308: How AI dictation software can benefit clinics

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Mark Massaro, DVM,  was born and raised in south Jersey and comes from a family of veterinarians – both his parents, older brother, and his aunt are all vets! He graduated from the Cornell University College of Veterinary in 2019.

After graduating from vet school, Massaro completed a rigorous rotating internship in small medicine and surgery at the Center for Animal Referral and Emergency Services (CARES) in Bucks County, PA. Following internship Massaro joined the family practice, where he served as an Associate Veterinarian for about a year, as well as the Marketing and Technology Lead.

However, Massaro’s interests in the veterinary management / technology world grew, so he then took on a series of roles at different companies, spanning from remote work in NJ to on-site positions in Philadelphia, Houston, TX and Knoxville, TN. All of these roles centered around advancing technology in the veterinary industry, specifically relating to electronic medical record (EMR) or practice information management systems (PIMS).

In 2023 Massaro returned home to south Jersey and is now the Director of Veterinary Software for VetmEDUcate, a group of 7 hospitals. These include Absecon Veterinary Hospital, Art City Vets & Urgent Care, Audubon Family Veterinary Center, Cape Veterinary Hospital, Exclusively Cats Medical Center of Medford, Mount Laurel Animal Hospital, and Pennsauken Animal Hospital & Urgent Care. Collectively these hospitals employ over 100 vets and 800 total staff.

Outside of work Massaro’s interests include playing sports (soccer, basketball, tennis, volleyball), as well as hanging out and hiking with his wife Carolyn and their 3 dogs (Treeing Walker Coonhound, Miniature Poodle, and Texas Street Pitbull) and 2 cats (only the dogs hike, but not for lack of trying!). He is also very passionate about mental health in the vet profession, as well as the recent advancements in AI, and where those two things meet (i.e. AI scribes getting vets home on time!) and is very active on Linkedin!

You can learn more about Massaro and read his work on his website, The Digital DVM