Have you ever made a mistake at work or negatively impacted others at your company? It’s possible to turn these challenging situations into inflection points of opportunity to build back trust, strengthen corporate culture, and in some cases, keep your company out of the courtroom. For practical ideas on how to turn these challenges into opportunities, we've called in Ray Hennessy, Chief Executive Officer of Vocatus.
Highlights
[3:08] Why corporate America is bad at apologizing and how apologies can be beneficial
[5:10] The art of effective, appropriate apologies and the accountability that has to come with it
[11:27] Having a framework for personal accountability
[15:29] Bad apologies
[18:49] Creating a culture of apology and accountability
[23:25] Responding to exterior cancel culture attacks on employees and fostering apology
[28:20] Mediating conflict with a dialog where nobody needs to apologize
[32:27] Apologies related to C-suite bad behavior
[37:11] Aligning external messaging with an internal culture of accountability
[40:00] Cultures that support vulnerability
Guest Bio
Ray Hennessey, CEO, Vocatus
Ray Hennessey is the Chief Executive Officer and Executive Partner of Vocatus, a consulting firm for corporate and executive visibility. Ray has counseled and advised Fortune 500 and Inc. 5000 CEOs in messaging, marketing, and executive visibility. He was a financial news commentator on CNBC and CBS News and helped launch the Fox Business Network. Ray's book, “Beyond Sorry, How to Own Up, Make Good and Move Forward After a Crisis” was released in early 2024.
Links
https://www.linkedin.com/in/ray-hennessey-0605112/
https://www.hrmorning.com/articles/high-performing-teams/
https://www.hrmorning.com/conflict-in-the-workplace-2/
https://www.hrmorning.com/articles/better-workplace-communication/
Beyond Sorry: How to Own Up, Make Good, and Move Forward After a Crisis
Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713
We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at podcast@hrmorning.com.
If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support.
Thank you for listening. Remember to subscribe and follow us so you never miss an episode!
Voices of HR is brought to you by HRMorning.com.
Popular Podcasts
Fudd Around And Find Out
UConn basketball star Azzi Fudd brings her championship swag to iHeart Women’s Sports with Fudd Around and Find Out, a weekly podcast that takes fans along for the ride as Azzi spends her final year of college trying to reclaim the National Championship and prepare to be a first round WNBA draft pick. Ever wonder what it’s like to be a world-class athlete in the public spotlight while still managing schoolwork, friendships and family time? It’s time to Fudd Around and Find Out!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!