When we bought our Pink's Windows franchise, no one told us the real secret: big commercial accounts are a double-edged sword that could make or break your first year.
Jack and Jill Johnson pull back the curtain on their franchise journey, revealing how they navigated the dangerous gap between commercial payment cycles and the daily cash demands of payroll and operations.
Inside this episode:
- Why their $50K emergency fund wasn't just nice—it was essential survival gear
- The scheduling hack they used to prevent employee burnout while scaling to 2-3 new leads daily
- Their counterintuitive approach to prioritizing same-day cash from residential jobs alongside bigger commercial contracts
- The franchise industries consistently outperforming during economic downturns (backed by their 12+ months of data)
Plus: Why service businesses without heavy material dependency remain recession-resistant—crucial intel if you're considering the franchise path.
The Johnsons don't just share theory—they're in the trenches, building a business that serves their life (not the other way around). Text them directly at 305-710-0050 to continue the conversation.
Visit www.weboughtafranchise.com to subscribe.
Send us your questions for an upcoming episode at 305-710-0050.
From your pals in franchise ownership, Jack and Jill Johnson.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Hi everyone, welcome back to the we Bought a
Franchise podcast.
I'm Jack Johnson.
Speaker 2 (00:05):
I'm Jill Johnson.
Speaker 1 (00:06):
And we're here with you again.
This time it's just Jill and Ihere to kind of talk to you guys
about what's happening in theworld of Pinks.
Speaker 2 (00:14):
So exciting.
Speaker 1 (00:15):
Jill looks so exciting.
She looks so excited to discussall this great stuff, and the
truth of the matter is is that,you know, I think that we are,
if we're diving right into it, agrowing franchise.
So we're pretty much exactly ayear in now.
I think we opened March of 2024.
Speaker 2 (00:31):
Yeah, almost exactly.
Speaker 1 (00:33):
And it's been hell of a ride.
You know, learning, growing, Imean you'd think, being in
franchising since 2008,.
We'd know everything, but wedon't.
Speaker 2 (00:42):
We get new surprises every day.
No, it's been a really I thinkit's been a really good year.
Lots of learning opportunitiesfor us.
Yeah, I mean it's.
It keeps us on our toes, that's.
Speaker 1 (00:52):
Yeah, well, and I think the thing, like I knew,
was out there and we probablytalked a little bit about this
last week with Mercedes, which,if you haven't listened or
watched that podcast yet, withMercedes from the Bacchonine
Golf franchise, which is awesome, which apparently can be
unattended no employees.
So here's what we're learningis that we're starting now to
(01:12):
play the chess game ofcommercial accounts and we're
landing bigger ones.
We landed a large HOA accountand for the last three days
we've been cleaning a largebuilding and today they're doing
a big model home development.
So the it's great, right.
So, like the billings on thosejobs are awesome because they're
(01:34):
high and yay, kudos to us andour team for landing big jobs.
But the other side of it ismanaging accounts receivables,
because some of those we won'tcollect for like six weeks.
So, as I'm starting to look,it's like, okay, here we've got
all these, these, these billings, and then some of them we're
not going to see until the endof April.
So it's really now learning tomanage that.
(01:55):
And so the first piece ofadvice I would have for all of
you getting into home services,I think having about 50k in your
business bank account is highlyadvisable.
Give yourself room to grow asthe business matures.
Yeah, you'll have enoughreceivables to balance it out,
but when you're like us andyou're growing, it can be a
(02:16):
challenge.
Speaker 2 (02:17):
Right.
I mean you want to be able topay your staff, but you know
you're not getting that moneyfor weeks, so there has to be
like a cushion and that's not aproblem, we can do it.
It's just again, it's learningthat we're so excited.
I mean you think, okay, we'regoing to get these big accounts,
which is great.
But then you also think it'sstaffing, and not only you have
to make sure you have enoughpeople on staff, also can we
(02:38):
still run the business on aday-to-day basis, to day basis,
so like for regular clients?
So if our whole staff is doingan HOA for a week, that takes us
off the calendar for anyoneelse.
So it's exciting and the moneyis great and the opportunity is
wonderful, but there's still alot of pieces.
Speaker 1 (02:57):
And so, while a lot of you are out there thinking,
boy, I really want a businessthat lands lots of commercial
accounts, I love that B2B,really want a business that
lands lots of commercialaccounts, I love that b2b.
Um, we do too.
But um, we also love to to mixin those residential jobs
because they pay same day and,in our case, with pinks, if
we're doing window washing andpressure washing, those jobs can
(03:17):
get pretty sizable.
Um, so when you're cleaning ahouse the whole day but they're
paying you, you know, um, youknow, let's say, a 30% of what
we'd like to do on a weeklybasis with two vans in one day
and they pay with credit cardthe same day, that is excellent.
So what I would say to all ofyou is, just as you're growing
your home services franchise,just make sure you're mixing in
(03:38):
residential with commercial forcashflow, I think, also being
mindful with these big jobs notto burn your guys out.
We've learned that lesson thehard way, because it's like,
yeah, let's take on every job wecan, but you know, it's work.
Speaker 2 (03:50):
I mean, it's also, it's Florida, it's hot, it you
know.
So it depends on, obviously,what type of business you have.
But for us, like it's, it's alot of work to wash windows, and
so if you have big job afterbig job, you guys are like
they're human.
Yeah, so you have to be mindfulof that.
And then you know space betweenjobs.
I mean, again, this is allthings that we're really we're
(04:12):
learning along the way.
Speaker 1 (04:13):
And we've got good guys.
