What Should I Expect From A Service Technician?

"We stand behind our guys, but we make sure that they know that they have a home here and we really are concerned about them and their family."

- Cody Johnson, Garage Door Expert

 

Check A Pro Joe talks to co-owner, Cody Johnson from Garage Door Doctor in Houston, Texas.  Cody answers this question - "What Should I Expect From A Service Technician?"   Listen to find out more...

 

Garage Door Doctor Is Family Owned and Operated. They Have Been Providing Expert Residential Garage Door Service and Garage Door Installations Since 1987. Same Day Service! Our Fleet Of Service Trucks Are Completely Stocked With The Parts Necessary To Repair That Broken Garage Door, Remote Transmitter, Garage Door Opener Problems, Rollers, Hinges, Weatherstrip, Doors Off Tracks or Broken Door Cables. They Can Fix It! Call Today -

https://www.garagedoordoctor.biz or check them out at www.checkapro.com.

 

Visit Us At -  Garage Door Doctor

 

Episode Transcript

(00:00):
Here on the Check A Pro Radio show.
Questions come in from homeowners about repair replacement and maintenance of general things around their home.
When I get a question about garage door repair or replacement or maintenance,
I go to my,
go to Guy Cody Johnson from Garage Door Doctor.
Hello,
Cody,
how are you?
Hey,
Joe,
thanks for having me.

(00:21):
Yeah.
So the questions come in.
What should I expect from a garage door service technician?
What should I be looking for?
Uh,
interesting question.
So what I would be looking for,
that's how I'll answer.
Yeah.
What I would want my mom to be looking for is,

(00:42):
first of all,
I would,
I would check the background of the company.
How many Google reviews do they have?
Um,
for instance,
we have over 3000 at 11 of our review site links.
You know,
I would check their reviews,
Google Facebook,
Yelp Angie's List.
I would check out them in next door app and see how they're doing there.

(01:03):
Do I have referrals from my own neighbors?
Um,
I would check them from check Aro Jo and because you check the references,
a lot of companies don't have references,
they may be able to fake some reviews,
buy some fake reviews,
those are services that are out there and,
and until Google catches them and deletes them.
Um So I would check for references.

(01:23):
What you do for us is a service you provide for your clients,
the customers.
Um So that would be probably be my first part.
How long have they been in business?
Have they been in business for 33 days,
three months,
three years or 30 years?
Like we've been in business since 1987.
Um,
I would check into,

(01:43):
do they have W-2 employees?
So,
which are real employees or 1099 subcontractors?
The difference there if a subcontractor comes to my house falls off of a ladder and breaks his arm or breaks his back or his neck.
God forbid,
who's gonna be liable.
The homeowner is the homeowner is if it's a 1099 if it's a W-2,

(02:04):
it goes on the company.
Um,
so,
you know,
I would be checking in.
Is it a fully stocked vehicle that they're,
that they're coming?
Uh,
so is it a wrapped mark vehicle?
That's one easy way to find out if it's probably a subcontractor or a full time employee.
Um,
so we have rap vehicles.
All of our guys are W-2 employees fully trained.

(02:25):
This isn't one of those I'm gonna show you what you're doing for two days and then you're off to your,
you're off on your own,
Joe.
You're,
you're now garage door tech.
Congrats.
No,
we train our guys to the best of the industry for months,
for months.
And then on top of that,
we continue to coach them up when we see a recall or a warranty that should not have happened.

(02:46):
We'll get different eyes on it and then we'll coach our technicians up to,
to increase their quality.
Um,
you know,
that's something that we do that a lot of companies can't afford to do.
And,
and which means we don't train on the customers at the customer's house,
we train in our own training center whereas,
you know,
way back when,

(03:06):
but the way that most companies do it and we did way back when we would have trained at your house.
So,
hey,
I don't know how to install an opener.
I'm,
you're my guinea pig,
you know.
So,
um and uh so that's something that we do is we train in a training center,
we train for months.
Uh They do ride alongs with fully trained technicians.

(03:27):
The other thing I would,
I would say is they need to show up uniform,
clean,
happy,
energetic,
you know,
if they're showing up grumpy with a torn shirt,
um you know,
a painter's jacket that's got all these paint.
You don't even know who they're working for.
Um That would be a concern of mine and I'm looking for somebody that's,
you know,
if somebody came to my mom's house.
I'm looking for somebody that knows how to smile,

(03:49):
knows how to,
to,
to connect to my mom and,
and,
you know,
just enjoy his job.
Somebody that loves the job that he has and loves the company they work for.
You know,
that would be something that I would be hoping that my mom would hire,
you know,
a company that would stand behind their guys when the guys are down or having a bad week or,

(04:09):
or something goes on in their personal life and they can't go to work,
other companies would fire them.
We don't,
we stand behind our guys,
but we make sure that they know that they have a home here and we really are concerned about them and their family.
Um,
you know,
there is a,
there is a fine line between a work life,
uh,
but,
you know,
a work life and a personal life balance there.

(04:31):
But we,
you know,
we try to help our guys find the right balance in their life.
And what we found is if they're,
if they're happy at home,
they're happy at work.
And,
uh,
and if the technician is happy,
so will the customer.
And so that's really one of the goals that,
you know,
it's really important to us to continue to maintain and kind of coach up in our,
in our business here.

(04:52):
Um,
the other thing is check into the warranties.
Let's see if they'll stand behind their warranties.
Let's make sure that they'll take care of you.
Um,
I don't like doing warranties because,
you know,
we're going out and,
and sometimes the customer is frustrated.
Um,
but what I like,
actually I do quite a bit of the warranties for their guys.
What I love about it is I get to find the client.

(05:13):
I get to double check on my technicians work and,
you know,
a lot of times it's a manufacturer,
electronic part went bad,
which is nobody's fault.
Just bad luck.
And I get to connect with the client and,
and double check on our work and make sure that we did our job correctly.
So those are the few things that I would look at.
One last final thought is the other thing is when there is something broken,

(05:35):
I would like them to give my mom options.
Instead of just one thing.
Here you go,
you have to do this,
give my mom some options.
Here's what you have to do,
here's what you should do.
And if you're my mom,
this is what I would do and hopefully there's some different warranties there because in reality,
if something broke in my mom's house,
whatever it is H VAC garage doors,

(05:56):
water heater,
whatever it is,
I would prefer for her to be able to have the options.
Do you want a band aid fix?
Do you want a semi permanent fix or do you want a never to have another problem ever?
For the rest of your life.
That's what I would like and let her and let her choose.
And then if she wants to get other people involved,
like me to,
to help her decide that's,
that's up to her.

(06:16):
But really,
you know,
I just want her to have a trusted advisor to come to the house and help her decide what to do Cody.
This has been very helpful.
Thank you.
All right.
we'll see you next time here on the program,
Cody.
All right,
Joe,
thank you,
Joe.
All of Cody's information is located in the show notes of this podcast.
There's no reason why you shouldn't reach out to him for all of your garage door needs garage door doctor in Houston,

(06:42):
Texas.