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Dental Drills Bits
Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.
Episodes
July 14, 2025 • 28 mins
Episode Summary:
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury explore the often-overlooked power of a well-crafted job description. They explain why generic or outdated descriptions can set your practice up for failure—creating confusion, legal risk, and m...
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July 7, 2025 • 20 mins
In this episode, Sandy Pardue kicks off a powerful conversation about the most overlooked step in fixing front desk chaos: assessing your team’s current morale, mindset, and motivation. Before you implement new systems or pile on training, you’ve got to address the emotional temperature of your practice. Is your team ready for change? Or are they quietly resisti...
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June 30, 2025 • 18 mins
In this eye-opening episode, Sandy digs into one of the most overlooked contributors to rising accounts receivable (AR) in dental practices—abandoning mailed statements too soon.
You may be emailing and texting patients about balances, but do you actually know how many patients you're reaching? Sandy breaks down the data and sh...
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June 23, 2025 • 38 mins
What if your marketing isn’t the problem—but your expectations are? In this episode, Dana and Sandy welcome Grace Rizza, the powerhouse behind Identity Dental Marketing, to break down why most dental campaigns fall flat—and what actually works. From unethical agencies to underfunded ...
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June 16, 2025 • 26 mins
Hiring is never just about plugging a hole. It’s a strategic leadership move—and when rushed or mismanaged, it can quietly sabotage your entire practice.
In Part 2 of the Hiring Series, Dana and Sandy dive deep into what happens between identifying a hiring need and getting the green light to bring someone on board. From peckin...
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June 11, 2025 • 25 mins
A growing team sounds like success, but adding the wrong hire too soon can wreck morale, raise overhead, and increase chaos.
In this kickoff to the Hiring Series, Dana and Sandy break down how to assess whether your practice truly needs to hire or if it’s time to get serious about systems, training, and communication firs...
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June 2, 2025 • 27 mins
A dental team without effective meetings is like a GPS with no signal—lost, frustrated, and going in circles.
In this episode, Dana and Sandy dive into the often-overlooked power of consistent, structured team meetings. From setting agendas and reviewing stats to celebrating birthdays and avoiding gum-chewing drama, they lay out the exact formula for turning “jus...
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May 26, 2025 • 27 mins
May 19, 2025 • 38 mins
We’re diving into a topic that separates struggling practices from high-performing ones—your front desk metrics. Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Spoiler alert: if you’re not measuring it, you can’t manage it!
Whether you're brand ...
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May 12, 2025 • 28 mins
Membership Plans That Work: What Compliance Really Looks Like
Dental membership plans aren’t new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits, Sandy and Dana are joined by Jan...
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May 5, 2025 • 25 mins
We’re diving into a topic many practice managers quietly struggle with—what happens when your team feels more like friends than employees? Dana and Sandy tackle a heartfelt listener question: “How do I manage a team I’ve been friends with for years?”
Whether you were promot...
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April 28, 2025 • 23 mins
Vacation-Proofing Your Team
Episode Description
Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this epi...
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April 21, 2025 • 30 mins
Gossip at Work: The Hidden Cost of Chatter
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Gossip at Work: The Hidden Cost of Chatter
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April 14, 2025 • 27 mins
When the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she’s sharing exactly how to do it.
In this episode, Dana and Sandy break down what it takes to recession-proof your practice before anything h...
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April 7, 2025 • 29 mins
Episode Summary:
This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she’s bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling rais...
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March 31, 2025 • 23 mins
Want to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction.
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March 24, 2025 • 21 mins
March 17, 2025 • 22 mins
📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis"
🎙 Episode Description
What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Read more
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March 10, 2025 • 20 mins
Episode Description
Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how ...
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March 3, 2025 • 27 mins
Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes.
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