Episode Transcript
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Jess (00:00):
Think about the last time
a co-worker generally thanked
you for something.
How did it make you feel?
Now, imagine a workplace whereappreciation isn't rare but a
part of the culture.
Today we're diving into thepower of gratitude at work.
And, trust us, this isn't justabout being polite.
It's about transforming the waywe work, lead and connect.
(00:22):
So let's get into it.
Claude (00:24):
Hi, I'm Claude and I'm
Jess.
We are corporate employees byday, entrepreneurs by night and
work besties for life.
Jess (00:32):
Join us as we explore how
work besties lift each other up,
laugh through the chaos andthrive together in every
industry.
Work besties, how are you doingtoday?
Claude (00:45):
Claudia, one of my
favorite topics gratitude,
gratitude.
Jess (00:49):
Yeah, why is that?
Claude (00:52):
But not about me, about
you, I think.
Like our first episode for thisseason, you said that your you
know what you wanted to do wasdo more gratitude at work this
year.
So how is it going?
Jess (01:10):
I think it's better,
better, I don't know.
You tell me, no, I think it'sbetter, I would say so.
What my actual aspiration, ifyou recall, was I wanted to be
more in the moment for gratitude, because we did talk about the
two of us are pretty good aboutgiving each other kudos about
things, maybe not necessarilyreal time, but in general for
the week, and I said I wanted tosay it on the day instead of
(01:31):
randomly throughout the the weekas we had been doing, and I
think I'm I've hit my goals.
I'm much better about providingthat gratitude, not just to to
you, my work bestie, but to allthose that are on my team and
then around me, and from that Iwill say it's been some
positives and negatives.
I would oh yeah, well, notnegatives, but interesting
(01:54):
feedback.
Let's say, okay, so I like whathappened to you.
Well, not what happened to you,I believe, because I am so good
about now giving that real-timefeedback and providing the
thanks and the appreciation.
What I sometimes get back isnot always the appreciation, but
the parts that didn't work forthem, yeah, which is not
(02:15):
necessarily a bad thing, becauseit opens a avenue to
conversations that you haven'thad before or that clearly had
been dismissed before, so Ithink that's a good thing.
Claude (02:24):
It is.
So what do you think?
You know, it's all aboutgratitude.
So what do we think?
That gratitude is important?
Jess (02:32):
at work.
Well, for me, I believe thegratitude element is
multifunctional.
One of it is we are so quick tocall out the things that need
to be fixed and we're not greatabout providing the positives.
So I believe it's bringing backthe reminder of not everything
(02:52):
is bad.
We've accomplished so much andfrom that I see, at least on my
team, a little bit more positiveteam morale and cheering each
other on.
So that is one of the quickest,obvious focuses.
But I do believe it alsoprovides, as I mentioned,
another avenue for conversationand it's really helping to break
down some of those things inthe past that we didn't
(03:12):
necessarily talk about.
So I think it actually bondsthe teams and it provides more
open, direct dialogue andcommunication.
Claude (03:21):
For me gratitude, and I
actually love what you're saying
here, when people are quick tosay, when something goes wrong,
yeah, like every time this andthis didn't do it right way, and
.
But it is so important, thispositive reinforcement, and it
brings so much more to a personand I think something has to be,
(03:43):
you know, genuine.
Yeah, because otherwise, like,it has to be authentic.
Otherwise, if it's like you andI know someone that just going
to the bathroom was thank you somuch for, you know, blah, blah,
blah, thinking of this At thispoint, this is not genuine, so
you don't enjoy it anymore,point.
Jess (04:06):
This is not genuine, so
you don't enjoy it anymore.
I will say that is the oneagreed.
I think the one area you haveto be cognizant of is when you
make that change which I haveabout being better, about
bringing to life the positivethings that are going on and
really showing the appreciationreal time.
It has to be Exactly.
It can't just be like you can'tthank people for everything, for
breathing you know or thank youso much for breathing, I think
there's a way to provideelements of positivity in
(04:29):
general with every meeting, butit can't always be from a
gratitude, exactly, and it hasto be for something, I do
believe, that went above andbeyond than just something that
is normal.
