Your Intended Message

Manage Difficult Conversations & Meetings

The 3-step script to calm angry people (ignore words, read feelings, label)

Episode 273 (Doug is based in California)

In this conversation we explore…

• https://dougnoll.com/why decisions are emotional and what that means for leadership credibility

• the 92-second reset protocol that calms intense situations fast

• a three-step method: ignore words, read emotions, reflect with “you”...

Build trust in business through authentic storytelling The brand blueprint: how to define values and tell your story

Episode 272  (Deevo is based in Charlotte, NC)

In this conversation we explore…

• how to cut through industry noise with a no-fluff branding approach

• why self-discovery is the foundation of personal branding

• the role of trust and experience in building client relationships

• how authentic storytelling creates...

Build Innovation Teams That Thrive in Ambiguity Human Ingenuity: Clever, Inventive and Fearless Thinking

Episode 271 (Ken is based in the Greater Toronto Area)

In this conversation we explore…

• why innovation often stalls in organizations

• the difference between innovation, entrepreneurship, and ingenuity

• how to measure and manage openness to ambiguity

• why diversity of thought and background is essential for innovation

• ...

High-Stakes Communication: Lessons for Leaders From Crisis to Product Launch: Mastering High-Stakes Messaging

Episode 270 (Angela is based in Massachusetts)

In this conversation we explore…

• why every business needs a crisis communication plan

• how to identify vulnerabilities and prepare for unexpected risks

• why proactive preparation is a positive mindset

• how to communicate with honesty, transparency, and values

• why “no...

Cold Calling in 2025: Strategies That Still Work Combining Emotional Intelligence with Artificial Intelligence

Episode 269 (Ashely is based in Indianapolis, Indiana)

In this conversation we explore:

• how AI can serve as a no-cost, personalized sales coach

• why combining emotional intelligence with artificial intelligence strengthens selling skills

• the importance of reviewing your own sales calls to identify scarcity languag...

Stop Your Brain from Sabotaging Your Happiness and Success Mind Shifting for Leaders: Building Teams That Solve Complex Problems

Episode 268 (Mitch is based in New York State)

In This Conversation We Explore…

• how cultural values shape communication and decision-making

• the hidden “lies” that societies accept and how they influence relationships

• why the survival brain reacts faster than the resourceful brain

• what “Part X”...

Secret to Memorable Presentations Be Funny without Offending: Self-Deprecating Humor

Episode 267 (Danny is based in Denver, Colorado)

In this conversation with Danny Brassel we explore:

• how to instantly connect with your audience using relatability, authority, and purpose

• why storytelling beats bullet points for memorability and emotional connection

• how to mine everyday experiences for meaningful stories that support your...

Fix What's Broken with Traditional Networking Replace Referrals with Introductions to Build Your Business

Episode 266 (Donnie is based in Texas)

In this conversation with Donnie Boivin we explore:

• why the traditional rules of networking fail in the B2B space

• how to eliminate the pitch and still make meaningful connections

• how to use LinkedIn QR codes instead of business cards

• what it means to rank your network and why i...

Stop Hiding Your Flaws—Use Them to Lead One-Eyed Wisdom: Using Your Flaws to Connect with Others

Episode 265 (Diana is based in Florida)

In this conversation with Diana Fritz we explore:

• how Diana uses her literal blind spot to teach about communication blind spots

• why vulnerability builds stronger connections in leadership and teams

• how DISC profiles reveal communication styles and hidden friction

• strategies to adjust ...

How to Create Psychological Safety in Your Team From Ego to Empathy: Reframing Executive Presence

Episode 264 (Richard is based in South Africa)

In this conversation with Richard Reid we explore:

• the true meaning of charisma and why it’s more about how others feel than how you appear

• the role of psychological safety in building trust, influence, and innovation

• why self-awareness is the foundation of authentic leadership

• ...

Help Your Audience Listen Better Why Curiosity Is the Key to Connection and Leadership

Episode 263 (Meaghan is based in Chicago)

In this conversation with Meaghan Benjamin we explore:

• The difference between credibility and rapport — and why both matter in leadership.

• How communication habits are formed and the importance of adapting them.

•  

• What it means to practice agile communication in today’s digital world.

• How curi...

How to Ask Better Questions Without Saying "Why?" Stakeholder Whispering: Secret to Better Communication

Episode 262 (Bill is based in New Mexico)

In this conversation with Bill Shander we explore:

• How to uncover what your stakeholders really need—beyond what they ask for

• Why your first idea is often just an automated response

• How to apply the Socratic method to guide people toward their own insight

• Why asking “why” dir...

How Video Builds Trust and Your Bottom Line How CEOs can Build Authentic Person Brands that Attract Opportunity

Episode 261 (Alan is based in Oakville, Ontario)

In this conversation with Alan McClaren we explore:

• the power of authentic personal branding for CEOs and business leaders

• how a Brand DNA session transforms fear into clarity and confidence

• why video is the most scalable and trustworthy communication tool today

• ...

Instead of Call-to-Action Do this Inside-Out vs. Outside-In Marketing

Episode 260 (James is based in California)

In this conversation with James Hipkin we explore:

• The difference between inside-out and outside-in marketing—and why it matters.

• Why empathy is a marketer’s most powerful asset.

• How to design a website that confirms, not converts.

• The fatal flaw in “call to action” and what to say instead.

• How to create “p...

Networking for Introverts: Break the Ice Confidently Transform your Networking Mindset from Sales to Service

Episode 259 (Michael is based near Atlanta)

In this conversation we explore:

1. Why networking should focus on giving rather than receiving.

2. How to build trust through active listening.

3. The FORM method to start conversations naturally.

4. How to practice introductions and grow more confident.

5. Why handwritten thank you ...

Vocal Confidence: The Hidden Key to Leadership Voice Training Tips for Team Leaders and Executives

Episode 258 (Tina is based in Florida)

In this conversation we explore…

• …why voice pitch influences leadership credibility and income.

• …how vocal qualities like tempo and sonority affect trust.

• …the cultural biases and perceptions surrounding vocal fry.

• …how to warm up your voice quickly and effectively before a speech.

• ...

How to Create a Sense of Belonging at Work Retain Talent and Boost Innovation with Cross-Generational Mentoring

Episode 257 (Summer is based in Washington DC)

In this conversation we explore…

1. Why traditional mentorship models are no longer effective in today’s multigenerational workforce

2. How a horizontal mentorship model fosters mutual respect and learning

3. The psychological need for belonging and how it fuels engagement a...

Stop Outsourcing Culture to HR From Toxic to Terrific: Small moments create big shifts

Episode 256 (Mike is based in Canmore, Alberta)

----

In this conversation we explore:

• The difference between workplace culture and humor—and how humor supports culture.

• Why culture is a company’s number one competitive advantage.

• The visible and invisible signs of strong or weak workplace culture.

• The impact of leadership on shaping a...

Podcasting vs. Radio: Carl Richards Explains the Big Shift The Secrets to Sound Bites: Make Your Message Memorable

Episode 255 (Carl is based in Gananoque, Ontario)

-----

In this conversation, we explore:

1. The evolution from radio to podcasting—what changed, what remained.

2. The core differences between scheduled radio and on-demand podcasting.

3. Why defining your podcast’s purpose is the most important first step.

4. The myth ...