IB Talk

IB Talk

Insurance Business provides a unique offering in the insurance space as an aspirational business magazine featuring a series of industry reports that recognize the achievements of key individuals and businesses as well as providing the latest in business best practice in a continually evolving industry.

Episodes

Automated Vehicle Replacement: Reducing the Stress of the Claims Experience

June 4, 2025 • 13 mins
When a policyholder’s vehicle is written off or in for repairs, the claims process becomes a defining decisive moment. Yet, one critical element—replacement vehicle provision—has long suffered from outdated systems, slow response times, and poor customer satisfaction. As expectations evolve and Consumer Duty demands higher standards, insurers must rethink this crucial touchpoint. It’s time to make replacement mobility seamless, sus...
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AI in payroll: How to innovate without automating out humanity

May 8, 2025 • 17 mins
As artificial intelligence rapidly reshapes every corner of the workplace, payroll stands out as one of the most sensitive and high-stakes functions in HR. Accuracy, data security, and compliance are non-negotiable — yet payroll leaders are under constant pressure to improve efficiency and reduce risk. As AI capabilities expand, the big question for employers isn’t if AI should be integrated into payroll processes, but how to do it...
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Building diverse talent pipelines in insurance

April 14, 2025 • 24 mins
In this episode of IB Talk, Lee Anderson, Deputy Group CEO at SRG and Plamedie Molongi, Marketing Assistant at SRG share their insights into insurance can open itself up to a new generation of talent.
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Young talent in insurance

April 2, 2025 • 16 mins
Tori Sarmiento of INSTANDA shares how she found her passion in insurance, why she thinks the industry struggles to attract young talent, and what needs to change.
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Parametrics and the industry struggle with nat cats

March 6, 2025 • 14 mins
Descartes Underwriting’s Lynn Roehrig discusses the opportunities and challenges facing parametric insurance in Australia and New Zealand. This interview was conducted before Cyclone Alfred.
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Construction sector challenges and trends

February 11, 2025 • 10 mins
The construction industry is facing a critical turning point in 2025, with rising insolvencies, labour shortages, and increasing regulatory complexities placing immense pressure on businesses. From extreme weather events to contractual disputes and safety risks, the challenges are mounting—and brokers must stay ahead to provide the right solutions. Understanding these evolving risks is key to ensuring your clients are adequately pr...
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"Being an immigrant is a cool thing"

October 17, 2024 • 19 mins
Rajni Kapoor transformed her career from accounting to insurance, overcoming personal challenges to build All Solutions Insurance into a thriving multi-state agency. She talks to IB's Gia Snape about the that journey, and the importance of diversity in insurance.
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What's going on in brokerage M&A?

August 7, 2024 • 20 mins
Merger & acquisition (M&A) activity is bouncing back this year. Higginbotham CEO Rusty Reid joins us on IB Talk to share his outlook on the market and his organization's M&A strategy.
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Adaptable coverages to meet construction challenges

June 27, 2024 • 12 mins
In the dynamic world of construction, adaptable insurance coverages have become crucial. Rising material and labor costs, inflation impacts, and extended project durations are just a few of the hurdles faced by builders today. To stay ahead, construction professionals need insurance solutions that can evolve with these challenges, ensuring they have the protection they need when unforeseen issues arise. Understanding these complexi...
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Lloyd's playing a 'growing role' in the North American insurance landscape

June 25, 2024 • 12 mins
Amid an elongated hard market cycle, Lloyd's of London is an increasingly attractive option for brokers looking to place complex or challenging risks. Novatae Risk Group CEO Richard Kerr talks about opportunities in the market and gives tips for brokers.
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Is there such a thing as a "bad risk"?

May 31, 2024 • 14 mins
In this episode of IB Talk Canada, Mitch Insurance CEO Adam Mitchell talk about the importance of precise communication and accurate data in assessing risks. He also discusses the challenges faced by small insurance brokers in the current market, including increased competition and the need to adapt to changing industry dynamics.
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Understanding the changing profile of environmental risk

April 26, 2024 • 21 mins
In this IBUK Talk podcast, two environmental risk specialists weigh on the key implications of climate risk for the insurance sector.
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Opportunity in the health & accident insurance space

April 23, 2024 • 11 mins
Join Danny Wood of Insurance Business Australia, in this informative episode of IB Talk, presented in partnership with Arch Insurance Australia. This episode dives deep into the dynamic world of Accident and Health (A&H) insurance, exploring its rapid growth post-COVID-19, and the significant opportunities and challenges this presents for insurance brokers. Featuring Jared O'Connor, A&H underwriting manager at Arch, based in Mel...
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Unlocking the digital future of Medicare Prescription Drug Plans

April 22, 2024 • 8 mins
In the ever-evolving landscape of Medicare, brokers play a pivotal role in guiding their clients towards optimal healthcare solutions. Uncover the most critical insights into Medicare Prescription Drug Plans (Medicare Part D), while learning about the integration of technology, personalized insurance solutions, and more in this exclusive podcast. The podcast covers: • Expert recommendations: Gain insider knowledge on how to ...
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Health Insurance and Promoting Workplace Wellbeing

March 21, 2024 • 8 mins
Hear nib NZ discuss the implications of the annual Workplace Wellbeing Survey.
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Can workers' comp offer a rich and rewarding career?

March 1, 2024 • 15 mins
Matt Zender, SVP of workers comp strategy at Amtrust Financial Services, shares his journey navigating the complexities of the field, offering career insights and discussing the pivotal role workers compensation plays in our ecosystem.
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Navigating the challenges and disruptions of the Red Sea

February 16, 2024 • 12 mins
The Red Sea shipping routes are only getting more unpredictable in 2024. With the disruptions in the region, many insurers are concerned about risks to cargo trading, the impact on claims, and more. So, what do insurers need to know about these changes? Join CNA Canada’s Wesley Lai for the latest podcast discussing the biggest risks and developments to the insurance landscape surrounding the Red Sea. Get answers to the most press...
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Insurance stalwart Stuart Reid assesses the top challenges and opportunities in 2024

February 1, 2024 • 20 mins
In this #IBTalk episode, long-serving insurance professional Stuart Reid shares his insights into what's dominating market discussions in the early days of 2024.
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Dynamic Insurance Services leader explains broker model

January 18, 2024 • 13 mins
Cynthia Yap is managing director of Perth based Dynamic Insurance Services. Her firm was one of the top brokerages in IB’s annual Top Brokerages ranking. Yap revealed to IB Talk her priorities as a leader and why her insurance business is successful.
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The top 3 trends that will impact the construction industry in 2024

December 8, 2023 • 13 mins
The construction industry is set to undergo some significant changes in 2024. As labor shortages and supply chain delays continue to affect operations, new strategies and solutions are needed for businesses to remain competitive. So, what can brokers do to help their clients mitigate risks in this evolving and dynamic landscape? This informative podcast uncovers the key trends set to transform the construction sector and provide...
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