DeliveryX
How do retailers make more products ’buyable’? Increase the rate of purchase? Improve the delivery and post-purchase experience? All while increasing sustainability, managing costs and maintaining competitiveness? This series looks at the options to excel at each stage of the value chain - moving us ’beyond the buy button’.
Episodes
DeliveryX editor Katie Searles is joined in the studio by David Morin, head of customer & retail strategy at Narvar, to look back over the first series of Beyond the Buy Button.
With clips from Selfridges, Pandora, Wolverine Worldwide and Yodel, the panel will review topics including sustainability, packaging, supply chain transparency, technology and carrier management.
Stores can become mini warehouses, with stock located close to consumers. RFID technology gives retailers an accurate view of store stock optimising stock replenishment and enabling staff and customers to see exactly what’s in store. This episode looks at the complications when picking stock from store, the future of click & collect and how rapid delivery fits in.
In the main, scope 3 emissions make up the largest part of a retailer’s carbon emissions, so a brand or retailer is not just measuring their own impact on the planet – and the people that produce the products they sell – but those emitted by everyone throughout the supply chain and every part that makes up the final product.
Jessi Baker, founder of Provenance, and Markus Linder, co-founder & CEO of Inoqo, join Katie ...
In this episode we look at how ecommerce deliveries are now part of the customer experience, with boxes and bags as well as product packaging providing part of the brand story.
For some consumers, an order being delivered is the first physical contact with the brand. Almost 1 in 5 consumers say they won’t buy from retailers who don’t use sustainable packaging.
Katie Searles in joined by Stephan Ango from end-to-end packagi...
Retail doesn’t stand still, and in this episode the panel discusses the continuous changes and the increasing pace of change. The discussion covers how the pandemic altered things again, as did/does Brexit.
Flexibility and agility are required through daily trading and the year’s peaks and troughs along with scalability for future growth. A big ask for an industry that not that long ago was used to moving pallets rather t...
In this episode we discuss how as ecommerce continues to grow more people will be needed to fill logistics, warehousing and delivery posts.
The panel looks at how retailers are responding to the labour gap including:
- AO increasing its warehousing capacity by more than 80% over the last 18 months, creating more than 1,500 jobs across the business.
- John Lewis investing in extra freight and ships to ensure goods arrived i...
In this episode we consider the business models, drivers and commercial options for delivery companies. We've seen the importance of service quality to the customer - who of course also demands extensive options and a zero cost - and so in this episode, we focus on how the carriers are adapting to, or leading, the retailer's requirements.
We're joined by Mike Hancox, CEO of Yodel, and we cover:
- Carrier reputation and c...
For our discussion on "returns" we are joined in the studio by Ricky Wilson of Pandora, and Steven Irwin of Wolverine Worldwide (the group that counts Sweaty Better, Wolverine, Saucony and Merrell amongst its brands).
With 89% of UK consumers saying that ease of returns is a top priority, we discuss:
- how to make returns smoothly
- serial returns and 'wardrobing'
- "trusted exchanges" and how to speed exchange and refund
- ca...
For our discussion on circular business models we are joined in the studio by Ricky Wilson of Pandora, and Steven Irwin of Wolverine Worldwide (the group that counts Sweaty Better, Wolverine, Saucony and Merrell amongst its brands) and Mike Hancox, CEO of Yodel. We cover:
- recent news on green delivery from Royal Mail, Tesco, and others
- Amazon's Hackney, London "micromobility hub"
- discuss bikes (referencing Yodel reachi...
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