Episode Transcript
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Speaker 1 (00:05):
This is Veterinary
Voices and I'm Julie South.
Veterinary Voices is all aboutshowcasing veterinary clinic
employers of choice, thoseclinics that are great to work
at.
Veterinary Voices is brought toyou by VetClinicJobscom.
The job board, direct hiringreimagined no agency.
(00:26):
To find out more about theclinics we profile, visit
vetclinicjobscom.
If you're a veterinaryprofessional who's qualified to
work in New Zealand and you'relooking to make your next career
move, then stay tuned, becauseVets on Carlton in Whanganui
(00:50):
could be just the job you'vebeen waiting for.
But don't just take my word forthis and don't just take Tom
Dinwiddie's word either.
He's the Vets on Carlton'smanaging director that we
chatted with last week.
After all, mds have to say thattheir place is a great place to
work at right.
It's a bit like the old Toyotaad from years ago.
(01:13):
Of course he has to say thatWhanganui Vet Services and Vets
on Carlton has been identifiedby Vet Clinic Jobs job board as
being an employer of choice, notbecause we say so, not because
Tom says so, but because histeam also say so as well.
(01:36):
I talk about what an employer ofchoice is later, but this week
we're catching up with the headof the reception team, diana.
If you haven't listened to thechat I had with Tom the MD yet
last week.
Then go back and listen toepisode 220.
(01:57):
The links are in the show notesfor you.
Now let's catch up and join thechat that I had with Diana.
Speaker 2 (02:03):
Let's catch up and
join the chat that I had with
Diana.
My name is Diana Coffey and Ihave worked at Whanganui Vet
Services for nearly 16 years andI am the reception manager.
I am also a qualified vet nurse, which is how I initially got
my job after doing my traininghere with Whanganui Vets when
(02:26):
they ran the vet nursingqualification upstairs 16 years
Kind of tells me that you likeyour job.
I love my job.
Why I love my job?
Why I love the people.
I really enjoy helping peopleand helping our customers.
I really enjoy helping peopleand helping our customers and
I've got, or I've developed, youknow, rapport with them to
(02:49):
where I, when they walk in thedoor, I call them by their first
name and we're friends.
We don't, you know, we're notfriends outside of work, but we
have regular chats about allsorts of things Life in general
as well as whatever it is thatthey need help with, whether it
be a product or a service or avet to come out and, you know,
(03:11):
pregnancy test or whatever,whatever it is that they need
and I enjoy that part of beingable to help people or being
able to help solve people'sissues.
And then there's the wholeother side of potentially
educating people just over thecounter.
They're not too sure how oftento deworm the puppy, for example
(03:31):
, things like that.
Speaker 1 (03:33):
How would you
describe your clients?
What's your client base looklike?
Speaker 2 (03:37):
Varied.
We have a very wide range ofclients, from very young to
clients that have been with thebusiness as long as the business
has been around, and from allwalks of life.
We've got people that live intown and probably have never
been on a farm in their life,right through to generations of
(04:00):
farming families.
Speaker 1 (04:01):
I'm not sure whether
you can answer this, but as a
vet nurse, are you stillpracticing as a vet?
Speaker 2 (04:07):
nurse.
No, I don't really have thetime to be honest because, as
reception manager, which I'vebeen in that role for eight,
nearly nine, years now.
That's enough of a job to behonest.
Speaker 1 (04:19):
I can imagine.
Okay, I don't know whetheryou'd be able to answer this
question, but, looking back andthis will be a hard one could
you tell me about the mostsatisfying case you've worked on
personally, or perhaps yourteam has worked on recently?
Speaker 2 (04:41):
Gosh, it's a hard one
because there's so many
satisfying cases and they can bejust the C-section on a dog
that goes particularly well,even though the dog presented,
you know, and she had a, she'dalmost been, she'd almost gone
septic because it had been lefttoo long in between the first
(05:03):
puppy being born or not born atall.
And then you've seen thosepuppies and that mum go home
after a C-section.
That's really, that's reallyrewarding.
And also, I guess I thinkprobably the most rewarding case
I've seen would be the casewhere we had a cat brought in
(05:25):
with like third degree burns andour vet did multiple, multiple
skin grafts and that cat endedup going on to have a wonderful
full life but basically had mostof its of the skin burned off
its leg completely.
And it was months and monthsand months of multiple visits
(05:50):
but in the end that animal wenton to have a really decent, good
life.
Speaker 1 (05:55):
If you had to
describe your team in just three
words, what three words wouldyou choose?