So what we came up with waslet's give everyone a floater
day.
Right, monday through Friday,you take a paid floater day and
you just give us notice, right?
Don't just, you know, not showup.
But we appreciate you, weappreciate you working hard for
us, and so we want to make sureeveryone feels recognized when
we're asking them because we'veworked Saturdays, we've, we've
pulled, you know, done a lotmore than the guys are,
(04:35):
beginning at like five in themorning sometimes.
So I think when people ask uswhat is the hardest part about,
you know, owning a franchise,it's not getting the business.
I mean, shoot with our socialmedia.
We're getting like two, threeleads a day In fact, just
keeping up with the amount ofleads we get right now.
That, with being as busy as weare and also helping our GM to
understand, you gotta work onthe business, not in it.
(04:57):
You gotta get off that glass,and that's what we say in this
business If you're shiningwindows, get off the glass and
get on the phone and close dealsand and help people get out
there, network, build thebusiness, trust the team to
really help you to, to get outthere and do the job.
So all of us are learning thisstuff together and, um, you know
, uh, it's, it's very humbling,I would say, because Jill and I,
(05:20):
as franchise consultants, youknow we can control everything
and it's a much easier businessto manage.
So it's uh it for us this hasbeen really, I think, when you
partner with the right franchise, like our resi brands, as we
have, um, it's nice to have likeI was on a session this morning
where they were going all overall our numbers and sort of a
quarterly catch-up call.
Speaker 2 (05:41):
It's great to have someone that's watching your
back yeah, well, it keeps youaccountable right um, if you're
competitive like you are, keepsyou 100 um, no, it's nice to
have that extra support, and Ithink that's what we talk about
all the time in these podcasts.
Is that you get the additionalsupport, like the franchisor
wants you to win.
They need you, yeah.
(06:02):
So they're not going to, like,leave you high and dry.
I mean the.
So they're not going to leaveyou high and dry.
I mean the good ones.
They're not going to leave youhigh and dry because your
successes are soon.
Speaker 1 (06:08):
Yeah, and as you're researching franchises, this
again is where you want to workwith someone like Jill or I.
I know a lot of you out thereare looking.
You're interested in becomingfranchise owners.
Maybe you're already workingwith a great franchise
consultant.
If you're not find one, you canalways text us 305-710-0050,.
Shameless plug, but there's alot of great franchise
(06:30):
consultants out there, but, justlike real estate agents, most
of them probably look for afranchise consultant that has
experience running a business,that can really coach you up on
what it's like, but also has theconnections to these
franchisors.
So for so, for example, youknow Jill and I are known as top
influencers in the industry, sowe're on a first name basis.
(06:51):
I'm not trying to, not tryingto.
She's looking at me like dude.
You're totally name dropping.
But it's true though.
Right?
Do we know all these guys?
Speaker 2 (06:58):
Well, I mean, I think yes, it's not trying to name
drop, it's saying that we havethese relationships and that
makes a big difference.
And so when we give you advice,you really are talking to
experts in the field.
Speaker 1 (07:07):
Yeah, I mean we are on a first name.
Hey, we're on a first namebasis.
No, but we are, I mean, so wecan help you guys in that regard
.
She's going to still give meshit for saying that later.
Speaker 2 (07:18):
And for using swear words.
Speaker 1 (07:20):
As long as I check the box that there's profanity,
put the little E next to our.
Speaker 2 (07:25):
No, no, no, but what you're saying is right and I
think that you know there'shundreds of franchises out there
and we don't introduce you tohundreds, thousands.
Speaker 1 (07:33):
Yeah, probably only hundreds of good ones.
Speaker 2 (07:35):
Yeah, I mean, but we, we really keep it to the people
that you know that this isbecause, again, we took a chance
a little bit on me too you knowit wasn't fully.
We love resi and you know pinkswas doing really well in austin
(07:57):
but we still didn't really know.
So you know, if you are a risktaker and want to do that, we'll
show, show you those options.
Speaker 1 (08:03):
We love the newness of the brand, but let me just
give you guys an example.
I was talking to a clientyesterday.
He is looking at two franchises, both in spaces that people
really have not bought over thelast couple of years, and so I
showed him the data Jill and Ihave the data of all the
franchises that have sold to ourfranchise broker network of
(08:27):
over 700.
It's franchise consultant, notbroker.
We're franchise consultants.
So, anyways, I said, look,let's take the data of the last
year and let's look at what arethe categories that people are
investing in was like number one, restoration was number two,
senior care was number three,power washing was number four.
(08:48):
That's what people areinvesting in.
And as we look at where theworld is right now and I think
everybody needs to relax andtalk into you, stock market,
trump is trying to knock downsome of this trade debt that we
have, which was nearly a billionlast year and I'm not or excuse
me a trillion last year.
I'm not trying to get politicalhere, but this stuff,
ultimately, if you look at stockmarkets and things like that
(09:10):
long-term, don't freak out.
And the same is true offranchising.
We've been in it since 2008,when all that was going down.
I was at a home healthcarefranchise.
It didn't affect our revenue.
So, if you stick to servicesthat aren't relying on steel and
aluminum imports, if you stickto services that aren't relying
on steel and aluminum imports,you're fine.
So, if you're looking atfranchises but you're worried
(09:31):
about politics, don't let thatslow you down, because I'm going
to tell you something If youjust stay in the job, you're
playing the same game of Russianroulette there.
If you own a business, but youown the right business, that is,
more people andservice-oriented, versus buying
and selling aluminum, you'regoing to be okay, but that's
just it.