Claude (04:41):
You know, there's also
something that actually I've
been doing, where, when someonedoes something above and beyond
and doing something good, I'llsend an email.
Thank you so much for blah,blah, blah, and I CC the boss
because, again, a lot of time wetend to criticize to the
(05:02):
manager whatever, what was goingwrong and not as much.
Oh, this person went above andbeyond and really.
Jess (05:10):
Does it necessarily have
to be just above and beyond, or
could it be they have made ashift or changed themselves?
Claude (05:16):
Oh yeah, that too yeah
of course, you know definitely,
and I think also it's importantyou know gratitude or showing,
and I think also it's importantyou know gratitude or showing,
hey, great job, even in front ofeverybody, right, when you have
in a meeting or whatever, andgiving like, do you know that?
So-and-so did that.
And I know that you've beendoing a lot of your research.
(05:37):
You know Jess is so good atthat I'm not, and in there that
I really loved was the rippleeffect.
Yeah, and there was the rippleeffect.
Yeah, and there is a rippleeffect.
You know, when you give thislike thankful and that gratitude
to the team, the team willrespond and we'll start doing
(05:57):
that, and I think that's whereyou can get away from this.
Jess (06:01):
Negativity and kind of the
criticism element that goes on
at work.
Yeah, I think it's likereframing how do we have better,
more positive conversations?
And this is a way to do thatfor sure, exactly.
I think you doing it not justto people on your team but your
peers also helps with that, um,and even to your boss, like even
(06:21):
providing gratitude up.
I think can help remind them aswell.
Claude (06:29):
There was one that I did
say to my manager, my boss or
whatever that it was the firsttime last year I took vacation
and did not open my email,nothing, because she said you're
not doing it Even at one point.
I couldn't get away from it andI say, hey, I texted.
(06:49):
What's up, you know everythingokay.
And she's like, nope, you're onvacation.
And for me that was such a big.
I was so grateful that I gavemy, you know the gratitude that
I was able to take vacation thatwas the first time in yes power
break that you'll see
Jess (07:10):
later or you heard before,
depending on you know but no,
that does make sense that youwould then be so appreciative of
, yeah, somebody respecting, andand it is one of those two
where the ripple effect by doingthat, you in essence will now
do the same to your peopleexactly exactly again and I'm
going to say actually agratitude right now.
Claude (07:33):
I don't know if you
notice, but we are in a much
nicer, fancier spot and this isthanks to Jess, so I'm showing
my gratitude with all that.
It's like incredible, likeincredible.
I know how far we've come.
Jess (07:50):
I mean that's for both of
us, Me kind of pushing us a
little bit more.
Claude (07:54):
Yes, a little bit more.
A little, a little.
But I'm grateful for that, thankyou.
Jess (08:02):
I'm grateful.
It's fun to see how much we'veprogressed.
Claude (08:06):
A little bit more than a
year, All right.
Jess (08:11):
so thank you for that
gratitude.
I appreciate it.
Claude (08:12):
I had already forgotten.
Jess (08:16):
Speaking of gratitude,
habits and ways to like quickly
show appreciation, can you talkabout say thank you?
Claude (08:38):
And also, I think,
gratitude can be also not only
verbal but also, you know,emotional or physical nonverbal,
like smiling physicalnon-verbal, like smiling, and
you know, even when you have ameeting like, for example, I'm
with my team and the team ispresenting or whatever having
(08:59):
just this smile and you know thehead nodding and it really
shows the appreciation, and also, again, being very intentional
on what, just saying thank youor hey, also what and I guess
that goes back to email, wheresomeone on my team does
(09:20):
something really good, what Iwill do is send a little email
thank you so much.
Blah, blah and cc my boss.
So their N plus one is aware ofwhat they did.
So, yeah, that's my thing.
Jess (09:35):
So I have a couple of
hacks too, I believe one that
I've been doing more recently isI've noticed that when I get
into calls sometimes you get in,you join and there's like a
little bit of a call it thecoffee clutch, yes, right, where
it moves quickly from you knowwhat did, how was your day or
what did you do this over theweekend to a complaint about
something, what I've been doing.