Speaker 2 (06:06):
The first one would
be fabulous because they are.
They are fabulous people, everysingle one of them.
They all bring their owndifferent strengths and skills,
which makes it very varied, andexactly what a big busy practice
like this needs, becauseeverybody, if somebody hasn't
quite got the answer, the nextperson will have an idea of
(06:28):
where to find it, or actuallyhave the answer of their
experience or whatever.
So that's dedicated, dedicated,so dedicated.
They go above and beyond oftenjust because that's what the job
requires.
Sometimes, I think,professional.
(06:50):
They absolutely all involvethemselves in being up to date
with the latest procedures andregulations and things like that
, and so, yeah, I think theywill be my words.
Speaker 1 (07:04):
Fabulous,
professional and dedicated.
You are not Whanganui born andbred, are you?
No, you're an import, and I usethat in air quotes.
Yes, I'm an import.
Speaker 2 (07:15):
Yes, I am Okay.
Speaker 1 (07:17):
Talk to me about
Whanganui as a place to live,
when you have chosen to livethere.
Speaker 2 (07:24):
Well, I will say I
only moved to Whanganui because
while I'd been living overseas,in Japan with my family for 10
years, my mother had moved here,and so when myself and my
daughters moved back from Japan,that's how we landed in
Whanganui so for family.
But we got here and we settled,and my children were still at
(07:45):
school age then.
So we got them settled intoreally good schools, one of
which is a smaller countryschool out in Westmere, and the
values that a small countryschool had.
I really liked those and sothen we stayed because Whanganui
(08:06):
has a lot of great things to do.
It's always very busy Whanganui.
There's always loads offestivals and particularly
through the Christmas, newYear's period they have loads
and loads of exciting differentthings for people to do.
There's also great places forpeople to visit when you've got
(08:26):
a family.
We've got Virginia Lake and theAvery, which is still running
at this point in time.
You're not far from the beaches.
There's good fishing down hereif you're into fishing.
There's also a really a reallybig community of horse people,
so there's often horse shows,like not trekking but distance
(08:48):
riding.
So if you're horsey, that'sreally good, which I am.
There's also lots ofopportunity for fitness, because
we've got a lot of reallydecent boardwalks and that
around the place and everybody,or lots of people, do walking or
running around the bridges andthey actually hold like a it's
(09:12):
like a mini marathon, they callit round the bridges each year.
It's, you know, quite highlycompetitive and you have lots of
people turn out and they'lldifferent groups, they'll dress
up as funny characters and dothe walk the bridges.
I think there's a really strongsense of community within
Whanganui, I don't think.
(09:35):
I think, no matter what youwere interested in, you could
find pretty much find it inWhanganui, and if not here then
not too far away.
Speaker 1 (09:45):
I have on Boxing Day
a number of times now, and every
time we do it it's like oh, weforgot, trying to get through
Wanganui on the the boxing dayraces, the cemetery motorcycle,
yeah, it's like just crawling.
Speaker 2 (10:04):
Unless you're a
spectator, then it's wonderful.
I've been a couple of times.
Speaker 1 (10:08):
It's a very good day
out and we leave early and we
still catch it in.
What do you do when you're notat work?
You've talked about all thesethings that Whanganui has to
offer.
How about you?
Speaker 2 (10:21):
Well, I don't
actually live in Whanganui as
such now.
I live 30 minutes away in awonderful little rural town
called Waverley.
I'm currently in between.
Most weekends are spentrenovating, to be honest.
So that's, yeah, more apersonal thing and spending time
with my children, who are bothgrowing up and they live in
(10:43):
Whanganui.
Speaker 1 (10:43):
Waverley is.
There came a hot Friday, Isthat Waverley?
Speaker 2 (10:47):
Absolutely.
Yep, they shot that at thelocal race course.
Yes, you're quite right.
And the home of Kiwi, who whowon the Melbourne Cup, and
they've recently just actuallyput a statue.
It was probably about 12 monthsago now, but there's actually a
statue of Kiwi in Waverley now.
Speaker 1 (11:02):
You said you've got
to commute for 30 minutes.
That's a long way in Whanganui,correct?
Speaker 2 (11:08):
No, not really
actually, because the drive is a
really good drive.
Minus, I will say we've gotroadworks through there at the
moment that they've taken fourmonths to complete and they
haven't quite got there yet.
So fingers crossed for that.
But when they're not there,it's actually a really pleasant
drive and the 30 minutes goesreally quickly.
(11:29):
It's actually a nice way ofstarting your day and ending it,
just kind of debrief, or.