Use the data and again, talk toa professional.
You have all these resourcesout there that know what works
(09:55):
in franchise and we just gaveyou some great data right there.
And here we are this week in aservice franchise and we've got
to hire more people.
That's our biggest challenge.
It's not, oh my God, are wegoing to get more business?
No, we're still getting threenew leads a day.
It is keeping up with thatdemand and it's keeping the
people to handle the business,and that really has been our
challenge as business owners iskeeping up with that demand.
Speaker 2 (10:17):
Yeah, which is not.
I mean, it's a good thing, it'sa good problem to have, but you
know it's still challenginggetting you know people to hire
the right people and get thosepeople to stay.
But yeah, the business is there.
But that's like the nature ofowning your own business, right,
it's like one day you'reworried about the leads and
getting you know interest andthen the next you're worried
(10:39):
about keeping up with them.
So it's just like you know it'sjuggling every single thing.
Speaker 1 (10:43):
But the coolest part of all of it is we control our
schedule 100%.
We get to do what we want, andto us that's important.
It's important that like wetrade off, like I take Trey to
school, jill picks him up,that's not a have to, that's a
want to, because I'm not so goodin the morning.
(11:03):
Yeah, and you know I mean listen, but it's bonding time and it's
important time and we're homefor dinner.
We're together for dinner mostevery night.
No one's on the road traveling.
So when I look at, what I'mgrateful for is in all of this
is that we have that control, weget to be home with the family
and also we get to help people.
I mean helping all of you withyour franchise search, that's
(11:25):
anyone out there who hasn't yetdone a franchise consultation
with us.
It's worth a try because we'rewe're.
We love to help people do this,and even if you don't end up
investing in franchise, that'sokay.
It's fun to kind of walk thispath alongside people.
Speaker 2 (11:39):
And you might come back.
We've had plenty of people thatonce we have our initial
conversation with them, it's notfor them, it's not the right
time, and then you know, a fewmonths later, a couple of years
later, they're back.
You know, it's great to just atleast have the conversation,
know what is out there, and thenyou decide on your time.
Speaker 1 (11:59):
We had a client just last week, Sam, who bought a
healthcare franchise.
We've been working with himsince last March.
Took us a while to find theright thing.
Speaker 2 (12:10):
I mean, I don't mind that, because that means this
was finally right for him.
He's not jumping into something.
You know, we're making sure wefind it for him, so it was a
good time.
Speaker 1 (12:20):
Yeah, it's like today we had a guest that was
supposed to come on I think hehad some sort of something came
up but he is the owner of afranchise that the average
franchisee does $7.8 million peryear.
Top one does 40.
So we can't wait to get him onthe show because we want to hear
about this.
We have future owners comingfrom a franchise that currently
you can buy with $1,000 downbecause they've got, like this
(12:43):
promo that expires at the end ofMarch.
So these are things we canshare with you guys and, by the
way, so in that regard, let'stalk about how.
So when that franchisor with the$1,000 down and pay the
franchise $1,000 a monthapproached us, I was like this
sounds weird to me.
We got to have a conversation,you got to tell me how this
works and, as it turns out, thiscompany is affiliated with
(13:05):
multiple other franchises.
It is backed by a well-knownfranchise private equity firm.
So, just so all of you guysknow, we do this due diligence
on the back end to kind of lookat all these things that we may
talk to you about, to make surethat you're looking at great
franchises and keep you on theright course.
Speaker 2 (13:20):
Yeah, we're doing the dirty work for you.
You know, as best as we can.
So you know no-transcript,especially being franchise
(13:54):
owners ourselves.
Now we know a lot more.
Speaker 1 (13:57):
Well, and the truth of the matter is we can't run
the franchise for you.
No, once you become a franchiseowner, it is on you to make it
successful.
You make or break it, youchoose.
So that's where you got tochoose wisely, because you're
going to be the one that chooseswhether you want to be a top
performer, a middle performer, abottom performer.
The thing I would say to easeanyone's mind is on any given
day, we're helping people selltheir franchises too.
(14:19):
Sometimes it's not a fit, andsometimes people just want to
know that they can't whenthey're going through hard
moments.
Speaker 2 (14:24):
Yeah, I mean, I think that's really important to know
.
It's not a forever thing.
Some people buy a franchisewith the intention of flipping
it.
Yeah, right Like two to fiveyears, and some people want it
as an asset.
So again, we'll help you find,but also just know coming in.
No, this isn't the end of yourlife.
If it doesn't work out, we canhelp you find someone else.
You can sell it.
(14:45):
There's so many options, and sothat should just ease your mind
a little bit as you're doingthe search.
It's not a forever thing, itcan be, but it doesn't happen.
Speaker 1 (14:54):
Right and here we are .
We're looking at anotherbusiness to buy right now, so
totally unrelated to banks,because we like them.
They're addictive and we likediversification and for us it's
about putting those pieces inplace.
That sorry, it's about puttingthose pieces in place.
I mean, I'm not using the wordabsentee here, but I want to be
(15:14):
unnecessary in our businesses,eventually, meaning to where
they can run without me, butthey can benefit.
And Jill, where we can stillbenefit.
We can help make decisions, butwithout us they can run.
They can still run.
Great, that's what we want tohelp people do.
Speaker 2 (15:31):
For sure.
Speaker 1 (15:32):
Right, yeah, that's the goal, that's what we're
working towards, that's with allof this, and that's the thing
that, when I go to bed at night,that makes me feel great about
the Pinks investment is thatit's building, it's getting
stronger.
