no, Iwant you to do this now.
Man.
He's like, well, everyone's onlunch.
Gone, get them.
Okay, you're telling me,everybody in this whole building
(15:45):
who can molest a panel of a caris on lunch.
You do it.
Then, bro, you got guys righthere, let them do it.
Oh, they're the service guy,advisors, and I'm the manager
and he goes.
Plus, how do I know it was likethat before you brought it here
(16:06):
?
I'm like, well, if it was likethat before you got it here,
you're well-trained.
Guys that you have back thereProbably would have wrote that
down when they did theinspection.
When they did the inspection,well, how do I know it wasn't in
an accident before?
And then, when my guys took itapart, they couldn't put it back
together.
Because of that.
I'm like, dude, why are youtrying to make this like I did
(16:28):
something that's crazy?
I brought make this like I didsomething that's crazy.
I brought my car here to getthis free work done for now.
Four hours, two times, and it'sstill not done.
Just fix the door.
Man.
It's like, well, I don't haveanyone here so you're gonna have
to come back or wait or what.
I'm like okay, I'm gonna wait.
He's like all right, leave thekeys here and you can go in the
(16:49):
lobby, or I can give you guys aride.
I'm like, no, you're notgetting it, dude, I'm going to
sit right here.
I'm going to sit.
You're not going to go onFacebook on your phone or dick
around on anything.
You're going to address me orhave someone else come deal with
me walking around inside ofyour service area.
Fix this area, fix this.
(17:17):
He's like I still, you know, ifit's a busted clip, we might.
So those are one use clipssometimes and part of the deal
is if they're, if they can't beput back on like on a service
warranty, we might try to, butif it can't be, we might have to
charge you for that clips.
I'm like, dude, you're notcharging me anything for nothing
.
You, I've already signed thepaperwork like dude, so didn't
(17:40):
they?
They're the reason the clipswere I.
He's like some clips.
If we break them, that's ourmistake, but some of them are
meant to be temporary use and Iwas like, well, if that's part
of the door warranty, then do it.
He's like, no, the clips won'tbe because that's not the part
that's warrantied.
Like dude, just stop, get mydoor fixed.
(18:03):
Nothing's gonna break.
Your guy's gonna be able to putit back together.
Speaker 2 (18:06):
Just do it while it's back there, can I have my floor
mat back?
Speaker 1 (18:12):
And then okay.
So then one of the other guysis like dude, I got Steve or
whatever off lunch.
He's here, he's just going topunch in back early and get this
done.
And I'm like, great, I'll justwait for Steve, that guy right
here, or whatever.
So I just sat in my car waiting.
I noticed the guy comes and hegets kind of close to me Maybe
(18:37):
he was kind of a close talkerand he looks me right in the eye
, which I can't appreciate andhe goes how can I help you?
I didn't steal your floor matand I said I don't know why they
told you I thought you stole myfloor mat.
I don't know why they told youI thought you stole my floor mat
.
I don't know why someone whoworks at a Dodge dealership
would steal a floor mat.
I just was asking if it gottaken out and not put in A used
(18:59):
floor mat.
But I really think maybe mywife took it out.
I'm not really upset about that,but look at this door man,
maybe your wife and he looks atit and he's like what I'm like,
dude, you don't see this andI'll have pictures.
It was off by a freakingquarter inch at least and you
could see it in a coupledifferent areas where, like, the
dust was like there from neverbeing wiped, you know, because
(19:21):
it was underneath this otherpiece of plastic before and now
not.
And he starts fuddling with itand he's like I gotta take it
back to my spot.
He takes it back to the spot.
I go into the break, whateverroom.
I skipped the part where he waslike stop yelling, sir, and I
was like you know what?
I'm not yelling if you want meto yell, I'll make sure everyone
(19:43):
inside the showroom knows howbad.
It is out here for service and Iwas hollering the top of my
fucking lungs at the timeechoing through this empty bays
of no workers.
It was pretty epic actually.
But then, dude, the guy in thein the break room I was waiting
in or whatever, the lounge, the,the class elite lounge, where
(20:04):
you can get a soda and a bag ofchips or whatever of popcorn and
a granola bar from them, andwatched the daily show or
whatever was on tv.
The little guy who's must belike the porter guy or like the
runner guy.
He's like hey man, what's goingon?
And I was like, uh, yeah, I wasfreaking, hollering out there.
He's like, yeah, I was like,yeah, they came to fix my door
(20:25):
and I couldn't fix it and I hadto come back.
And then they messed up thething and the guy was trying to
make it sound like I hadsomething to do with it or
popped out while I was drivingor something ridiculous.
But now he's just they'refixing it.
He's like, yeah, uh, don't feelso bad.
That happens like two or threetimes a day out there, where
(20:46):
customers are just furious withthe service, like yeah, I
wouldn't doubt it, but hopefullyeverything will get fixed and
whatever, and blah, blah, blah.
So yeah, then he just comes inand he's like your car's done
and walks back out of the likethe little break room thing and
I go and my car's there keys init and I drove off.
(21:07):
He didn't like see you later.
