Mastering Virtual Facilitation with Henrik Horn Andersen

Mastering Virtual Facilitation: Engage and Impact with Henrik Horn Andersen

This episode of the Inside Learning Podcast, presented by the Centre Centre and Learnovate Centre in Trinity College Dublin, features an insightful discussion with Henrik Horn Andersen, the author of 'Virtual Facilitation: Create More Engagement and Impact.'

Amidst the COVID-19 pandemic's push towards virtual collaboration, Andersen's work and experiences come at a crucial time when many are struggling to conduct effective and engaging virtual meetings, workshops, and events. Andersen shares his journey of rapidly adapting to virtual facilitation during the pandemic, training over 400 people on efficient virtual collaboration, thereby highlighting the importance of being ahead in adapting to crises. The episode delves into the essential aspects of virtual facilitation, including preparation, the role of the facilitator, engagement techniques, and common mistakes to avoid.

Andersen emphasizes the importance of considering human and brain-friendly approaches over technology-focused methods. Through practical advice and strategies, this podcast provides valuable insights for anyone looking to enhance their virtual facilitation skills and make their online meetings more energetic and impactful.

Key talking points in this podcast:

• The Need for Virtual Facilitation Skills
• The Journey to Virtual Facilitation
• The Role of the Facilitator in Virtual Meetings
• The Importance of Meeting Design
• Common Mistakes in Virtual Meetings
• Concluding a Virtual Meeting
• The Role of AI in Virtual Meetings

Episode Transcript

(00:00):
The Inside Learning Podcast is brought to you by the Centre Centre.
Centre's research explores the power of learning to unlock human potential.
Find out more about Centre's research on the science of learning and the future of work at CentreCentre. 4 00:00:14,639.999 --> 00:00:15,59.999 org. 5 00:00:15,349.333333333 --> 00:00:36,326.408163265 I don't know about you guys, but during the COVID pandemic, I got pretty sick of quizzes with the family and work, trying to keep everybody engaged, but the COVID 19 crisis accelerated virtual collaboration exponentially, creating an instant need for virtual facilitation skills. 6 00:00:37,86.408163265 --> 00:00:54,881.408163265 How often have you been in a virtual meeting and felt as though it was a monologue? Have you found yourself wondering why the person running the meeting couldn't have just sent you an email? Do you find yourself reaching for your phone or checking emails so you can. 7 00:00:55,131.409163265 --> 00:01:23,866.408163265 In inverted commas multitask? Do you make affirmative noises or nod just so it looks like you're listening? And do you wonder how engaged every other participant is? Today's guests research shows that sixty percent of participants during the pandemic on virtual meetings do other work related tasks and forty seven percent, have tried to go to the toilet during a virtual meeting. 8 00:01:24,236.408163265 --> 00:01:38,146.408163265 i didn't dive too deep into that one but people and organizations have started on this journey but many of us still lack the experience and skills to use this medium for effective and energetic collaboration. 9 00:01:38,766.408163265 --> 00:01:59,106.40916327 Today's guest will share how to operate successful virtual meetings virtual events virtual workshops and virtual training, welcome to season four of the inside learning podcast brought to you by the learn rate Centre here in trinity college mccullen and it is a great pleasure to welcome the author of. 10 00:01:59,511.40916327 --> 00:02:03,641.40916327 "Virtual facilitation, create more engagement and impact." 11 00:02:04,11.40916327 --> 00:02:05,381.40916327 Henrik Horn Anderson. 12 00:02:05,561.40916327 --> 00:02:06,491.40916327 Welcome to the show. 13 00:02:09,181.40916327 --> 00:02:10,611.40916327 It's great to have you, man. 14 00:02:10,901.40916327 --> 00:02:14,21.40816327 And the timing of your book was just absolutely. 15 00:02:14,41.40916327 --> 00:02:14,411.40916327 Brilliant. 16 00:02:14,441.40916327 --> 00:02:18,841.40916327 It came out just after the pandemic struck and we were all in lockdown. 17 00:02:19,171.40916327 --> 00:02:28,531.40916327 Maybe you'll give us a bit of context as you do in the book for what it was like back then and how you had the need for speed to get this book to market. 