If you look at our revenuetrending and ChatGPT said this
we're getting stronger andstronger.
We're growing every month.
The value of our business isgetting so we are getting better
(15:53):
.
Sometimes, when you're in it,it doesn't always feel that way,
but when you really look at it,when ChatGPT tells you it is.
ChatGPT is not always right, butin this case I think it is.
Next month will be a recordmonth for us, big time record
month.
So it's great to see thatgrowth.
But that comes because we'repaying attention, because we are
purposeful and because we wantto grow the business and we're
(16:16):
doing our best to lead.
We're not perfect, althoughJill thinks she's perfect.
You're pretty hot, I'm prettysmart, it's true.
So I don't know, I mean, Ithink that's this was um, just
full, just full disclosure foryou guys.
We were supposed to have aguest today and, um, the guest
has not arrived.
(16:36):
So we're just kind of gettingreal with you and just kind of
shooting from the hip.
Uh, you know, I would say that,before we break from this
podcast, the questions that Iget because a lot of you guys
reach out to me because you textme at 305-710-0050.
People want to know how do youbalance it, how do you do it?
What's best?
Do I hire a GM?
Do I not hire a GM?
(16:58):
I think you can start afranchise, certainly while you
keep your job.
But I think, if you're workingfrom an office, if you are a
doctor or something like that,where there are moments
throughout the day where you arejust not available.
I don't know that that'sadvisable.
I think you want to beavailable to your business and
it is your business.
You're investing a lot of moneyin it.
You should want to be involvedin your business.
Speaker 2 (17:18):
I think that's a misconception.
I think a lot of people thinkthis.
You know we don't use the wordabsentee but whatever.
Not being involved every minuteof the day, having NGM, you're
still involved, but you shouldwant to be, you know, especially
as you're building, as you'regrowing.
I think ultimately, you know,five years down the line, yeah,
you can let it run and pop inhere and there, but at that
point you have such a stable andexperienced staff.
(17:41):
But initially you should wantto see how it's working, you
should want to reach out, youshould want to talk to customers
, you want to talk to youremployees, because the more you
learn, the better you can be,the more you can improve.
Speaker 1 (17:52):
Yeah, I think if we were not already business owners
, working pinks full time wouldhave been definitely the best
thing to do.
But we have another business,we have two businesses and
having businesses is like havingkids.
It ain't predictable.
There's ups and downs, but theups are better than the downs.
But I think for all of you outthere it's worth it to take this
chance on yourself and to getinto the business.
(18:14):
And if you GM it yourself, youcan pay yourself that GM salary.
So again, you don't have to notpay yourself.
I think if you're running thebusiness, pay yourself.
Especially if you're rolling a401k, they're actually going to
mandate that you pay yourself asalary.
So those are all things to keepin mind.
There's plenty of fundingavenues from a home services
point of view.
Even with all the stock marketcraziness this week, our demand
(18:38):
is still fine.
It's fabulous.
I mean, again, like I said,we're just trying to keep up
with it.
So that's a good place to be.
We're trending.
For all of you that have kind ofbeen riding shotgun with us on
this pinks journey, we expectApril to be our best month of
all time, surpassing ourprevious best month, um, and
we're going to try and givethose boys up and are down.
(18:59):
And where's austin to us?
I guess they're up for usbecause we're very south.
We're going to give those boysin austin a little run for their
money.
Yeah, that's our plan.
We, we want to overtake austinhere.
I would love to do it by theend of the year.
They have three vans, we havetwo.
Really, the goal for us this isnot an earnings claim, this is
just a goal.
We want to be consistently at$10,000 a week.
(19:21):
We're getting close.
We're not there yet.
Once we do that, then we'll getthe next van.
We've also learned that we lovepower washing jobs.
Jill and I are going to berecording videos at the end of
this month for more content,that is, more power washing
centric.
Because, again, let's just say,our average power washing job
is probably five times more thanthe window.
(19:44):
If a window washing job isthree 400 bucks and a power
washing job is a thousand to8,000 on a large, you don't
always get $3,000 jobs, so thepower washing jobs.
And if to a thousand on a large, you can always get three
thousand dollar jobs, so thepower washing jobs.
And if we can get all of it,the windows and the power
washing and the paper ceiling.
That's huge.
So for us, I think we'reprobably on our van number three
.
Do another power washing van.
Sure, that's the plan, butwe're trying to get the.
(20:07):
For those of you interested inpinks, you should work with us,
by the way, um, to getintroduced to PINX, because we
can save you money $10,000 withour rebate.
I think that's the plan forPINX as a whole is to find a way
to get the cost of the powerwashing rig down for you guys,
for you future PINX investorsand you current PINX franchisees
who listen to our podcast.
Jobs are bigger.
(20:28):
So that's the other side too ispay attention to your numbers,
pay attention to your jobs soyou can scale your business
appropriately.
We also know, as Floridafranchisees, our slow season is
in the summer, whereas a lot ofthe East Coast you know colder
markets are getting out of there, coming into spring, where
they're going to start kickingass.
So we know focusing on thoselarger jobs can be better for us
, as half of our populationwhich is half of my voice there,
(20:51):
as half of our population, goesback up north.
So that's what I've got, that'swhat's happening.
What about you?
Anything else we missed?
No, you said a lot.
I try.
Well, this has sort of been animpromptu shoot from the hip
kind of podcast.
Hope you guys enjoy it.
In fact, we'd love to hear fromyou this was boring or, if you
liked it, text 305-710-0050.
(21:12):
In fact, that's what we'd liketo know from you.