(09:55):
When I joined in on that, Ieither throw a positive spin
based on what they're talkingabout or challenge back and be
like but isn't there onepositive thing you can think of
just to help reinforce that?
Not?
everything is truly negative noteverything is truly bad and
that does kind of like take thema step back.
And I've found, when I've donethat recently, especially on my
(10:18):
team, somebody actuallycommented to me on Friday.
You know what, jess, you'rereally good about every time we
come with a problem, that youhave like a positive spin on it
or you have a way to like shiftour mindset, and they're
noticing it.
Claude (10:31):
So like it does work.
Jess (10:32):
It doesn't, but it's true.
It might not be authentic toeverybody.
As you talked about, you got todo it in a genuine way, but
there is a way to still do thatyeah, it's like when actually,
yes, and I love that, because alot of time when someone screwed
up we all screwed up.
Claude (10:49):
That's how we learn,
right at the end of the day,
right yeah that's.
I screwed up plenty in my lifeand what you do, you do
processes or whatever to avoid.
You learn from it, and that'sthe same thing is you tell your
team look well, if it's afterthe third or fourth time, that's
another question, another story, but the first time it's like
it's okay, you know, we are allhuman, you'll know for next time
(11:13):
this is what might happen andto go from there.
So always looking at thatpositive thing, yeah, for sure.
Jess (11:21):
The other hack that I have
.
I call it the one minutegratitude trick, so this is one
that is meant to like shift yourmindset instantly.
So it's a little bit more aboutan internal thing versus the
team dynamic.
but when you are in a situationwhere all of a sudden, you're
noticing how negative you are,you take, you take a deep breath
(11:43):
and you like breathe in,breathe out, and you have to say
one or two things positive.
It doesn't actually have to beabout that element, you just
have to say positive things andit instantly puts you in a
better mood.
So I tend to do it about melike I'm trying my best.
Claude (12:04):
I really like my blue
eyelashes today, or something
that just makes me, I love mylife, I love my job, I love my
job, I love my job, I love callback to another episode if you
haven't watched it, please do.
Jess (12:20):
It's magical and
definitely another way that can
help shift your mindset, andit's similar to that exactly the
same kind of processing rightit automatically shifts your
mindset.
Yeah, that's what I have.
Instead of being in that, stuckin that negative place, I have
to do that.
Giving yourself gratitude isalso just as important that's
where I have to work on.
Claude (12:40):
I don't give myself
gratitude to the others.
Yes, you don't cc yourself.
Oh my god, I am so impressed bywhat you've been doing today.
Blah, blah, blah and Cece myboss, that's so funny, that's
(13:07):
brilliant no I tend to givegratitude to others, but not me.
Well, you gotta work on thatthese are all practices.
Jess (13:14):
The whole point of this
whole season wellness is like
it's not going to just happen.
You have to be aware and thensmall changes matter.
They may they lead to bigchanges longer term.
Small, small.
So question for Do you thinkyou can be both grateful and
frustrated at the same time?
Claude (13:35):
I looked at that
question and I was reflecting
and I came with nothing.
I was trying to find you can'twhat word.
Example of it?
Oh us, when we get frustratedwith each other, but then we all
, oh, that's brilliant, that'sbrilliant.
Jess (13:55):
It's good to know where I
stand in this friendship here.
I'm very grateful to hear thefeedback, thank you.
What I actually was referringto is how you and I became
friends.
Right, we were in anenvironment that was not
positive.
It was very frustrating, but wewere grateful for each other.
Yes, you were so upset, right,you were like crying over this.
(14:20):
So I do.
I think, in a way, when youthink about I'm not saying ours
was a fully toxic situation oranything like that no, in a
toxic environment, situationwasn't fun, and in a toxin
environment or in an environmentwhere you are challenged or
dealing with a big challenge,the value of having a work
bestie.
Claude (14:39):
With each other.
