Better Every Shift

It’s a special show this week, as Dr. Reggie Freeman returns to talk all things higher education and help us celebrate a milestone moment for Zam. It was Chief Freeman who, during his first appearance on Better Every Shift, encouraged Zam to go back to school – and he did. Zam and Freeman share their personal education journeys, detail what they have learned about how they learn, and encourage all fire personnel to consider what’s ...

“There’s a job for everybody” at the volunteer fire department. That’s Chief Reid Vaughan’s perspective on recruitment. Cuba, Alabama, where Vaughan serves as fire chief, doesn’t have a lot of financial support, meaning officials have to get creative about how to best serve the community. Vaughan shares volunteer recruitment strategies plus smart ways to do more with less. We dig into all this plus:

• Mutual-aid relationships th...

This week’s Extra Alarm insights come to us from Division Chief Eric Latimer, who uses the metaphor of pruning a rose bush to emphasize the importance of evaluating and updating fire department practices, policies and technology. Pruning is necessary to eliminate outdated methods and make way for new, more efficient practices. Areas for potential pruning include outdated policies, unsafe practices, irrelevant tools, and administrat...

It’s Draft Day – a perfect opportunity to spotlight one player who has chosen to support the fire service through the NFL’s “My Cause My Cleats” program. Colts center Danny Pinter, who has several ties to the fire service, honors fallen firefighters on custom designed cleats each season. Zam and Janelle met Pinter a recent National Fallen Firefighters Foundation event where Pinter connected with the fire service leaders and the lov...

This week’s Extra Alarm insights come to us from Linda Willing, who tackles the significance of proportional responses. Willing emphasizes how underreaction can condone inappropriate behavior, while overreaction can waste resources and damage trust. Using real-life examples, she illustrates that responses should be fair, consistent and proportional to the incidents, whether on the fireground or in organizational settings. Dispropor...

“I’ve seen some horrendous accidents and things – never in my life had I seen anything similar to this.” Chief Kim Zaragis describes the scene of the Oklahoma City bombing – a terrorist attack that killed 168 people and injured more than 600 others on April 19, 1995. As we mark 30 years since the horrific incident, Chief Zagaris recounts his 16 days working the scene as the planning section chief – a role he was tasked with due to ...

This week’s Extra Alarm insights come to us from Dr. Rachelle Zemlok, a clinical psychologist focused on first responders families. Dr. Zemlok examines the tendency of some firefighters to spend extra hours at work to escape personal problems, leading to emotional distance and strained relationships at home. The structured environment of firefighting contrasts with the complexity of home life, causing some to avoid addressing domes...

Firefighters sometimes get “too cute” on the fireground, trying to do too much or step outside their area of expertise. On this Better Every Shift playback, San Francisco Assistant Chief Nicol Juratovac shares some examples and urges firefighters to focus on their bread-and-butter tactics for a strong “interior offensive aggressive attack” – her all-time favorite words. Juratovac is a student of the game day in and day out, honing ...

When fires erupted in Los Angeles in early January, the incidents seemed to shift from wildfire to urban conflagration in an instant. Orange County Fire Authority Fire Chief Brian Fennessy, who grew up in Altadena, hurried back to his home community as it was being run over by the Eaton Fire. What Fennessy witnessed was mind-blowing – only a few homes in a massive area spared from the fires. Fennessy shares his experience during th...

This week’s Extra Alarm insights come to us from Chief Marc Bashoor, who addresses the crucial need for a unified and elevated national fire service structure. Bashoor argues against the closure of the National Fire Academy (NFA), emphasizing its critical role in providing consistent, advanced training across all states. He also critiques the fragmented federal oversight of various fire and emergency services, and proposes the crea...

“What’s the building hiding from you?” That’s a key question from Chief Andy Starnes, our resident thermal imaging expert on this special episode of Better Every Shift. Starnes, the founder of Insight Fire Training, joins Zam to dig into all things thermal imaging technology, including how TICs can reveal the building’s hidden dangers, how and why so many firefighters misuse their devices, plus tips and tricks for spending less tim...

This week’s Extra Alarm insights come to us from Captain Patrick Durham with the Troy (Michigan) Fire Department. Captain Durham addresses the issues firefighters face when dealing with electric vehicle (EV) fires, particularly the challenges posed by thermal runaway events in lithium-ion batteries. Durham covers various methods and tools for extinguishing EV fires, such as firefighting foam, Class D extinguishers, pancake and pier...

Whether responding to a medical emergency, coordinating disaster relief, or ensuring officer safety in high-risk situations, public safety radio systems provide mission-critical communications that enable first responders to fulfill their missions.

What does it take to ensure these systems remain functional, interoperable and adequately funded?

This special episode of the Better Every Shift podcast, sponsored by Kenwood, features a...

This week’s Extra Alarm insights come to us from Chris Paskett, a battalion chief with Eugene Springfield (Oregon) Fire. Paskett details how incident commanders can perform traditional fireground after-action reviews through brief tailboard discussions, capturing audio and tactical worksheets, and conducting thorough audio reviews. Additionally, he covers how to apply AARs to non-operational settings, including employee interaction...

“There’s no better time than now to watch the Fire Service One Voice message being exercised,” notes former U.S. Fire Administrator Dr. Lori Moore-Merrell on this week’s podcast. The collective message from fire service leaders and organizations focuses on the importance of the National Fire Academy – an institution that, effective Friday, was shuttered for all in-person and instructor-led training, FEMA says as part of a review of...

Recruitment and retention are critical issues impacting fire departments across the country, and while it’s important to level up our efforts there, Deputy Chief (ret.) Kevin Quinn emphasizes a third R – replacement, as in, succession planning. Chief Quinn, who served for over 40 years on the board of the NVFC, certainly understands the importance of such long-term vision and planning, as he has mentored and empowered countless eme...

This week’s Extra Alarm insights come to us from Battalion Chief Ben Thompson from the Birmingham Fire Department. The article explores how battalion chiefs can earn the respect and trust of their firefighters through personal interactions that display compassion. Thompson recounts personal experiences to illustrate these qualities, emphasizing the importance of handling small, day-to-day moments with care and empathy. Read the art...

Shortly after taking the helm as fire chief of the San Francisco Fire Department, Dean Crispen received the advice to “just be true to your basic values” – perfect guidance for someone whose values are focused on love for the city and wanting it to succeed, particularly after some challenging years. As the city continues to move in an upward trajectory, Crispen’s focus is on making the department hyper-connected to the people it se...

This week’s Extra Alarm insights come to us from Joan Hill, who details the need-to-know information about the Social Security Fairness Act, which eliminates the Windfall Elimination Provision (WEP) and the Government Pension Offset (GPO). Hill explains the changes and their implications for firefighters, answering key questions like: Who benefits from the Social Security Fairness Act? Will benefits be retroactive? What is the impl...