Triple Win Property Management

We live in a culture of convenience. When people can get lunch delivered in an hour, your groceries delivered this afternoon, and almost anything you could possibly want delivered within two days, they start to expect the same level of service everywhere. On this episode of the podcast, Dana Dunford, CEO of Hemlane, explains how residents are coming to expect more and more from their property managers, and how you can evolve your c...

Do you approach property management with an investor mindset? In this episode, Andrew Smallwood is joined by RentSmart CEO Justin Anderson to discuss what an investor mindset means, and how it can help you create a Triple Win with investors and residents. Justin lends his expertise in single- and multi-family rentals and leans on his experience as an investor and property manager. Listen now to learn about his unique approach to re...

Are you just managing properties, or are you managing assets? The difference might be bigger than you think. In this episode, Andrew Smallwood is joined by industry consultant Deb Newell to tackle the complex differences between asset management and property management. Deb shares her expertise on shifting from reactive to proactive approaches, adjusting management agreements, and aligning teams to create scalable processes that be...

You'd be surprised by how many companies inefficiently employ tech. 

Kelli Segretto, property management veteran and founder of K Segretto Consulting, has helped many PMCs optimize their tech stacks. She joins Andrew Smallwood to cover the intricacies of a well-managed and optimized tech stack. Don't miss her secrets to finding the tech stack sweet spot. 

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JWB Real Estate has used long-term leases to minimize vacancy for its investors. Melissa Gillispie joins the show to speak on the strategy behind it, why it’s worked for them, and how property managers can approach a shift toward longer lease terms. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at ...

Arvand Sabetian and Nick Bokaie, founders of Ziprent, have leveraged the virtual showing process among other automations to create a property management company built on efficiency. 

They join Andrew to discuss how Ziprent came about, their philosophies on innovating in the PM space, and how they’ve used automations to reduce vacancy, ultimately creating a better service for their clients. 

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Scaling a company is a lot harder than just getting new business. Tony Cook knows. He was instrumental in Bay Management Group’s rise to over 6,000 doors. 

Cook joins Andrew Smallwood to talk about his story, his time at Bay, how they won new business, how they developed standing in new markets, and how they managed their rapid growth. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.second...

What is the most common mistake made in property management today? 

That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share what they each believe to be the most common mistake in property management. Are you currently making one of these?

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Few things have changed the property management industry more in the last five years than a growing proptech industry, but that industry continues to go through changes of its own. 

Nate Smoyer, host of the Tech Nest Podcast, joins Andrew Smallwood to cover the state of the proptech industry, where things could be headed, and how it’s all likely to affect you as a property manager. 

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What is the best advice you have ever received as a property manager?

That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share the most valuable advice they ever received in their 100+ combined years of property management experience 

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Mark Kreditor has forgotten more about the property management industry than most will ever know. He’s been active in the industry since the 90s, and over that time has developed some highly functional processes that have elevated the quality of his service. 

Kreditor joins Andrew Smallwood to talk about his experience in the industry and some of the simplest ways that modern property management companies can elevate their servic...

Organic marketing is a powerful tool, but a difficult one to wield and be effective with. Building community through hosted events and an online presence is a great way to reach prospective investors that you may one day manage properties for.

Pablo Gonzalez has lots of experience doing exactly this, and he joins the show to break down how your company can leverage these disciplines as well. Listen as Andrew and Pablo covers rea...

From innovative fee structures to organic marketing tactics, Peter Lohmann has made a habit out of innovation and outside the box thinking as the CEO of RL Property Management. 

Lohmann joins Andrew Smallwood to dish on the advantages and disadvantages of different PMC structures, how you can leverage organic channels to reach real estate investors, and his newest venture, Crane. 

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What are your current growth strategies? How are you adding doors, ensuring that the doors you add are good fits, and driving client retention? 

Maranda Hunnicutt of Foothills Property Management joins the show to discuss her strategies for adding doors and acquiring new clients. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on th...

Should you be automating more tasks as a business? 

Using tech to automate processes in your PMC is not just a question of how, but also how much. Wolfgang Croskey is an expert on the topics of tech, AI, and automation, and he joins host Andrew Smallwood to break down the how, the why, and the when of tech automation in property management. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://w...

There may not be a more important process in your business than the hiring process. Getting the right people in the right seats is obviously critical, and it's a process that's hard to get right early on. 

This week’s episode, recorded live at NARPM Broker/Owner, features Matthew Whitaker, founder of Evernest, and Shim Markette, Chief People Officer at Second Nature. Both have years upon years of experience getting the right peop...