What if we stopped managing to the metrics—and started leading from purpose?
In this episode, I’m joined by Sheryl Mays, a former VP turned leadership coach and customer experience expert, to explore what it really takes to build high-performing teams. We talk about how a service-driven mindset helps people leaders influence outcomes, build trust, and spark momentum—without losing sight of the humans behind the numbers.
Key takeaways from this conversation:
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The GWC framework: How to assess if team members Get it, Want it, and have the Capacity for their roles
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Why meeting people where they are is more effective than coaching everyone the same way
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The critical difference between being a boss and being a leader who removes obstacles
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How to build the social alliances that make or break cross-functional success
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Why your most passionate person going silent is the red flag you can’t afford to ignore
Whether you’re inheriting a team, navigating growth, or learning to lead through service, this episode will help you move from management to momentum.
Connect with Sheryl:
- Website: risingandshine.com
- LinkedIn: Sheryl Mays
- Book: "The Service Driven Seller: How Customer Care Wins Deals and Builds Loyalty"
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