Speaker 2 (21:14):
Yeah.
Speaker 1 (21:14):
Do you want more other franchisees on the show or
do you want to just hear Jilland I keeping it real?
Speaker 2 (21:21):
I mean, I think both are good.
But yeah, tell us what youthink we're doing this for you
guys, so you know any feedbackwe get helps.
Speaker 1 (21:31):
Yeah, A lot Helps everybody.
Well, that's it.
I think we've said it all.
All right For this week.
I'm Jack.
I'm Jill Talk to you next time.
Bye.
Hi everyone, welcome back to the we Bought a
Franchise podcast.
I'm Jack Johnson.
Speaker 2 (00:05):
I'm Jill Johnson.
Speaker 1 (00:06):
And we're here with you again.
This time it's just Jill and Ihere to kind of talk to you guys
about what's happening in theworld of Pinks.
Speaker 2 (00:14):
So exciting.
Speaker 1 (00:15):
Jill looks so exciting.
She looks so excited to discussall this great stuff, and the
truth of the matter is is that,you know, I think that we are,
if we're diving right into it, agrowing franchise.
So we're pretty much exactly ayear in now.
I think we opened March of 2024.
Speaker 2 (00:31):
Yeah, almost exactly.
Speaker 1 (00:33):
And it's been hell of a ride.
You know, learning, growing, Imean you'd think, being in
franchising since 2008,.
We'd know everything, but wedon't.
Speaker 2 (00:42):
We get new surprises every day.
No, it's been a really I thinkit's been a really good year.
Lots of learning opportunitiesfor us.
Yeah, I mean it's.
It keeps us on our toes, that's.
Speaker 1 (00:52):
Yeah, well, and I think the thing, like I knew,
was out there and we probablytalked a little bit about this
last week with Mercedes, which,if you haven't listened or
watched that podcast yet, withMercedes from the Bacchonine
Golf franchise, which is awesome, which apparently can be
unattended no employees.
So here's what we're learningis that we're starting now to
(01:12):
play the chess game ofcommercial accounts and we're
landing bigger ones.
We landed a large HOA accountand for the last three days
we've been cleaning a largebuilding and today they're doing
a big model home development.
So the it's great, right.
So, like the billings on thosejobs are awesome because they're
(01:34):
high and yay, kudos to us andour team for landing big jobs.
But the other side of it ismanaging accounts receivables,
because some of those we won'tcollect for like six weeks.
So, as I'm starting to look,it's like, okay, here we've got
all these, these, these billings, and then some of them we're
not going to see until the endof April.
So it's really now learning tomanage that.
(01:55):
And so the first piece ofadvice I would have for all of
you getting into home services,I think having about 50k in your
business bank account is highlyadvisable.
Give yourself room to grow asthe business matures.
Yeah, you'll have enoughreceivables to balance it out,
but when you're like us andyou're growing, it can be a
(02:16):
challenge.
Speaker 2 (02:17):
Right.
I mean you want to be able topay your staff, but you know
you're not getting that moneyfor weeks, so there has to be
like a cushion and that's not aproblem, we can do it.
It's just again, it's learningthat we're so excited.
I mean you think, okay, we'regoing to get these big accounts,
which is great.
But then you also think it'sstaffing, and not only you have
to make sure you have enoughpeople on staff, also can we
(02:38):
still run the business on aday-to-day basis, to day basis,
so like for regular clients?
So if our whole staff is doingan HOA for a week, that takes us
off the calendar for anyoneelse.
So it's exciting and the moneyis great and the opportunity is
wonderful, but there's still alot of pieces.
Speaker 1 (02:57):
And so, while a lot of you are out there thinking,
boy, I really want a businessthat lands lots of commercial
accounts, I love that B2B,really want a business that
lands lots of commercialaccounts, I love that b2b.
Um, we do too.
But um, we also love to to mixin those residential jobs
because they pay same day and,in our case, with pinks, if
we're doing window washing andpressure washing, those jobs can
(03:17):
get pretty sizable.
Um, so when you're cleaning ahouse the whole day but they're
paying you, you know, um, youknow, let's say, a 30% of what
we'd like to do on a weeklybasis with two vans in one day
and they pay with credit cardthe same day, that is excellent.
So what I would say to all ofyou is, just as you're growing
your home services franchise,just make sure you're mixing in
(03:38):
residential with commercial forcashflow, I think, also being
mindful with these big jobs notto burn your guys out.
We've learned that lesson thehard way, because it's like,
yeah, let's take on every job wecan, but you know, it's work.
Speaker 2 (03:50):
I mean, it's also, it's Florida, it's hot, it you
know.
So it depends on, obviously,what type of business you have.
But for us, like it's, it's alot of work to wash windows, and
so if you have big job afterbig job, you guys are like
they're human.
Yeah, so you have to be mindfulof that.
And then you know space betweenjobs.
I mean, again, this is allthings that we're really we're
(04:12):
learning along the way.
Speaker 1 (04:13):
And we've got good guys.
So what we came up with waslet's give everyone a floater
day.
Right, monday through Friday,you take a paid floater day and
you just give us notice, right?
Don't just, you know, not showup.
But we appreciate you, weappreciate you working hard for
us, and so we want to make sureeveryone feels recognized when
we're asking them because we'veworked Saturdays, we've, we've
pulled, you know, done a lotmore than the guys are,
(04:35):
beginning at like five in themorning sometimes.
So I think when people ask uswhat is the hardest part about,
you know, owning a franchise,it's not getting the business.
