How to Handle a Referral Gone Wrong

This week on the Messy in The Middle podcast, Jefi and Ed discuss how to handle a referral gone wrong in the real estate industry. They emphasize the importance of following up on referrals and checking in with both the person who referred and the person who received the referral. They also stress the need to have a backup plan in case the initial referral doesn't work out. Remember, not every fit is perfect it's okay if a referral doesn't work out!

QUOTES

• "I know this sounds like a lot of work. It's really not. What it is is you taking care of somebody you care about enough to share a referral with. So just checking in with them to see how it goes is great. And it might stop you from referring that person over and over and over again if you know that it's consistently not a good fit." -Jefi Moultrie [06:02]

• "Everybody complains about the deal they lost or didn't deal, and nobody ever complains about the home they bought or the property they bought, as long as they hold it long enough.” -Ed Billings [02:00]

TIMESTAMPS

[02:31] Lesson about missed opportunities in real estate

[03:12] Importance of checking in on a referral

[04:26] Handling a referral that is not a good fit 

[05:51] Having a backup plan for referrals 

[06:48] Not all referrals will work out

[07:52] Communication between agent and consumer 

[08:11] Encouragement to continue giving referrals

RESOURCES

• Never Split the Difference
• The Five Dysfunctions of a Team
• The Peak Experience
• The U.S. Housing Market Has Peaked
• Why Rising Mortgage Rates Push Buyers off the Fence
• The One Thing Every Homeowner Needs To Know About a Recession

CONTACT

Messy in the Middle: messyinthemiddlepodcast.com

Ed Billings: edbillings.com