Speaker 2 (21:12):
Don't leave me in suspense.
What was it?
Plus or minus another floor mat?
Oh, I still.
No, I don't know.
Speaker 1 (21:20):
I don't know where the floor mat is.
I was waiting for that.
I don't know where the floormat is.
I cannot.
Speaker 2 (21:26):
I cannot say they stole it.
I don't know why I would wantmy dirty ass floor mat.
Maybe he used that for a?
Speaker 1 (21:32):
trophy dude.
Speaker 2 (21:33):
It's like no, no, it was a catch oil no, when a
serial killer kills a victim, healways takes a lock of hair.
You know, steve probably has awhole pile of floor mats in the
base.
Speaker 1 (21:47):
Oh, the other thing that this guy said, that I'm for
sure never taking my car thereagain.
He's like do you really thinkthat it's smart for you to be so
mean and angry with us?
Speaker 2 (21:56):
when we're gonna take your car.
Speaker 1 (21:58):
I'm like are you serious?
You're gonna put sat fuckingsugar in the gas.
What do you mean?
Am I see what?
Steve has a bed made of floormats fuck steve.
So I want to know.
I yelled at the guy in front ofall his employees that were
there or not there well, chrischris I.
(22:19):
There's two sides to everystory I I want to hear Steve's
story Call.
Speaker 2 (22:24):
Wild Dodge.
Yeah, I would love to hear theguy's end of it.
Speaker 1 (22:28):
He probably thinks I'm a lunatic.
Yeah, he probably does, but theway you talked about it.
No, you're not a Karen.
Speaker 2 (22:34):
I was yelling.
I had to come back.
Speaker 1 (22:36):
I want to know Steve's story.
I really want to know Steve'sstory.
Speaker 2 (22:42):
It's not Steve, but you got, he's like, steve's like
.
Oh man, he's at home right nowtelling his bros on his podcast
he's like oh man, so I'm tryingto enjoy my lunch.
I'm just in the bathroomjerking off onto this dude's
floor man I stole get out ofhere.
Speaker 1 (22:59):
It's disgusting.
Speaker 2 (23:00):
The fucking guy shows up demanding that I fix his
door that I fucked up.
He doesn't want to pay.
Speaker 1 (23:08):
It's disgusting so that was the thing I was so
frustrated, because there wasnothing.
I and I kind of knew it toothere was nothing the guy could
do for me.
Speaker 2 (23:16):
Well, we'll see these people at these dealerships.
They they're so fucking dumbthey don't even get it, and so I
took my car in for its firstoil change, cut the music.
I took my car in for its firstoil change and I took it to the
same place I've been taking likethe last three cars of mine.
(23:38):
It's not like I just tried somerandom ass place while I was
driving.
It's I don't know them in there, but like they recognize me
when I pull in and shit likethat.
You know they always do a greatjob.
Uh, this is my first time inthere with the new truck.
They, they do my oil change.
They don't listen to myinstructions to start.
Yeah, they do my oil change.
(23:59):
They don't listen to myinstructions to start.
Yeah, they do my oil change.
They come up and they have mestart my car to check the oil
pressure.
Okay, they start it up.
It says oil capacity over fullstop engine have serviced
(24:23):
immediately.
Jeez, and I'm like, oh shit.
And he looks at it and he says,oh shit.
So he's like I don't know whatto do right now.
And I go well, how over full isit?
And he goes I have no idea.
And I'm like well, check on adipstick.
And he goes I have no idea.
(24:44):
And I'm like, well, check on adipstick.
And he goes the new rams do nothave engine dipsticks anymore.
He said they're sealed engines.
Your dipstick is the gaugethat's telling you that it's
over full and I go you have gotto be shitting me.
He goes.
(25:04):
I don't know what to do.
Our computer says it takesseven and a half quarts.
He goes.
I don't know, maybe we'll we'llput, we'll drain it and we'll
put five quarts in and see whatit does.
That's quite a hike of seven anda half to five well, because
one engine takes 5.2 quarts andone takes 7.5 and he's like
(25:28):
maybe our system has it wrongand maybe your engine takes the
5.2.
Pull up.
My owner's manual voila 7.5quarts, so they go.
Well, we're just gonna do itover.
So they go down, drain my oil,fill my oil back up.
He puts seven quarts in becausethat makes sense and it still
(25:49):
says it's too full.
And then we're sitting theretalking about it and he's like,
he's like I don't know what todo.
And then the light reset andturned off.
It took about five minutes anduh, it was telling me that it
was.
It was uh good, and he goes.
(26:09):
I'll tell you what man he'slike.
Come back in the next coupledays.
If it comes back on orsomething anything weird happens
, just come right back here.
It's like a week and a half ago, yeah, so I'm driving yesterday
and the light turns on that myoil is too full that's not good
(26:30):
so apparently my car has theability to make its own oil or
what.
There's a problem with my truck?
Those are the only two options,right?
Speaker 1 (26:47):
yeah, it could be a sensor that's on that screw that
he put in wrong when he drainedthe oil so I?
I change my oil every time Ihave to get admissions tests.
Is that bad?
