The Art of the Pivot

When the oven goes cold, the supplier flakes, or the universe just decides it's a "plot twist" kind of day, restaurant folks know it's time to pivot. In this episode, we're talking about the power of (and necessity of) adapting on the fly in the hospitality world, from last-minute menu changes to major weather changes. We share stories of those times when smooth service meant thinking fast. Plus, we are one host down today - she had to make her own pivot thanks to the ever-changing demands of the business.