August 31, 2023 • 15 mins
We have more magical birthday shenanigans today on the podcast, and we hope you enjoy!!
On today's episode of the Wake Up & Be Wealthy show, Nellie talks about adding the magic of Disney into your business and what that means for you and your business.
She touches on:
- The importance of the customer experience
- The importance of getting good feedback to know what's working and what is not working
- How to make your clients feel seen and supported
- The importance of accountability and validation
If you'd like to work with Nellie one-on-one with customized support for you and your business, apply here!!
https://keap.app/contact-us/6765279463762925
We hope you've enjoyed this episode, because you totally deserve it. We are hear cheering you on and hope to have you back tomorrow for another fresh and juicy episode! Don't forget to subscribe, follow and leave a five-star review wherever you are listening. Make it a great day!!
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Unknown (00:08):
Good morning mama. It is time to wake up and be
wealthy. It is time for you tobecome rich a week it is time
for more ease, flow and fun foryou. It is time to build a life
and business, you are madly inlove with it, it's time to
unlock the wealth codes neededto build your business with your
(00:32):
dedicated host, me, NellieCorriveau Nellie Corriveau. I am
the CEO and founder of thewealthy mama movement. And I
want to officially welcome youto the wake up and be wealthy
show. I am the master at salesand social media with over 17
years of experience, buildingbrands in multiple industries,
(00:54):
resulting in millions of dollarsnight as mentored countless
women from starting theirbusinesses all the way up to
multi millionaires. I am here tobe your go to mama to help you
build an iconic brand that youare proud of, to create a
massive passion and impact inthe world. Without further ado,
(01:15):
let's unlock today's episodeenjoy.
Maybe you've been to DisneyWorld, if not, it is totally
okay, because I'm gonna, I'mgonna guess you know about the
billion dollar brand of Disney,which also owns so many other
(01:37):
sub brands under their umbrella.
But I think this is reallyhelpful for today's discussion
on making more money. Becausethey have mastered the customer
experience. A lot of people Iwork with are coaches and
consultants and course creators.
(01:59):
So they most likely identifycustomers as clients. But
students, clients, customers,they're all the same in regards
to they are humans that arechoosing to do business with
you. And they really do desireand experience, right. And so
really maximizing the Disneyway, the Disney Magic and
(02:24):
infusing it in your business isone of the most life changing
things that you can do. Right,they created a category of one,
they are not an amusement park,they are truly a category of one
of people saving up for a year,if not multiple years for the
(02:46):
most magical memories for theirfamily. And even when you get
into the park, they are themasters of upgrades right. And
they own it. And they don'tapologize for it because they
know the energetic exchange ofthe remarkable experience speaks
for itself, right? Think ofother brands like Tiffany
(03:09):
jewelry, or even target or anyof your other favorite brands.
They are a business and they arehere to make money. Of course,
they absolutely want whomeverthat is buying from them to have
a great experience. But theythey are a nonprofit, right. And
even a nonprofit coming fromsomebody that built one for 10
(03:31):
years, still is wanting to makemoney, the goal is just to give
it all away, right. And so whenwe prioritize making more money
as a top priority, and also theclient experience, because it is
absolutely the BFF to makingmore money because buyers are
(03:53):
buyers. And so when you areimproving your client, customer
experience, student andexperience, you know, you know
what I'm trying to say here,right? So you can change out the
word. But when you're reallyfocused on improving that
experience, there's always roomto improve. I'm I'm improving
(04:14):
myself, right? Because I havedifferent energy capacity, I
have different clients, right?
Like, I always want them to feellike VIPs feel so well taken
care of. And the longer you'rein this, the more you really
start to get a recipe for yourpeople. And that is one of the
most important things. And soDisney really has created this
(04:36):
magical experience that peopleare literally throwing money at
them and they're excited aboutit. And so I really want you to
take a step back and think aboutthe offer that we talked about
yesterday, and how can we reallyshows up and improve that client
experience. You can think ofthings like the onboarding
(04:57):
process is the communicationthere, their needs, their wants,
their desires? And how can youhelp them really get there with
more ease flow and fun, right?
Because buyers are buyers, andthey'll always want to spend
more with you. And also, whenthey have a great experience,
(05:18):
one, they want to refer you. Andalso they want to stay with you.
That is something I am soincredibly proud of that. Even
before going all in with VIPclients, they have always been a
priority of mine. And they staywith me for very, very long. And
I really do believe it's becauseit is so personalized. I know
(05:40):
them, I follow them on social,I'm in their business, I'm
giving them direct feedback. Andit's always constantly
improving. And we're growingtogether. Like since day one.