Speaker 2 (26:58):
no, that's standard.
Um, that's every two years.
Speaker 1 (27:02):
Yeah, yeah, that's no so you're fuck with me so I
call the dealer and I go.
Speaker 2 (27:08):
Here's the situation.
I had my first oil change.
It told us that the engine wastoo full of oil.
They drained it, they addedeven less oil.
They added even less oil.
I said and it's been a week anda half it's got to have a
secondary drain or something.
(27:30):
And now the light's on that it'sover full on oil.
I said so I think I need tobring it in.
And the service people tell me,the service manager tells me,
take it back to the oil changeplace and have them change your
oil again.
And I go.
(27:51):
Why would I do that?
I said you don't think thatthis could possibly be a problem
with the sensor?
And they said well, we got torule everything out before you
get here.
Why don't you having your oilchanged again?
Speaker 1 (28:05):
why didn't I offer to do it himself?
Speaker 2 (28:07):
I said my oil's already been changed twice.
I said why is this theirresponsibility?
I said you don't think thiscould be a sensor?
And he goes well, it could bein the oil fill sensor.
He goes, that would actuallykind of make sense.
And I said this is a warrantyitem, correct?
And he's like, well, yeah, ifthe truck's new, of course it's
(28:30):
covered.
And I said, well, I'd like tobring it back to you.
And then he goes before youtake it back to them to have
them change the oil again.
And this is the kind of shitevery fucking time you go to the
dealer you got to deal with.
It's the worst and then I go inthere and, uh, I always demand a
(28:52):
loaner car and they always tellme they can't do it and I
always leave there in a loanercar yeah, it's different when
you're in a car that's new.
My car's a decade old itdoesn't matter oh yeah, it does
it doesn't matter, dude, theyhave cars to loan out, they will
loan them to you.
Speaker 1 (29:09):
Yeah, the regular service place I take my cars to
does that for sure on everything, even if it's just the oil
change, tire rotation.
Drop it off in the morning,take the loan or bring it back
at lunch and it's done.
Yeah, there's, but thedealership doesn't realize that
me, I have this fancy-lookingminivan that's got a little
(29:30):
oomph to it.
Speaker 2 (29:31):
It's got rims dude.
Speaker 1 (29:33):
I'm eventually not going to need or want this
minivan and I'm going to need orwant a Dodge Charger.
And there's no fucking way inhell that I'm going to need or
want a Dodge Charger.
And there's no fucking way inhell that I'm going to buy it
from them.
No, I'm not going to buy a carfrom a place that I can't even
trust them to put some clips inor snap my car.
He's like the guy's like yeah,it's definitely a quality issue.
(29:54):
I'm like aren't you the managerof these people?
Why are you telling me it's aquality issue?
Of course it's a quality issue.
Why are you telling me it's aquality issue?
Of course it's a quality issue.
You're just telling me I shouldbe yelling at you about the
quality.
You let out your freaking plays, man.
Speaker 2 (30:07):
They're all the same, they're all terrible.
Every time you go in there it'sa whole new group of people.
Speaker 1 (30:13):
That's true too, it's never the same people.
My cousin's running Because ofthe same shit.
My cousin's running high levelin the car maintenance service
dealer networks and he's on youknow supervisor levels of shit
sitting behind a desk.
Right, he moves around, theyall move around.
They just scrape each other outfrom each other's jobs
(30:34):
constantly.
It's pathetic.
That's why I always missed likeno dipstick dude, you can't
even check your own oil.
Nope, this is a crock man.
So, was I a Karen?
I would say no.
Would you buy a car from thosepeople?
If they give me, you don't havea choice great deal.
Speaker 2 (30:58):
I would buy the car, but there's no way I would get
it but you know, that's thething there's no other Dodge
dealer, get it.
Speaker 1 (31:03):
But you know, that's the thing.
There's no other Dodge dealerwithin 60 miles of me, or
whatever, 50 miles of me,Anywhere you take it it's the
same shit.
Yeah, it's wild dude, andthat's the thing I'll probably
end up with.
The same guy at a differentplace.
The manager from where they'renot.
Speaker 2 (31:16):
You know, the fucked up thing is you get rid of this.
You buy your nice new fordf-150 deal with the same people
at four you go to ford and it'sgonna be that same managers like
I remember this guy from thedodge place, yeah this is a guy
who's all anal retentive abouthis door trim dude it's.
I'll show you pictures.
Speaker 1 (31:32):
It was bad, there's no way.
Yeah, you can't fix it yourselfit would have rattled and
shaked forever.
Shit would have got caught inthere.
It would be bad ch bad, Chris.
I'm on your side.
I'm on your side.
Speaker 2 (31:44):
Yeah, you were definitely a Karen, but
rightfully so.
Speaker 1 (31:47):
That's this week's Top Shelf Story where I ruined
my lunch.
Getting all angry at an autorepair guy Ruined your lunch.
Please continue to listen.
Please subscribe, hit the bell,tell some of your friends.
We really want our stories tobe told to more people.
(32:09):
Thank you so much, beautiful.
We'll be right back.
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