18 00:02:29,281.40916327 --> 00:02:38,91.50816327 Yeah, it was actually, pretty scary for most organization, especially a company like ours, with 17, a hundred people, maybe at that time point, we were. 19 00:02:39,26.50816327 --> 00:02:39,186.50816327 1400. 20 00:02:39,286.50816327 --> 00:02:46,906.60816327 Working with workshops physically around Europe and engaging organization and doing change management and trainings, in rooms. 21 00:02:47,86.60716327 --> 00:02:50,946.60816327 And I was actually in the Copenhagen airport. 22 00:02:51,206.60716327 --> 00:02:52,976.60816327 I had been through the security. 23 00:02:52,976.60816327 --> 00:02:56,46.50816327 I was on my way to the gate and I got a phone call from the CEO. 24 00:02:56,606.60816327 --> 00:02:59,846.60816327 Because we were going to London with his executive team. 25 00:03:00,276.60816327 --> 00:03:03,776.60816327 And I was going to do training over there with that, organization. 26 00:03:03,816.60716327 --> 00:03:05,416.60716327 And he said, we don't dare to go there. 27 00:03:05,536.60816327 --> 00:03:07,96.60816327 And we're mid February or something like that. 28 00:03:07,846.60716327 --> 00:03:10,526.60816327 And we have to do the workshop in Denmark tomorrow. 29 00:03:10,526.60816327 --> 00:03:13,636.60816327 So you need to, check out and go back. 30 00:03:13,976.60816327 --> 00:03:23,906.60716327 And I realized that, if a guy like that running a big organization in the Nordics doesn't dare to go to London, there's something wrong here. 31 00:03:23,956.60716327 --> 00:03:31,456.50816327 After having done those two days of workshop, I started, inviting a co author on the book to a conversation about, we need to train people in the event. 32 00:03:32,406.60816327 --> 00:03:41,506.60816327 And so the day after that, we started morning trainings, afternoon trainings, and I had open kitchen in the lunch break where people could call me in. 33 00:03:41,966.60816327 --> 00:03:46,676.50816327 And so when Denmark was locked down two weeks later, we had trained more than 400 people. 34 00:03:47,356.60816327 --> 00:03:50,196.60816327 So we were a little bit lucky there, that we saw it. 35 00:03:50,666.60816327 --> 00:03:56,166.60816327 So When the country was closed down, we had this feeling of we know what to do. 36 00:03:56,216.60816327 --> 00:03:57,166.60816327 People have been trained. 37 00:03:57,176.60816327 --> 00:04:01,346.60816327 They can call their clients and say, we know how to run the project from home. 38 00:04:02,76.60816327 --> 00:04:09,176.60866327 And that made us be, ahead of the curve, and that was probably also why we were approached by Wiley later about writing this book. 39 00:04:09,356.60866327 --> 00:04:10,366.60866327 So that was the context. 40 00:04:10,366.60866327 --> 00:04:12,416.60866327 And, a lot of people have to, learn new things. 41 00:04:12,436.60766327 --> 00:04:14,246.60866327 And I think the parallel right now is with AI. 42 00:04:14,951.60866327 --> 00:04:27,381.60866327 Everybody can see that is changing our way of working and collaborating but we don't really know how to do it and we don't have the same importance that we as we did back during covid so but maybe that's a different story. 43 00:04:28,311.60866327 --> 00:04:32,605.47487642 It just shows you the term don't let a crisis go to waste. 44 00:04:33,700.47487642 --> 00:04:37,690.47487642 The top of your mind, but let's get into the content because we don't have much time. 45 00:04:37,974.37510317 --> 00:04:43,26.25618934 Henrik has kindly joined us from a workshop that he's running an in person workshop this time. 46 00:04:43,26.35618934 --> 00:04:47,56.25718934 And we're going to run through some of the topics that he covers in the book. 47 00:04:47,76.25718934 --> 00:04:48,106.25718934 And there's loads in there. 48 00:04:48,106.25718934 --> 00:04:53,456.25718934 There's a whole structure around how to run meetings all the way through to how to keep people engaged. 49 00:04:53,786.25718934 --> 00:04:56,536.25718934 But let's start because I was thinking about this myself. 50 00:04:56,536.25718934 --> 00:05:03,416.25718934 A lot of my work is workshops and keynotes, and by now my content is pretty solid. 51 00:05:03,771.25718934 --> 00:05:06,711.25718934 And what I tried to work on more is my state. 52 00:05:06,711.25718934 --> 00:05:09,451.25718934 So how am I, what's my energy like, et cetera. 