It's always been I'm here to dobetter, right? Like, I always
want to be improving and doingit in a way that doesn't feel
shaming either, like, there'snothing wrong with wanting to
(06:03):
improve. And it's only going tohelp everything feel better and
help you make more and help themget results. Right. So it's an
absolutely powerful thing. Andso we really want to take a step
back, like do you send happymail to clients? Do you shout
them out? What does thatonboarding process look like?
What does that off boardingprocess look like? What does the
(06:26):
check ins look like? If thatmakes sense for the offer that
you're focusing on? is are thereany systems that you need in
place on the back end or thefront end, right? And when in
doubt, totally have somedialogue with some of your
favorite clients, and ask themif you're more than willing to
ask them say, hey, like I wouldlove, you know, 15 minutes of
(06:49):
your time to have a dialogue.
And then I'll give you like 15minutes of free coaching or a
Starbucks gift card, I do likehaving a dialogue around it.
Because it can just be sopowerful, even if it's in Voxer
or telegram or like social mediavoice notes back and forth. Some
sort of voice dialog can be sopowerful, because if someone
(07:09):
just says something like, youknow, I, your onboarding is
awful, then it's like, oh, well,like we can't follow up, right?
It's like, okay, tell me morelike what would help you with
the onboarding process, right.
And then we can start to get aclient experience improvement
(07:31):
action plan together, that youcan either hire somebody to do,
you can work on it, or a littlebit, a little combination of
both. But do this before youlaunch and make more offers. And
what's so powerful about this iseven if you don't do everything,
right, Rome wasn't built in aday. But I would encourage you
(07:52):
to make three improvements toyour client experience. And one,
it can save you a lot of time tomake those improvements and help
them feel just so seen and heardand supported. And those three
shifts, will really send amessage to the universe of like,
(08:13):
oh, wow, she is prepared, she isready. And you'll feel it in
your body of like, I feel good.
Like, don't you feel so muchbetter when you're like packed
and ready for a trip before?
Like you're leaving? Meaninglike the day before? Versus like
you're throwing a bunch of shitand a suitcase and you're like,
man, like, I am so frazzledright now I've operated in both
(08:37):
energies. And I've had successin both energies. Like, I've
joked in the past that like,I've built the plane as I'm like
flying it. And it's absolutelypossible. And also, I don't
believe it is the ease flow andfun way. I'm very anxious when I
operate in that energy. I thinkthings slipped through the
(08:57):
cracks. And yes, could you getsome quick wins for sure. But it
doesn't feel the greatest. Andwe are here to work less and
make more and do it with easeflow and fun. And so you may
feel like you're going a littlebit slower and the beginning.
But you'll be able to trulysustain it and be able to keep
(09:20):
moving forward and then makejust minor tweaks along the way.
And people will feel better andbetter and better. And they'll
stay longer and longer andlonger. Right. So definitely
think of like the practicalthings to do the systems. And I
love thinking of all like thefun things. I love shouting out
my clients when they start whenthey're in like in the process.
(09:44):
I love sending them gifts. Ilove spending time with them.
And this may not make sense forevery single offer. So we also
want to make sure we are makinga profit right we Do you want to
make sure your time is allocatedcorrectly based on the actual
offer. So we definitely do wantto take all of those things into
(10:06):
consideration. And I am justsuper super pumped for you
because these three tweaks aregoing to give you so much
confidence, and so muchexcitement to make this offer
more and more and more, andtherefore, work less and make
more, right. Because you're notin a frazzled energy anymore.
(10:28):
You're like, Oh, I've got this,right. Like, I sure you want to
sign up, here's, here's the linkto sign up. And it's going to
onboard you yourself, right. Andso it may feel easier to build
the plane as it's being flying.
But it's actually not. And thatis coming from somebody that has
operated in that energy for fartoo long. If I'm being
completely honest, and I havereally chosen to step into an
(10:53):
embody this ease, flow and fun,because I always want to be an
example of what I am wanting myclients to do. And I think
that's very, very important. Andalso part of the client
experience, right? Like, if I amso stressed out, right, I am an
extension of the clientexperience. And so me having
(11:13):
great energy is absolutely soimportant. So let's think of
three steps, let's take somealigned action. And I cannot
wait to hear how you're feeling.
Just a reminder, this is so muchof what I support you to do. And
so much more, I encourage you toapply to become a VIP clients.
