Today, during our episode of Customer First, we're going to be talking about orchestrating customer experiences and KPMG's Global Customer Experience Excellence report for 2021. We'll be discussing what are the key trends from year's research and who are the companies leading the way in CX?
Our speakers this episode:
- Julio Hernandez, Global Lead - Customer and Operations, KPMG
- Jenny Roche, Partner, KPMG Australia
-
Peter Liddell, Global Head of Operations, KPMG
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