Speaker 1 (11:34):
I absolutely agree
with that.
Yeah, yeah, what I meant bythat is that I imagine there
would be very few people thatwould actually commute 30
minutes to go to work in a smallcity Like 30 minutes in
Auckland, for example.
A small city Like 30 minutes inAuckland for example, will get
(11:56):
you five minutes down the road,30 minutes in Hamilton at peak
time, which is where I am rightnow that's you know you might
not move anywhere, but I wouldimagine that you don't have
traffic jams in.
Speaker 2 (12:09):
Whanganui.
No.
So Waverley's 44 kilometresfrom Whanganui and I can do that
in 30-35 minutes.
Speaker 1 (12:18):
What sort of person
do you think would fit best into
the team?
Speaker 2 (12:23):
Well, there's quite a
few of us here and we've all
got our own differentpersonalities.
So I think somebody that hassame values ie you know, just
normal core values there is arespectful, dedicated to the
profession type of person youknow, somebody with a sense of
humor is always nice and I, yeah, I'd say just you know somebody
(12:46):
with the same sort of corevalues, that, yeah, the respect,
normal, normal sort of familyvalues Is there anything that
you would especially like apotential employee?
Speaker 1 (12:59):
I mean, right now
you're looking for a companion
animal veterinarian for vets onCarlton, but this, what we're
chatting about here, can equallyapply to somebody who might be
considering support or a vetnurse.
Is there anything you wouldespecially like a potential
employee to know that I haven'tasked you?
Speaker 2 (13:21):
Just that you know
we've got a wonderful team here,
very supportive, and everybodyis on the same level here.
So it doesn't matter whetheryou're a vet or a support team
member or a vet nurse Everybodyis valued the same and I feel
(13:41):
that I certainly know myself andothers have when you've needed
to feel supported because thingsgo wrong in people's lives.
That WVS is very supportive andvery we're just regular people.
We're just regular peopletrying to do the best job that
(14:03):
we can for our clients and theiranimals, and so if you're
passionate and dedicated andyou'd like to be part of a
really fun team, then yeah,please come along and apply.
Speaker 1 (14:21):
So what does it take
to be an employer of choice?
According to the Job Board, vetClinic Jobs, one criteria is
that a clinic has to haveemployee reviews, depending on
the size of the clinic.
Smaller clinics need to have atleast two four-star employee
reviews.
(14:41):
Larger clinics at least fivefour-star reviews.
Vets on Carlton and its sisterclinic, whanganui Vet Services,
currently has six reviews withan average of 4.8 stars out of
five.
In anyone's books that's prettyimpressive.
There's other criteria that anemployer of choice clinic needs
(15:05):
to have, for example, liketaking continued professional
development seriously Coming upin future episodes.
I catch up with a few more ofthe team who share how they've
grown and developed withWanganui Vet Services'
commitment to helping thembecome the best veterinary
(15:26):
professional they can be throughCPD.
To be a vet clinic jobsemployer of choice clinics also
need to have a commitment tobeing part of their local
communities.
Why, great question, why?
Because the type of humans whodedicate their lives to caring
for animals usually have aninnate need to work for a higher
(15:50):
purpose.
Yes, they go to work for themoney, but for veterinary
professionals, it's also morethan just the dollars.
Community involvement and givingback is one way employees'
altruistic needs are met bytheir employers and again, as
you'll hear in upcoming episodes, with other team members from
(16:11):
the Vets on Carlton Clinic andits sister clinic, whanganui Vet
Services.
Community involvement is a realthing.
So if you're a veterinaryprofessional and you are
seriously thinking about makinga next move, you owe it to
yourself to check out Vets onCarlton Links in the show notes.
If you're listening to thisepisode and you've been
(16:34):
advertising for ages to findstaff and you are still looking,
then let's chat, becauseadvertising on vetclinicjobscom
will get you the results thatyou are looking for.
We have clinics that keeprelisting their new vacancies
with us because their jobadverts result in job offers,
(16:57):
which is the object of the jobadvertising game right, having
great people apply who are theright fit at your clinic.
Thanks for listening.
Remember to check outvetclinicjobscom slash vets on
Carlton vets hyphen on hyphen,carlton For more info, and tune
back in again next week when Icatch up with the head
(17:20):
veterinarian and Massey grad, drDave Rankin.
Until then, this is Julie Southsigning off and inviting you to
go out there and be the mostfantabulous version of you you
can be, because you work with ateam of great people who lift
you up and want to see you shinebright.
Ka kite anō, thank you.