53 00:05:09,941.25718934 --> 00:05:21,301.25818934 And you talk about this even in a virtual facilitation, because I am sure many of us just show up and throw up when we do a virtual facilitation, but there's a huge amount expected. 54 00:05:21,341.25618934 --> 00:05:24,441.25718934 And let's share the role of the facilitator to begin with. 55 00:05:25,331.25718934 --> 00:05:28,721.25718934 And so I think the role of the facilitators, of course, super, super important. 56 00:05:28,771.25718934 --> 00:05:34,721.25718934 And as you say, there's something about, hey, it's not about just turning on the camera and then trying to come with the good energy. 57 00:05:35,31.25718934 --> 00:05:49,376.25718934 I think for me, at least, when I'm in a good meeting, it's where I feel that the facilitator has the meeting, takes responsibility and sends the signal that I really want something out of this meeting and, frames it and runs it. 58 00:05:49,396.25718934 --> 00:05:55,536.30718934 And, it takes me on that journey that makes me not want to check my email or go to the toilet, as you said, in the opening. 59 00:05:55,866.30718934 --> 00:06:29,286.30618934 So for me that the role of the facilitator in essence is so get us to the goal and you know what is expected outcome of this meeting and of course that's everybody knows that but the clarity about so what's the purpose of this meeting? Why are we having it? Why are we not sending the email? What is the actual thing that we're going to achieve? Is it knowledge sharing? Is it decision making? Is it, idea generation? What is it? Learning might also be an obvious thing, and then we can, nerd around about the facilitation and learning and all that kind of thing. 60 00:06:29,296.30718934 --> 00:06:42,946.30618934 But I think in essence, that idea of framing, what do I want out of this? That for me, at least, if you're to do only one thing out of this conversation, it is to spend more time on the purpose and the deliverables. 61 00:06:43,296.30618934 --> 00:06:48,596.30618934 Of this, of any meeting that you run, we would have so much better meeting if we did that. 62 00:06:48,806.30618934 --> 00:07:01,726.30618934 And then I think we will dive into all the tools and methods that we have in the book, because we try to make it not a theoretical, but a really practical guide from one practitioner to another. 63 00:07:02,26.30618934 --> 00:07:09,346.30568934 And that is at least our hope that whilst reading this, you get the tool for how to make a script or how to design. 64 00:07:09,696.30568934 --> 00:07:15,156.30468934 And virtual meetings have a different, time spent. 65 00:07:15,206.30468934 --> 00:07:16,676.30468934 It's not that you save a lot of time. 66 00:07:17,656.30468934 --> 00:07:23,406.30468934 It might look at least if you want to run a really good virtual meeting, you need to spend almost the same time as you do on a physical meeting. 67 00:07:23,456.30368934 --> 00:07:26,526.30468934 And we don't, we just turn on the camera and think now we go. 68 00:07:26,976.30468934 --> 00:07:33,136.30468934 But if you really want to have energy engagement impact out of your meetings, you need to spend. 69 00:07:34,66.30468934 --> 00:07:45,856.20468934 Yeah, we say 60, 70 percent of the time before the meeting, and then only 10 percent in the meeting and then 20 percent after where we in a normal workshop would say 40, 20, 40. 70 00:07:46,336.30468934 --> 00:08:00,116.30568934 So the time spent is so much different because you need to plan all kinds of tips and tricks and, scenarios or practical things or tools that you need to get the data from the work. 71 00:08:00,166.30568934 --> 00:08:03,762.4734898 You were saying in the book to focus on the design process. 72 00:08:04,282.4734898 --> 00:08:18,112.4724898 And like you say, many people were panicking during the pandemic to just get online and the feeling of just being able to run whatever platforms, zoom, Microsoft teams, Webex, whatever it is, people use. 73 00:08:18,512.4714898 --> 00:08:23,22.4724898 The feeling that they were just able to use the technology was a feeling of success. 74 00:08:23,612.4724898 --> 00:08:26,552.4724898 And that's in turn, there's like a waterbed effect. 75 00:08:26,562.4714898 --> 00:08:33,387.4724898 It meant that they focused a lot of time on that and less on the actual design of the entire process. 76 00:08:33,787.4724898 --> 00:08:43,947.4724898 And I thought we'd share some really low hanging fruit for people to be able to grasp that and go, okay, these are some simple things I can do to be able to frame the process, et cetera. 