Visualizing MSP Workflows with Kanban Power (EP 884)

Visual thinkers, this one's for you! On this episode, Wim Kerkhoff walks us through the evolution of project management in the MSP world—starting with sticky notes and ending with an intuitive, web-based Kanban board purpose-built for real IT teams. We talk about integration headaches, boosting technician engagement, and why color-coding and swim lanes can transform how you manage work. You’ll hear success stories, tackle myths about automation and AI, and learn why “making work visible” is more than just a catchy book title—it’s a growth strategy for your business.

Why listen:

• Find out why visual thinking beats dashboards
• Actionable MSP management hacks
• Insights into team morale, burnout, and workflow
• Secrets of Top Left’s tight PSA integration
• Learn from real MSP transformation stories
• How to create daily huddles that boost flow
• Move your MSP beyond metrics and into action

Guest: 

Wim Kerkhoff is the founder and visionary behind Top Left, a Kanban-driven service and project management tool designed for managed service providers. With deep roots in the MSP world and a passion for visual workflows, Wim helps teams tackle chaos and get things done.

• Website: https://topleft.team
• LinkedIn: https://www.linkedin.com/in/wimkerkhoff/

Companies, Products & Books Mentioned:

• IT Nation Connect: https://www.connectwise.com/theitnation/connect
• JIRA: https://www.atlassian.com/software/jira
• Monday: https://monday.com
• Trello: https://trello.com
• Making Work Visual (book): https://amzn.to/4mavWPJ
• The Phoenix Project (book): https://amzn.to/4o3lhIe

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• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
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MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
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