(11:37):
So we can go deep. And thatsupport is massive, because you
you get out of your head, andyou get so energized and knowing
that you've got thataccountability, and the it is
helpful from a mentor or coachto have validation as you are
working on building your ownbelief and confidence. And so if
(11:58):
I am further ahead than you andI give you that validation of
like Yes, like this, based oneverything I know, these are my
recommendations, it can beabsolutely helpful. So you don't
have that decision fatigue. Andthat is definitely a big thing
of the client experience for me.
In regards to this applicationprocess. I see so many amazing
coaches that are so talentedonline. And they're promoting so
(12:23):
many different offers. And it isoverwhelming. It's like the
cheesecake menu. And I just feltso called to do things
differently. And that is whythis application process was
born. So this is not anapplication process into one on
one coaching or a mastermind ora retreat or anything I don't
(12:44):
want to keep putting you in abox, you are one of a kind your
business is one of a kind. Andtherefore even if we go a little
bit slower and I don't get aquick sale, I am so good with it
because you are going to feel soamazing coming in to working
with me that we're alreadystarting off on the best foot
(13:08):
possible and it can evolve asyou evolve. And that's what I
love and I can't wait for you toexperience it and feel what it
feels like. And I just wouldlove love love the honor to be
able to support you in this typeof way that is completely one of
a kind to you. Each VIP has abaseline of support that all
(13:29):
VIPs have and there is acommunity connected to it and a
police report and a head ohgoodness the police are here a
portal of business trainings andso much more but everything else
is customized to you and thereare upgrades that you can do
along the way. Again one mileuse the right lane to take exit
27 State Route 37 east towardLancaster State Route 661 toward
(13:54):
Granville you're getting reallife Nelly here it's all about
you and that's what I lovebecause that's how it should be
and no more Cheesecake Factorymenu no more decision fatigue
apply apply apply and we willmake a plan together. All right.
I love you make it a great dayis your head spinning? I hope
(14:17):
you took so many notes and youfeel so inspired. Time truly
flies when you're learning aboutbecoming wealthy a app. I hope
you loved today's episode. Thatdoes it for us on the show.
Don't forget every weekday weunlocked a another juicy money
making episode. So be sure tosubscribe or follow where you're
(14:38):
listening to this. And alsodon't forget if you haven't
already to leave us a five starreview on your podcast platform
so we can take over the worldtogether and share a takeaway on
social media and tag me at thewealthy mama. We love doing
spontaneous prize prizegiveaways. So don't forget to
(14:59):
tag us with a takeaway, so wecan reward you as being one of
our biggest fans and listeners.
Until next time, don't forgetyou are worthy of being wealthy
and from everyone at the wealthymama movement, we love you make
it a great day.
Good morning mama. It is time to wake up and be
wealthy. It is time for you tobecome rich a week it is time
for more ease, flow and fun foryou. It is time to build a life
and business, you are madly inlove with it, it's time to
unlock the wealth codes neededto build your business with your
(00:32):
dedicated host, me, NellieCorriveau Nellie Corriveau. I am
the CEO and founder of thewealthy mama movement. And I
want to officially welcome youto the wake up and be wealthy
show. I am the master at salesand social media with over 17
years of experience, buildingbrands in multiple industries,
(00:54):
resulting in millions of dollarsnight as mentored countless
women from starting theirbusinesses all the way up to
multi millionaires. I am here tobe your go to mama to help you
build an iconic brand that youare proud of, to create a
massive passion and impact inthe world. Without further ado,
(01:15):
let's unlock today's episodeenjoy.
Maybe you've been to DisneyWorld, if not, it is totally
okay, because I'm gonna, I'mgonna guess you know about the
billion dollar brand of Disney,which also owns so many other
(01:37):
sub brands under their umbrella.
But I think this is reallyhelpful for today's discussion
on making more money. Becausethey have mastered the customer
experience. A lot of people Iwork with are coaches and
consultants and course creators.
(01:59):
So they most likely identifycustomers as clients. But
students, clients, customers,they're all the same in regards
to they are humans that arechoosing to do business with
you. And they really do desireand experience, right. And so
really maximizing the Disneyway, the Disney Magic and
(02:24):
infusing it in your business isone of the most life changing
things that you can do. Right,they created a category of one,
they are not an amusement park,they are truly a category of one
of people saving up for a year,if not multiple years for the
(02:46):
most magical memories for theirfamily. And even when you get
into the park, they are themasters of upgrades right. And
they own it. And they don'tapologize for it because they
know the energetic exchange ofthe remarkable experience speaks
for itself, right? Think ofother brands like Tiffany
(03:09):
jewelry, or even target or anyof your other favorite brands.