77 00:08:44,97.4724898 --> 00:08:46,487.4734898 Maybe we'll share a couple of those before we move on. 78 00:08:48,27.4734898 --> 00:08:48,407.4734898 Yes. 79 00:08:48,457.4734898 --> 00:08:54,887.4734898 So small things like besides preparing, it's thinking about how can you just. 80 00:08:55,667.4734898 --> 00:08:57,537.4734898 create a nice environment. 81 00:08:57,947.4734898 --> 00:09:10,127.4734898 So when people log on, is there, a little bit of music? Is there a conversation going? Imagine that you were running a physical workshop and you came in the door and there were five people in there and they would not say anything to you. 82 00:09:10,407.4724898 --> 00:09:46,122.4724898 It would be strange, right? So why don't we have that small chit chat going also in the virtual room and then have a clear starting point? Do you have everybody heard their own voice within the first 10 minutes? In terms of just checking in saying, hi, my name is, or whatever in, or in breakouts or something, or a micro involvement that in the chat could also be a way of just checking in so that I mentally know that I'm here, I'm contributing to the meeting. 83 00:09:46,212.4724898 --> 00:10:12,552.3714898 And I know that is, and then make it easier for you as a facilitator afterwards to engage the rest, because they are already, In process and not trying to run the meeting in parallel and then think about a lot of small interactions along the way and I know sometimes it went way too long the wrecking ball went all the way over on the other side during the pandemic, but I think we right now, at least the meetings that I'm in. 84 00:10:13,202.4714898 --> 00:10:28,602.4714898 Don't do enough of these small micro involvements of, voting or breakouts or conversations with yourself or having time to reflect to all these things that we did a lot back in these days. 85 00:10:29,182.4724898 --> 00:10:32,482.4724898 At the very least, Henrik, the toilet or not. 86 00:10:33,532.4724898 --> 00:10:34,112.4724898 Exactly. 87 00:10:34,422.4724898 --> 00:10:39,152.4724898 And then another small thing that I think we need to do much more is recapping along the way. 88 00:10:39,302.4714898 --> 00:10:41,362.4724898 So now we've decided that. 89 00:10:41,822.4724898 --> 00:10:43,162.4724898 Now we're here in the program. 90 00:10:43,552.4714898 --> 00:10:45,762.4724898 This leads us to this part of the program. 91 00:10:45,962.4714898 --> 00:10:49,72.4724898 We're going to do this for the next 20 minutes or whatever. 92 00:10:49,752.4724898 --> 00:11:00,182.4724898 You could, I could probably go on with a lot of rants, but I think one of the tricks that I use really often in virtual meetings is to say, all right, guys, there's a lot of things that I want to have out of this meeting. 93 00:11:00,702.4724898 --> 00:11:03,682.4724898 I prepared a, a nice agenda and if we are focused. 94 00:11:04,317.4724898 --> 00:11:12,67.4724898 Then I'll stop 10 minutes before and I'll give you 10 minutes for free to prepare you for the next meeting or, walk to where you need to go and the likes. 95 00:11:12,157.4724898 --> 00:11:19,937.4709898 And everybody loves that they lean in and say, all right let's gain those 10 minutes by being, present and attentive and engaged. 96 00:11:20,55.0209898 --> 00:11:33,885.0199898 Henrik, because the content design, the meeting design is so important, what are some questions to pose to yourself to make sure that you're on track and you've designed it well? I think that's a really good question. 97 00:11:33,885.0199898 --> 00:11:39,375.0199898 I'll give you five and it's rounded what we call the design style and it's a super simple tool. 98 00:11:39,445.0199898 --> 00:11:39,955.0199898 And. 99 00:11:40,575.0199898 --> 00:11:49,595.0199898 I it's my go to always in, in preparing a workshop and it's because, I'm a little bit experienced and I guess many of the listeners are in, in running meetings and workshops. 100 00:11:49,595.0199898 --> 00:11:57,275.0199898 And we have this tendency to really fast go into, doing the agenda and, I can do it like that because I'm so experienced. 101 00:11:57,605.0189898 --> 00:12:17,960.0204898 And just pausing and giving these five Things a little bit of thinking makes me change my design to the better and so it's imagine drawing a four, what's that called pointed star with a with a Centre and in the Centre, you got the purpose, the why would be the question. 