In this episode of the GroceryPulse Podcast, host George Goodwin sits down with Kevin Kelley, Co-Founder of Shook Kelley, to explore the future of grocery through the lens of emotional science, design, and human connection.
They uncover how smell, sensory engagement, and behavior architecture influence consumer decision-making — and why successful grocers are moving beyond convenience to create meaningful, community-driven experiences.
From emotional shopping habits to the psychology of retail design, this conversation reveals how grocery stores can evolve into spaces that inspire loyalty, belonging, and purpose.
🎙️ Hosted by: George Goodwin — 4th-Generation Grocer & Founder of Innovar Agency
🎧 Guest: Kevin Kelley — Retail Design Expert & Co-Founder of Shook Kelley
Chapters
00:00 Introduction to Grocery Podcasting and Community Impact
02:46 The Importance of Local Grocery Stores
05:29 Consumer Behavior and Emotional Shopping
08:08 The Role of Community in Retail
10:47 The Evolution of Retail Design
13:26 The Need for Human Connection
16:23 Understanding Consumer Experience
18:47 The Power of Sensory Engagement
22:03 Behavior Architecture in Retail
24:11 Creating Meaningful Retail Experiences
27:03 The Future of Grocery Stores
29:47 Final Thoughts and Advice for Grocers
Takeaways
- Grocery stores serve as community hubs, providing more than just products.
- Emotional connections drive consumer purchasing decisions.
- Local grocery stores are vital for community engagement and support.
- Designing retail spaces should focus on enhancing human interaction.
- Sensory experiences, especially smell, play a crucial role in shopping.
- Consumers are seeking meaningful experiences over mere convenience.
- The future of retail lies in creating spaces that foster connection.
- Understanding consumer behavior is key to successful retail design.
- Community events can enhance customer loyalty and engagement.
- Retailers must adapt to the changing landscape of consumer expectations.
Key Words and Topics:
future of grocery, grocery podcast, george goodwin, kevin kelley, shook kelley, grocery design, sensory retail, emotional shopping, consumer behavior, behavior architecture, human connection, retail innovation, grocery trends 2025, local grocery stores, sensory engagement, retail design psychology, meaningful experiences, grocery community
Sponsor:
🔗 Links & Resources🎙️ GroceryPulse Podcast
Podcast Home: https://grocerypulse.com
Listen to More Episodes: https://grocerypulse.com/podcast
Read the GroceryPulse Blog: https://grocerypulse.com/blog
Watch All Episodes on YouTube: https://www.youtube.com/@grocerypulse
Follow on Instagram: https://www.instagram.com/innvoarrocerypulse
Website: https://www.innovaragency.com
- Facebook :
https://www.facebook.com/InnovarMarketingAgency/
- Linkedin Group:
https://www.linkedin.com/groups/8990400/
- Youtube:
https://www.youtube.com/@InnovarMarketingAgency
- LinkedIn Business Page:
https://www.linkedin.com/company/grocerypulse-podcast-by-inn
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