They are a business and they arehere to make money. Of course,
they absolutely want whomeverthat is buying from them to have
a great experience. But theythey are a nonprofit, right. And
even a nonprofit coming fromsomebody that built one for 10
(03:31):
years, still is wanting to makemoney, the goal is just to give
it all away, right. And so whenwe prioritize making more money
as a top priority, and also theclient experience, because it is
absolutely the BFF to makingmore money because buyers are
(03:53):
buyers. And so when you areimproving your client, customer
experience, student andexperience, you know, you know
what I'm trying to say here,right? So you can change out the
word. But when you're reallyfocused on improving that
experience, there's always roomto improve. I'm I'm improving
(04:14):
myself, right? Because I havedifferent energy capacity, I
have different clients, right?
Like, I always want them to feellike VIPs feel so well taken
care of. And the longer you'rein this, the more you really
start to get a recipe for yourpeople. And that is one of the
most important things. And soDisney really has created this
(04:36):
magical experience that peopleare literally throwing money at
them and they're excited aboutit. And so I really want you to
take a step back and think aboutthe offer that we talked about
yesterday, and how can we reallyshows up and improve that client
experience. You can think ofthings like the onboarding
(04:57):
process is the communicationthere, their needs, their wants,
their desires? And how can youhelp them really get there with
more ease flow and fun, right?
Because buyers are buyers, andthey'll always want to spend
more with you. And also, whenthey have a great experience,
(05:18):
one, they want to refer you. Andalso they want to stay with you.
That is something I am soincredibly proud of that. Even
before going all in with VIPclients, they have always been a
priority of mine. And they staywith me for very, very long. And
I really do believe it's becauseit is so personalized. I know
(05:40):
them, I follow them on social,I'm in their business, I'm
giving them direct feedback. Andit's always constantly
improving. And we're growingtogether. Like since day one.
It's always been I'm here to dobetter, right? Like, I always
want to be improving and doingit in a way that doesn't feel
shaming either, like, there'snothing wrong with wanting to
(06:03):
improve. And it's only going tohelp everything feel better and
help you make more and help themget results. Right. So it's an
absolutely powerful thing. Andso we really want to take a step
back, like do you send happymail to clients? Do you shout
them out? What does thatonboarding process look like?
What does that off boardingprocess look like? What does the
(06:26):
check ins look like? If thatmakes sense for the offer that
you're focusing on? is are thereany systems that you need in
place on the back end or thefront end, right? And when in
doubt, totally have somedialogue with some of your
favorite clients, and ask themif you're more than willing to
ask them say, hey, like I wouldlove, you know, 15 minutes of
(06:49):
your time to have a dialogue.
And then I'll give you like 15minutes of free coaching or a
Starbucks gift card, I do likehaving a dialogue around it.
Because it can just be sopowerful, even if it's in Voxer
or telegram or like social mediavoice notes back and forth. Some
sort of voice dialog can be sopowerful, because if someone
(07:09):
just says something like, youknow, I, your onboarding is
awful, then it's like, oh, well,like we can't follow up, right?
It's like, okay, tell me morelike what would help you with
the onboarding process, right.
And then we can start to get aclient experience improvement
(07:31):
action plan together, that youcan either hire somebody to do,
you can work on it, or a littlebit, a little combination of
both. But do this before youlaunch and make more offers. And
what's so powerful about this iseven if you don't do everything,
right, Rome wasn't built in aday. But I would encourage you
(07:52):
to make three improvements toyour client experience. And one,
it can save you a lot of time tomake those improvements and help
them feel just so seen and heardand supported. And those three
shifts, will really send amessage to the universe of like,
(08:13):
oh, wow, she is prepared, she isready. And you'll feel it in
your body of like, I feel good.
Like, don't you feel so muchbetter when you're like packed
and ready for a trip before?
Like you're leaving? Meaninglike the day before? Versus like
you're throwing a bunch of shitand a suitcase and you're like,
man, like, I am so frazzledright now I've operated in both
(08:37):
energies. And I've had successin both energies. Like, I've
joked in the past that like,I've built the plane as I'm like
flying it. And it's absolutelypossible. And also, I don't
believe it is the ease flow andfun way. I'm very anxious when I
operate in that energy. I thinkthings slipped through the
(08:57):
cracks. And yes, could you getsome quick wins for sure. But it
doesn't feel the greatest. Andwe are here to work less and
make more and do it with easeflow and fun. And so you may
feel like you're going a littlebit slower and the beginning.