102 00:12:18,0.0194898 --> 00:12:19,970.0194898 So why are we having the meeting? We talked a little bit about that. 103 00:12:20,280.0194898 --> 00:12:37,620.0184898 And that, of course, should influence the four corners of four parts of your design, which is the Who will be participating that who should of course connect to why I talked a little bit about that, but so if this is the purpose, who do we need to engage? And the next part would be the platform. 104 00:12:37,930.0194898 --> 00:12:47,130.0174898 So purpose participant platform in which setting, both from a tech perspective, but maybe also a mental, setting. 105 00:12:47,420.0174898 --> 00:13:14,260.0184898 Would you want to bring these people in? Is the invitation just an outlook or do we do something with a small video or a teaser? Anything that does something to the mental setting as well, have you thought about that, that in a way that will support the purpose, what's the process, how would we run the meeting in a way so we get to that purpose and finally, who are our partners, who will have which role in the meeting so it's not just me talking all the time. 106 00:13:15,167.5684898 --> 00:13:23,817.4684898 I just showed you, Henrik, apart from virtual meetings, how few people actually prepare for meetings and agenda for a meeting. 107 00:13:23,997.4684898 --> 00:13:39,27.4684898 And the same thing is then brought online and people have this, like their diaries end up looking like Tetris with back to back meetings jammed together with no time between to be able to relax and prepare for the next meeting, including the person running the meeting. 108 00:13:39,377.4684898 --> 00:13:41,887.4684898 And I think that's hard for people to be able to do that. 109 00:13:41,907.4684898 --> 00:13:48,467.4684898 And oftentimes we'll blame the organization and go, I'm just too busy, but you can push back as well. 110 00:13:48,467.4684898 --> 00:13:56,247.4684898 And maybe we'll share a little bit about some of the common mistakes that you've seen, the top common mistakes, just so our audience don't feel like it's just them. 111 00:13:57,517.4684898 --> 00:13:57,787.4684898 Yeah. 112 00:13:59,17.4684898 --> 00:13:59,427.4684898 Okay. 113 00:13:59,677.4684898 --> 00:14:02,77.4684898 Where to start? Yeah, I did the one on the purpose part. 114 00:14:02,577.4684898 --> 00:14:08,757.4684898 I think some of the other classical mistakes is not thinking about who is really important to have in that meeting for the participants. 115 00:14:09,77.4684898 --> 00:14:14,967.4694898 You just throw in a lot of people instead of linking the participants to the purpose. 116 00:14:16,627.4694898 --> 00:14:22,137.4694898 And it's super simple, but I think I'm in too many meetings with too many people and it's a waste of time. 117 00:14:22,857.4694898 --> 00:14:27,147.4694898 And especially with AI and chat opportunities, we can share. 118 00:14:27,492.4694898 --> 00:14:36,182.5694898 The takeaways with the broader audience afterwards, if that's important but I think really, so if you need that decision, meaning that person here, we don't spend enough time on that. 119 00:14:36,462.5694898 --> 00:14:41,302.5694898 Then there's all the classical mistakes around platform that you don't, you're not. 120 00:14:41,587.5694898 --> 00:14:53,217.5694898 Really, good in using the platform yourself or the audience you haven't thought about, do they really know how to use the Mario board or a, a chief breakout or a whiteboard, a jammers, a tool or whatever it is. 121 00:14:53,547.5694898 --> 00:15:07,667.5684898 And I think that is, is also, one of the classical things that, that we hate then, all kinds of facilitators that feels that they, it's important that they're more interesting than interested. 122 00:15:09,197.5684898 --> 00:15:21,707.5674898 So it's, they think that it's about them, which is not, it's about getting the most out of the people that are in the meeting or classical mistakes around having, just turn on the camera, I think. 123 00:15:22,822.5684898 --> 00:15:38,822.5684898 Especially in a hybrid setting that we are really often in these days, it's so awful to be the one, sitting at home and then you're, you have the people sitting at your round a conference table and you're just the person hanging on the left that they forget and they talk to each other at the table. 