In this episode of On Call with Southern New Hampshire Health, Rebecca Cooper Piela, Vice President of Quality, Safety, and Accreditation and Chief Quality Officer, shares the inspiration behind Walk With Me, Southern NH Health’s system-wide
initiative designed to create a smoother, more supportive experience for every patient we serve.
Rebecca reflects on her path from bedside nursing to senior leadership and how those experiences shaped her commitment to improving patient experience. She explains how Walk With Me encourages all staff to think about care from a patient’s point of view and to stay present with patients and families throughout their journeys.
Listeners will hear real examples of how Walk With Me is already making an impact, along with a look ahead at what is coming next. This conversation highlights how small, intentional actions can create meaningful reassurance and support for the people who trust Southern New Hampshire Health with their care.
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