I mean, shoot with our socialmedia.
We're getting like two, threeleads a day In fact, just
keeping up with the amount ofleads we get right now.
That, with being as busy as weare and also helping our GM to
understand, you gotta work onthe business, not in it.
(04:57):
You gotta get off that glass,and that's what we say in this
business If you're shiningwindows, get off the glass and
get on the phone and close dealsand and help people get out
there, network, build thebusiness, trust the team to
really help you to, to get outthere and do the job.
So all of us are learning thisstuff together and, um, you know
, uh, it's, it's very humbling,I would say, because Jill and I,
(05:20):
as franchise consultants, youknow we can control everything
and it's a much easier businessto manage.
So it's uh it for us this hasbeen really, I think, when you
partner with the right franchise, like our resi brands, as we
have, um, it's nice to have likeI was on a session this morning
where they were going all overall our numbers and sort of a
quarterly catch-up call.
Speaker 2 (05:41):
It's great to have someone that's watching your
back yeah, well, it keeps youaccountable right um, if you're
competitive like you are, keepsyou 100 um, no, it's nice to
have that extra support, and Ithink that's what we talk about
all the time in these podcasts.
Is that you get the additionalsupport, like the franchisor
wants you to win.
They need you, yeah.
(06:02):
So they're not going to, like,leave you high and dry.
I mean the.
So they're not going to leaveyou high and dry.
I mean the good ones.
They're not going to leave youhigh and dry because your
successes are soon.
Speaker 1 (06:08):
Yeah, and as you're researching franchises, this
again is where you want to workwith someone like Jill or I.
I know a lot of you out thereare looking.
You're interested in becomingfranchise owners.
Maybe you're already workingwith a great franchise
consultant.
If you're not find one, you canalways text us 305-710-0050,.
Shameless plug, but there's alot of great franchise
(06:30):
consultants out there, but, justlike real estate agents, most
of them probably look for afranchise consultant that has
experience running a business,that can really coach you up on
what it's like, but also has theconnections to these
franchisors.
So for so, for example, youknow Jill and I are known as top
influencers in the industry, sowe're on a first name basis.
(06:51):
I'm not trying to, not tryingto.
She's looking at me like dude.
You're totally name dropping.
But it's true though.
Right?
Do we know all these guys?
Speaker 2 (06:58):
Well, I mean, I think yes, it's not trying to name
drop, it's saying that we havethese relationships and that
makes a big difference.
And so when we give you advice,you really are talking to
experts in the field.
Speaker 1 (07:07):
Yeah, I mean we are on a first name.
Hey, we're on a first namebasis.
No, but we are, I mean, so wecan help you guys in that regard
.
She's going to still give meshit for saying that later.
Speaker 2 (07:18):
And for using swear words.
Speaker 1 (07:20):
As long as I check the box that there's profanity,
put the little E next to our.
Speaker 2 (07:25):
No, no, no, but what you're saying is right and I
think that you know there'shundreds of franchises out there
and we don't introduce you tohundreds, thousands.
Speaker 1 (07:33):
Yeah, probably only hundreds of good ones.
Speaker 2 (07:35):
Yeah, I mean, but we, we really keep it to the people
that you know that this isbecause, again, we took a chance
a little bit on me too you knowit wasn't fully.
We love resi and you know pinkswas doing really well in austin
(07:57):
but we still didn't really know.
So you know, if you are a risktaker and want to do that, we'll
show, show you those options.
Speaker 1 (08:03):
We love the newness of the brand, but let me just
give you guys an example.
I was talking to a clientyesterday.
He is looking at two franchises, both in spaces that people
really have not bought over thelast couple of years, and so I
showed him the data Jill and Ihave the data of all the
franchises that have sold to ourfranchise broker network of
(08:27):
over 700.
It's franchise consultant, notbroker.
We're franchise consultants.
So, anyways, I said, look,let's take the data of the last
year and let's look at what arethe categories that people are
investing in was like number one, restoration was number two,
senior care was number three,power washing was number four.
(08:48):
That's what people areinvesting in.
And as we look at where theworld is right now and I think
everybody needs to relax andtalk into you, stock market,
trump is trying to knock downsome of this trade debt that we
have, which was nearly a billionlast year and I'm not or excuse
me a trillion last year.
I'm not trying to get politicalhere, but this stuff,
ultimately, if you look at stockmarkets and things like that
(09:10):
long-term, don't freak out.
And the same is true offranchising.
We've been in it since 2008,when all that was going down.
I was at a home healthcarefranchise.
It didn't affect our revenue.
So, if you stick to servicesthat aren't relying on steel and
aluminum imports, if you stickto services that aren't relying
on steel and aluminum imports,you're fine.
So, if you're looking atfranchises but you're worried
(09:31):
about politics, don't let thatslow you down, because I'm going
to tell you something If youjust stay in the job, you're
playing the same game of Russianroulette there.
If you own a business, but youown the right business, that is,
more people andservice-oriented, versus buying
and selling aluminum, you'regoing to be okay, but that's
just it.
Use the data and again, talk toa professional.
You have all these resourcesout there that know what works
(09:55):
in franchise and we just gaveyou some great data right there.
And here we are this week in aservice franchise and we've got
to hire more people.
That's our biggest challenge.
It's not, oh my God, are wegoing to get more business?
No, we're still getting threenew leads a day.
It is keeping up with thatdemand and it's keeping the
people to handle the business,and that really has been our
challenge as business owners iskeeping up with that demand.
Speaker 2 (10:17):
Yeah, which is not.