124 00:15:39,882.5674898 --> 00:15:48,902.5684898 And that classical mistake of not engaging the people that are online in a hybrid meeting is one of the things that I really try to avoid myself these days and sometimes forget. 125 00:15:49,502.5684898 --> 00:15:59,932.5674898 And then maybe another classical mistake that I see if I'm going around some of the things that we talk about in our design style is forgetting to engage others to have different roles. 126 00:15:59,942.5674898 --> 00:16:08,122.5684898 So do I, when I'm planning the meeting, give you a task of running a part of the meeting or being responsible for. 127 00:16:08,662.5684898 --> 00:16:10,112.5684898 Sharing an update or whatever. 128 00:16:10,112.5684898 --> 00:16:13,652.5684898 So it's just ended up being me talking all the time. 129 00:16:13,702.6684898 --> 00:16:25,872.6684898 Even if I don't know the most about the project plan or the decision that we need to take that one is also makes the meeting so boring if you hear the same voice for 45 minutes out of 55. 130 00:16:26,720.1684898 --> 00:17:00,920.1684898 And these are all tips you call the micro engagements or micro involvement yes and i just want to i suppose one of the roles of an mc or a post on a podcast is to be that sign poster of content as well i often think how helpful it is when you're hosting podcast it's the same thing it's facilitation really trying to keep the guests engaged and then the audience engages well so one of the things i do my shows is really work hard on the research beforehand in order to be able to be freewheeling. 131 00:17:01,110.1684898 --> 00:17:11,730.1684898 With the content then and be able to jump around et cetera et cetera because particularly with a book like yours where everything is covered in this book it's so so important and one of the things i thought we'd finish with. 132 00:17:12,110.1684898 --> 00:17:23,470.1684898 Yeah it's probably one of the things you probably need to start with which is it's not about the tech it's actually about being human friendly and you say here start with the brain not the tech. 133 00:17:23,695.1684898 --> 00:17:25,875.1684898 Yeah it's just to make it super simple and clear. 134 00:17:26,305.1684898 --> 00:17:36,725.1684898 If we think about it, from a human out kind of perspective, instead of a tech out perspective, I think we would have so much different meanings. 135 00:17:37,15.1684898 --> 00:17:39,155.1684898 We would have small breaks. 136 00:17:39,175.1684898 --> 00:17:55,345.2684898 We will have standing up as part of the meetings, or we would have not long presentations because the brain go into power save after, 10, 20 minutes, depending on how good you are in presenting, and I think. 137 00:17:55,580.2684898 --> 00:18:08,740.2664898 Why don't we do more of that brain human centric, for instance, also just checking in on a personal note, we would, at least in a Danish Nordic context, you would always be, doing a. 138 00:18:09,250.2664898 --> 00:18:15,770.2664898 Chit chatting, checking in on a physical meeting but on the virtual meeting, we think we need to be so efficient. 139 00:18:15,770.2664898 --> 00:18:22,310.2654898 So we just start on, head on and run into the program and you feel like, not really here. 140 00:18:22,670.2664898 --> 00:18:23,690.2664898 I'm not important. 141 00:18:23,930.2664898 --> 00:18:29,730.2674898 And so why am I actually spending my time here? And since I don't feel that I'm important, I start checking all the things. 142 00:18:30,480.2674898 --> 00:18:44,680.2674898 So if I was seen as both as me, as Henrik, as a human, but also if the facilitator make me feel important as part of the first part, framing the content in a way that this is really important. 143 00:18:44,980.2674898 --> 00:18:50,640.2674898 And you are here by a special reason, because I did that in my preparation in the design star. 144 00:18:50,840.2674898 --> 00:18:55,860.2674898 I figured out you need to be here, Henrik, because you can add this to the conversation. 145 00:18:56,410.2674898 --> 00:18:58,670.2674898 Then I'm there, with a totally different mindset. 146 00:18:59,250.2674898 --> 00:19:16,930.2664898 You know i'm there as a human and not just an observer watching a tv show where somebody talks way too much Henrik how would you conclude so you've signed posted you've recapped even included people etc how would you conclude the meeting what's the best way to conclude say it's a virtual workshop for example. 