The Truth About eNPS and Employee Engagement With Lattice’s Colby Nesbitt (#49)

Many assumptions about what works, and what doesn't, in HR no longer hold true. So where do you turn? Data. HR analytics and other forms of data can help you make smarter hires, drive employee engagement and make better strategic decisions that will move your organization forward. To help you make sense of key people metrics, we've called in Colby Nesbitt, the head of people analytics at Lattice.

Highlights

[5:09] Key questions in HR that data can help answer

[6:59] Employee engagement and eNPS

[15:57] The difference between eNPS and engagement survey data

[18:37] Using data strategically for DEI

[22:43] Leveraging data for strategic HR initiatives

[24:16] Getting started with HR analytics for small to medium-sized businesses

[28:09] Addressing sources of friction in the workplace

[38:54] Interpreting and comparing/benchmarking engagement data

[42:41] Maturity in HR analytics

[43:41] AI and the future of people analytics

Guest Bio

Colby Nesbitt, Head of People Analytics, Lattice

Colby Nesbitt leads the People Analytics team at Lattice, an HR software company that helps companies drive high performance and engagement. For over a decade, she has used analytics to help organizations hire, assess, develop, and retain their most valuable talent. Before joining Lattice, she worked at Twitter and consulted for organizations across the federal government and military. Colby has a PhD in industrial organizational psychology and has published research on leadership, engagement, and the changing nature of work.

Links

https://www.linkedin.com/in/colby-kennedy-nesbitt-phd-0824b979/

https://lattice.com/

https://lattice.com/blog/survey-templates-to-help-you-go-deeper-into-your-employee-experience

https://lattice.com/university

https://lattice.com/community/rfh

https://tinyurl.com/26th5r5v (“The Ultimate Question 2.0” by Fred Reichheld)

https://experience.dropbox.com/resources/a-guide-to-managing-remote-teams

https://www.hubspot.com/diversity/report

https://www.comparably.com/

https://www.hrmorning.com/articles/hr-data-dilemma/

https://www.hrmorning.com/articles/start-tracking-your-enps/

Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713

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