I mean, it's a good thing, it'sa good problem to have, but you
know it's still challenginggetting you know people to hire
the right people and get thosepeople to stay.
But yeah, the business is there.
But that's like the nature ofowning your own business, right,
it's like one day you'reworried about the leads and
getting you know interest andthen the next you're worried
(10:39):
about keeping up with them.
So it's just like you know it'sjuggling every single thing.
Speaker 1 (10:43):
But the coolest part of all of it is we control our
schedule 100%.
We get to do what we want, andto us that's important.
It's important that like wetrade off, like I take Trey to
school, jill picks him up,that's not a have to, that's a
want to, because I'm not so goodin the morning.
(11:03):
Yeah, and you know I mean listen, but it's bonding time and it's
important time and we're homefor dinner.
We're together for dinner mostevery night.
No one's on the road traveling.
So when I look at, what I'mgrateful for is in all of this
is that we have that control, weget to be home with the family
and also we get to help people.
I mean helping all of you withyour franchise search, that's
(11:25):
anyone out there who hasn't yetdone a franchise consultation
with us.
It's worth a try because we'rewe're.
We love to help people do this,and even if you don't end up
investing in franchise, that'sokay.
It's fun to kind of walk thispath alongside people.
Speaker 2 (11:39):
And you might come back.
We've had plenty of people thatonce we have our initial
conversation with them, it's notfor them, it's not the right
time, and then you know, a fewmonths later, a couple of years
later, they're back.
You know, it's great to just atleast have the conversation,
know what is out there, and thenyou decide on your time.
Speaker 1 (11:59):
We had a client just last week, Sam, who bought a
healthcare franchise.
We've been working with himsince last March.
Took us a while to find theright thing.
Speaker 2 (12:10):
I mean, I don't mind that, because that means this
was finally right for him.
He's not jumping into something.
You know, we're making sure wefind it for him, so it was a
good time.
Speaker 1 (12:20):
Yeah, it's like today we had a guest that was
supposed to come on I think hehad some sort of something came
up but he is the owner of afranchise that the average
franchisee does $7.8 million peryear.
Top one does 40.
So we can't wait to get him onthe show because we want to hear
about this.
We have future owners comingfrom a franchise that currently
you can buy with $1,000 downbecause they've got, like this
(12:43):
promo that expires at the end ofMarch.
So these are things we canshare with you guys and, by the
way, so in that regard, let'stalk about how.
So when that franchisor with the$1,000 down and pay the
franchise $1,000 a monthapproached us, I was like this
sounds weird to me.
We got to have a conversation,you got to tell me how this
works and, as it turns out, thiscompany is affiliated with
(13:05):
multiple other franchises.
It is backed by a well-knownfranchise private equity firm.
So, just so all of you guysknow, we do this due diligence
on the back end to kind of lookat all these things that we may
talk to you about, to make surethat you're looking at great
franchises and keep you on theright course.
Speaker 2 (13:20):
Yeah, we're doing the dirty work for you.
You know, as best as we can.
So you know no-transcript,especially being franchise
(13:54):
owners ourselves.
Now we know a lot more.
Speaker 1 (13:57):
Well, and the truth of the matter is we can't run
the franchise for you.
No, once you become a franchiseowner, it is on you to make it
successful.
You make or break it, youchoose.
So that's where you got tochoose wisely, because you're
going to be the one that chooseswhether you want to be a top
performer, a middle performer, abottom performer.
The thing I would say to easeanyone's mind is on any given
day, we're helping people selltheir franchises too.
(14:19):
Sometimes it's not a fit, andsometimes people just want to
know that they can't whenthey're going through hard
moments.
Speaker 2 (14:24):
Yeah, I mean, I think that's really important to know
.
It's not a forever thing.
Some people buy a franchisewith the intention of flipping
it.
Yeah, right Like two to fiveyears, and some people want it
as an asset.
So again, we'll help you find,but also just know coming in.
No, this isn't the end of yourlife.
If it doesn't work out, we canhelp you find someone else.
You can sell it.
(14:45):
There's so many options, and sothat should just ease your mind
a little bit as you're doingthe search.
It's not a forever thing, itcan be, but it doesn't happen.
Speaker 1 (14:54):
Right and here we are .
We're looking at anotherbusiness to buy right now, so
totally unrelated to banks,because we like them.
They're addictive and we likediversification and for us it's
about putting those pieces inplace.
That sorry, it's about puttingthose pieces in place.
I mean, I'm not using the wordabsentee here, but I want to be
(15:14):
unnecessary in our businesses,eventually, meaning to where
they can run without me, butthey can benefit.
And Jill, where we can stillbenefit.
We can help make decisions, butwithout us they can run.
They can still run.
Great, that's what we want tohelp people do.
Speaker 2 (15:31):
For sure.
Speaker 1 (15:32):
Right, yeah, that's the goal, that's what we're
working towards, that's with allof this, and that's the thing
that, when I go to bed at night,that makes me feel great about
the Pinks investment is thatit's building, it's getting
stronger.
If you look at our revenuetrending and ChatGPT said this
we're getting stronger andstronger.
We're growing every month.
The value of our business isgetting so we are getting better
(15:53):
.
Sometimes, when you're in it,it doesn't always feel that way,
but when you really look at it,when ChatGPT tells you it is.
ChatGPT is not always right, butin this case I think it is.
Next month will be a recordmonth for us, big time record
month.
So it's great to see thatgrowth.
But that comes because we'repaying attention, because we are
purposeful and because we wantto grow the business and we're
(16:16):
doing our best to lead.