Jess (14:39):
Yeah, so it is okay, like
I think the reason we bring it
up, or I thought, to bring it upclearly is because I think it's
okay to sit there in both Liketo be thankful and grateful for
having the support, having theability to be collaborative with
certain individuals and things,but also still be frustrated in
your environment.
Claude (14:59):
Yeah, now I do
understand, Because when I was
reading I couldn't understand,like being frustrated with
someone and grateful at the sametime.
Oh, got it, it was the sameperson, you know.
That's why I'm like I wastrying and you just brought
frustrated as well as gratefulso you couldn't do it, don't you
get frustrated by me toosometimes.
Jess (15:20):
That is for the work.
Besties after dark episode andI might need a little cocktail
to help get me to say that but,yes, but it's normal.
Claude (15:29):
We are human and that's
what friends are.
We love each other.
We get frustrated.
We talk.
We love each other even moreExactly.
So that's normal.
But yes, so that gratefulnesscan be a weapon against that.
The frustration.
Explain that to me you say itlike we were frustrated with our
(15:59):
situation, situation.
We had our it's, that gratitudewith each other because we were
helping each other Againyin-yang, I know, but we were
helping each other was really aweapon against that frustration.
That we could remove thatfrustration kind of on the side
(16:23):
or not be consumed as much.
I quite like that.
Jess (16:28):
It's really good See that
I know Guess what I love it.
Claude (16:34):
You've been doing it too
, though I've been seeing some
stuff.
Jess (16:37):
you've been doing it too
and we're now showing gratitude
for our um isms.
Let's call them yes, yeah, andwe do copy from each other.
I'm not gonna lie, that's true.
That is a fair statement rightthere, I hope.
Claude (16:52):
Hopefully I copy more
you than you copy me, but, yeah,
attitude is so important, notonly, as you know, an employee,
but an employer as well, where Imean not that we're an employer
, but, you know, as a team leademployer, but not of, yeah, just
(17:15):
of you and me right now.
Yeah, exactly, but actually it'sso funny because I have someone
in my team that tend to be abit a bit like very straight to
the point, right, and one daysomeone in the team did well
cross-function, did somethingvery good or very nice or really
supporting the team, and theperson say thank you, thank you
(17:39):
so much, but CC the boss orsomething, or CC me and I send
back the email.
I'm like I love that email,that's awesome that you did that
.
And she's like I'm learning,I'm learning, I'm doing the same
as you do.
And again, ripple effect.
Jess (17:58):
So I guess what you could
say, based off of your having
gratitude or you can leveragegratitude as a form of a weapon
is almost as if saying it's likea superpower it is.
So.
This is something that I thinkall of you in the WorkBestie
landscape can also think about.
So, whether it's a quick thankyou to a co-worker, an email to
(18:18):
that co-worker with their bossand or their boss's boss, just
kind of showing thatappreciation, talking about the
wins, talking about how muchthis has really helped the
collaborative effort I thinkthere's just great examples that
we talked about today or evengiving gratitude to yourself,
taking that one minute pausethese are all things we can
incorporate into a daily habittotally and because, at the end
(18:40):
of the day, you will want to domore for that person, like my
mentor.
Claude (18:46):
That was like maybe 30
years ago, maybe not, anyway,
long time ago.
This woman incredible I meanyou heard from carrie the last
episode chris, right, my mentor.
We were all wanted to work forher because there was this
genuine gratitude, this respect.
It was incredible.
Jess (19:07):
All right, everyone Well.
So until next time staypositive, stay thankful.
Claude (19:13):
Thankful yes, and let us
know also what do you do to
show gratitude to your work,besties or even to the people
that work for you?
Great, Bye.
Jess (19:29):
Remember, whether you're
swapping snacks in the break
room, rescuing each other fromendless meetings or just sending
that perfectly timed meme.
Having a work bestie is likehaving your own personal hype
squad.
Claude (19:42):
So keep lifting each
other, laughing through the
chaos and, of course, thriving.
Until next time, stay positive,stay productive and don't
forget to keep supporting eachother.
Jess (19:57):
Work besties.