But you'll be able to trulysustain it and be able to keep
(09:20):
moving forward and then makejust minor tweaks along the way.
And people will feel better andbetter and better. And they'll
stay longer and longer andlonger. Right. So definitely
think of like the practicalthings to do the systems. And I
love thinking of all like thefun things. I love shouting out
my clients when they start whenthey're in like in the process.
(09:44):
I love sending them gifts. Ilove spending time with them.
And this may not make sense forevery single offer. So we also
want to make sure we are makinga profit right we Do you want to
make sure your time is allocatedcorrectly based on the actual
offer. So we definitely do wantto take all of those things into
(10:06):
consideration. And I am justsuper super pumped for you
because these three tweaks aregoing to give you so much
confidence, and so muchexcitement to make this offer
more and more and more, andtherefore, work less and make
more, right. Because you're notin a frazzled energy anymore.
(10:28):
You're like, Oh, I've got this,right. Like, I sure you want to
sign up, here's, here's the linkto sign up. And it's going to
onboard you yourself, right. Andso it may feel easier to build
the plane as it's being flying.
But it's actually not. And thatis coming from somebody that has
operated in that energy for fartoo long. If I'm being
completely honest, and I havereally chosen to step into an
(10:53):
embody this ease, flow and fun,because I always want to be an
example of what I am wanting myclients to do. And I think
that's very, very important. Andalso part of the client
experience, right? Like, if I amso stressed out, right, I am an
extension of the clientexperience. And so me having
(11:13):
great energy is absolutely soimportant. So let's think of
three steps, let's take somealigned action. And I cannot
wait to hear how you're feeling.
Just a reminder, this is so muchof what I support you to do. And
so much more, I encourage you toapply to become a VIP clients.
(11:37):
So we can go deep. And thatsupport is massive, because you
you get out of your head, andyou get so energized and knowing
that you've got thataccountability, and the it is
helpful from a mentor or coachto have validation as you are
working on building your ownbelief and confidence. And so if
(11:58):
I am further ahead than you andI give you that validation of
like Yes, like this, based oneverything I know, these are my
recommendations, it can beabsolutely helpful. So you don't
have that decision fatigue. Andthat is definitely a big thing
of the client experience for me.
In regards to this applicationprocess. I see so many amazing
coaches that are so talentedonline. And they're promoting so
(12:23):
many different offers. And it isoverwhelming. It's like the
cheesecake menu. And I just feltso called to do things
differently. And that is whythis application process was
born. So this is not anapplication process into one on
one coaching or a mastermind ora retreat or anything I don't
(12:44):
want to keep putting you in abox, you are one of a kind your
business is one of a kind. Andtherefore even if we go a little
bit slower and I don't get aquick sale, I am so good with it
because you are going to feel soamazing coming in to working
with me that we're alreadystarting off on the best foot
(13:08):
possible and it can evolve asyou evolve. And that's what I
love and I can't wait for you toexperience it and feel what it
feels like. And I just wouldlove love love the honor to be
able to support you in this typeof way that is completely one of
a kind to you. Each VIP has abaseline of support that all
(13:29):
VIPs have and there is acommunity connected to it and a
police report and a head ohgoodness the police are here a
portal of business trainings andso much more but everything else
is customized to you and thereare upgrades that you can do
along the way. Again one mileuse the right lane to take exit
27 State Route 37 east towardLancaster State Route 661 toward
(13:54):
Granville you're getting reallife Nelly here it's all about
you and that's what I lovebecause that's how it should be
and no more Cheesecake Factorymenu no more decision fatigue
apply apply apply and we willmake a plan together. All right.
I love you make it a great dayis your head spinning? I hope
(14:17):
you took so many notes and youfeel so inspired. Time truly
flies when you're learning aboutbecoming wealthy a app. I hope
you loved today's episode. Thatdoes it for us on the show.
Don't forget every weekday weunlocked a another juicy money
making episode. So be sure tosubscribe or follow where you're
(14:38):
listening to this. And alsodon't forget if you haven't
already to leave us a five starreview on your podcast platform
so we can take over the worldtogether and share a takeaway on
social media and tag me at thewealthy mama. We love doing
spontaneous prize prizegiveaways. So don't forget to
(14:59):
tag us with a takeaway, so wecan reward you as being one of
our biggest fans and listeners.
Until next time, don't forgetyou are worthy of being wealthy
and from everyone at the wealthymama movement, we love you make
it a great day.
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