In this exciting episode, Cody sits down with Rick Ueno, the legendary General Manager of W South Beach, to talk all things hospitality, leadership, and the upcoming Independent Hotel Show Miami happening September 17–18 at the Miami Beach Convention Center.
🎧 Listen in as Rick shares:
- His incredible 39-year journey from dishwasher at The Westin Seattle to GM of one of Miami’s most iconic hotels
- Why he believes the Independent Hotel Show is a must-attend event for anyone serious about boutique and independent hospitality
- What it means to serve on the IHS Advisory Board and shape the future of the industry
- Why cultivating a culture of service, style, and sincerity is what sets truly great hotels apart
🏨 About Rick Ueno
Rick is the definition of a hospitality veteran. He:
- Got his start as a dishwasher
- Spent 30 years with Westin Hotels & Resorts
- Now leads the iconic W South Beach as GM
- Is a passionate advocate for hotel teams, guest experience, and the evolving world of independent hospitality
🎟 Why You Should Attend Independent Hotel Show Miami
Rick and Cody dive deep into:
- What makes IHS Miami so special: energy, connections, education
- The value of networking with like-minded hoteliers, designers, and vendors
- Why independent hoteliers need to show up, speak up, and stand out
🗓️ Register Now: Independent Hotel Show Miami – Sept 17–18
🎁 (Special listener discount code announced during the episode!)
Key Takeaways:
✅ Every hospitality leader has a story—Rick’s is one of perseverance, passion, and purpose
✅ Events like IHS Miami are critical for learning, connecting, and growing
✅ No matter where you start in hospitality, the sky is the limit 🌟
Links & Resources:
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