Welcome to a special episode of HME News in 10 sponsored and developed by ACU-Serve.
Today’s guest is Kyle Neese, recently named senior account executive at ACU-Serve. He joins HME News in 10 to talk about his resupply journey - from AllCall Connect, which was bought by Brightree, to React Health and now to ACU-Serve - and the importance of finding that "happy medium" between leveraging technological advancements and honoring patient experience. "As we have seen over the past 10 years, live calling and patient centricity will continue to be imperative to success,” he said. Neese also talks about how outsourcing resupply can be a godsend with today's staffing struggles and how these programs apply to more than just CPAP masks. Hosts: Liz Beaulieu Theresa Flaherty Guest: Kyle Neese
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