We're not perfect, althoughJill thinks she's perfect.
You're pretty hot, I'm prettysmart, it's true.
So I don't know, I mean, Ithink that's this was um, just
full, just full disclosure foryou guys.
We were supposed to have aguest today and, um, the guest
has not arrived.
(16:36):
So we're just kind of gettingreal with you and just kind of
shooting from the hip.
Uh, you know, I would say that,before we break from this
podcast, the questions that Iget because a lot of you guys
reach out to me because you textme at 305-710-0050.
People want to know how do youbalance it, how do you do it?
What's best?
Do I hire a GM?
Do I not hire a GM?
(16:58):
I think you can start afranchise, certainly while you
keep your job.
But I think, if you're workingfrom an office, if you are a
doctor or something like that,where there are moments
throughout the day where you arejust not available.
I don't know that that'sadvisable.
I think you want to beavailable to your business and
it is your business.
You're investing a lot of moneyin it.
You should want to be involvedin your business.
Speaker 2 (17:18):
I think that's a misconception.
I think a lot of people thinkthis.
You know we don't use the wordabsentee but whatever.
Not being involved every minuteof the day, having NGM, you're
still involved, but you shouldwant to be, you know, especially
as you're building, as you'regrowing.
I think ultimately, you know,five years down the line, yeah,
you can let it run and pop inhere and there, but at that
point you have such a stable andexperienced staff.
(17:41):
But initially you should wantto see how it's working, you
should want to reach out, youshould want to talk to customers
, you want to talk to youremployees, because the more you
learn, the better you can be,the more you can improve.
Speaker 1 (17:52):
Yeah, I think if we were not already business owners
, working pinks full time wouldhave been definitely the best
thing to do.
But we have another business,we have two businesses and
having businesses is like havingkids.
It ain't predictable.
There's ups and downs, but theups are better than the downs.
But I think for all of you outthere it's worth it to take this
chance on yourself and to getinto the business.
(18:14):
And if you GM it yourself, youcan pay yourself that GM salary.
So again, you don't have to notpay yourself.
I think if you're running thebusiness, pay yourself.
Especially if you're rolling a401k, they're actually going to
mandate that you pay yourself asalary.
So those are all things to keepin mind.
There's plenty of fundingavenues from a home services
point of view.
Even with all the stock marketcraziness this week, our demand
(18:38):
is still fine.
It's fabulous.
I mean, again, like I said,we're just trying to keep up
with it.
So that's a good place to be.
We're trending.
For all of you that have kind ofbeen riding shotgun with us on
this pinks journey, we expectApril to be our best month of
all time, surpassing ourprevious best month, um, and
we're going to try and givethose boys up and are down.
(18:59):
And where's austin to us?
I guess they're up for usbecause we're very south.
We're going to give those boysin austin a little run for their
money.
Yeah, that's our plan.
We, we want to overtake austinhere.
I would love to do it by theend of the year.
They have three vans, we havetwo.
Really, the goal for us this isnot an earnings claim, this is
just a goal.
We want to be consistently at$10,000 a week.
(19:21):
We're getting close.
We're not there yet.
Once we do that, then we'll getthe next van.
We've also learned that we lovepower washing jobs.
Jill and I are going to berecording videos at the end of
this month for more content,that is, more power washing
centric.
Because, again, let's just say,our average power washing job
is probably five times more thanthe window.
(19:44):
If a window washing job isthree 400 bucks and a power
washing job is a thousand to8,000 on a large, you don't
always get $3,000 jobs, so thepower washing jobs.
And if to a thousand on a large, you can always get three
thousand dollar jobs, so thepower washing jobs.
And if we can get all of it,the windows and the power
washing and the paper ceiling.
That's huge.
So for us, I think we'reprobably on our van number three
.
Do another power washing van.
Sure, that's the plan, butwe're trying to get the.
(20:07):
For those of you interested inpinks, you should work with us,
by the way, um, to getintroduced to PINX, because we
can save you money $10,000 withour rebate.
I think that's the plan forPINX as a whole is to find a way
to get the cost of the powerwashing rig down for you guys,
for you future PINX investorsand you current PINX franchisees
who listen to our podcast.
Jobs are bigger.
(20:28):
So that's the other side too ispay attention to your numbers,
pay attention to your jobs soyou can scale your business
appropriately.
We also know, as Floridafranchisees, our slow season is
in the summer, whereas a lot ofthe East Coast you know colder
markets are getting out of there, coming into spring, where
they're going to start kickingass.
So we know focusing on thoselarger jobs can be better for us
, as half of our populationwhich is half of my voice there,
(20:51):
as half of our population, goesback up north.
So that's what I've got, that'swhat's happening.
What about you?
Anything else we missed?
No, you said a lot.
I try.
Well, this has sort of been animpromptu shoot from the hip
kind of podcast.
Hope you guys enjoy it.
In fact, we'd love to hear fromyou this was boring or, if you
liked it, text 305-710-0050.
(21:12):
In fact, that's what we'd liketo know from you.
Speaker 2 (21:14):
Yeah.
Speaker 1 (21:14):
Do you want more other franchisees on the show or
do you want to just hear Jilland I keeping it real?
Speaker 2 (21:21):
I mean, I think both are good.
But yeah, tell us what youthink we're doing this for you
guys, so you know any feedbackwe get helps.
Speaker 1 (21:31):
Yeah, A lot Helps everybody.
Well, that's it.
I think we've said it all.
All right For this week.
I'm Jack.
I'm Jill Talk to you next time.
Bye.
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