147 00:19:17,830.2674898 --> 00:19:23,80.2674898 That is actually always the hard part i think it's around creating that clarity around what have you. 148 00:19:23,745.2674898 --> 00:19:30,225.2674898 Actually decided who does what? When is the follow up? It's all those classical things. 149 00:19:30,255.2674898 --> 00:19:43,25.2654898 And right now, if you turn on the transcription, I can help you on that to do the draft so you can actually be in the meeting and be, both in the dance and at the balcony at the same time by a little bit of help from AI. 150 00:19:43,665.2664898 --> 00:19:45,275.2664898 I think that is one part. 151 00:19:45,765.2664898 --> 00:20:10,865.4164898 And then I always try to leave them not on a high necessarily, but with hope of feeling of No, we don't do something about this Say, I want to sell to one of the things I've started using the AI for when it first came out, like tools like otter, for example, transcription tools was that it gives you a ratio of about how much the host has spoken versus the guest. 152 00:20:11,245.4164898 --> 00:20:17,215.3164898 And if that ratio was ever out of sync, like I would go 85 percent guest 50 percent host. 153 00:20:17,365.4164898 --> 00:20:24,115.4164898 But if it was over 20, say I'd actually go and edit myself out, make sure to go, what was I harping on about, et cetera. 154 00:20:24,435.4164898 --> 00:20:36,45.3154898 And I think that feedback from AI, it's almost like having neutral observer that you can't be offended by because it's just tracking the data and you can't argue with the data that is so useful. 155 00:20:36,635.3654898 --> 00:20:40,875.3654898 For me, at least, the meeting doesn't end when it ends in the calendar. 156 00:20:41,855.3654898 --> 00:20:54,995.3644898 I try to, and it's only on my best days, to have a little bit of time afterwards to be speedy in sending out the meeting notes or the slides that I used or the polling or whatever we did so that. 157 00:20:56,75.3654898 --> 00:21:01,155.3654898 There's a before, during, and after the meeting, and maybe also an after, and let me just do that really quick. 158 00:21:01,385.3654898 --> 00:21:14,465.3654898 Immediately after the meeting, I would send out, the slides and the decisions, and, whatever was fast, with Hey, we will do X, Y, and Z and bring this in on the next steering committee meeting or whatever it is. 159 00:21:14,895.3654898 --> 00:21:28,575.2654898 And then a little bit later, maybe a more condensed or elaborated follow up with, so here are the things that we're going to bring into the steering group or the feedback from the steering group is X, Y, and Z. 160 00:21:28,575.3654898 --> 00:21:30,565.3654898 So trying to keep a little bit of track of. 161 00:21:31,295.3654898 --> 00:21:49,355.3654898 The input that they gave in this meeting, and again, we have a lot of different types of meeting, but if it's this more workshop like where we bring people into to create stuff, I would say a little bit more on a change management follow up perspective than just now we are the meeting. 162 00:21:50,530.3654898 --> 00:21:59,790.3654898 Brilliant and Henrik for people who want to find out more about you and your work and that massive team of seventeen hundred people where is the best place to find you. 163 00:22:00,280.3649898 --> 00:22:09,720.3659898 We have a page with a lot of content and articles and download able materials on a consulting group dot com slash. 164 00:22:10,605.3659898 --> 00:22:13,845.3659898 VF for virtual facilitation, and we can start there. 165 00:22:14,330.3659898 --> 00:22:38,60.3659898 It's been an absolute pleasure having you on the show i've learned loads even though i've watched you online i've watched some of your interviews before and of course read the book as well it's been an absolute pleasure having you on the show author of, virtual facilitation create more engagement and impact Henrik korn anderson thank you for joining us on inside learning Thanks for joining us on Inside Learning. 166 00:22:38,120.3659898 --> 00:22:42,150.3659898 Inside Learning is brought to you by the Learnovate Centre in Trinity College, Dublin. 167 00:22:42,220.3659898 --> 00:22:45,870.3649898 Learnovate is funded by Enterprise Ireland and IDA Ireland. 168 00:22:45,950.3659898 --> 00:22:46,900.3659898 Visit learnovatecentre. 169 00:22:47,570.3659898 --> 00:22:52,40.3659898 org to find out more about our research on the science of learning and the future of work.