Welcome to Part 2 of our two part series - attracting customers.
This week on the Small Owned Business (S.O.B.) Marketing podcast we are focusing on returning customers. We discuss strategies small businesses can use for retaining repeat customers and building brand loyalty.
Join us as we discuss the importance of personalization, relationship nurturing, and building community for your repeat customers.
If you haven’t watched Part 1, we suggest you watch that first: https://youtu.be/cEEP2yGseXM
PLEASE REMEMBER TO FOLLOW AND LEAVE A 5 STAR REVIEW!
➡️ 𝘕𝘦𝘦𝘥 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘴𝘶𝘱𝘱𝘰𝘳𝘵, 𝘣𝘶𝘵 𝘥𝘰𝘯'𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘩𝘪𝘳𝘦 𝘢𝘯 𝘦𝘹𝘱𝘦𝘯𝘴𝘪𝘷𝘦 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘢𝘨𝘦𝘯𝘤𝘺?
Join our monthly membership community 𝐒.𝐎.𝐁 (𝐒𝐦𝐚𝐥𝐥 𝐎𝐰𝐧𝐞𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬) 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲: https://www.skool.com/sob
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Chapters:
00:00 Thank You For Listening & Please Leave us a 5 Star Review
04:40 Attracting Repeat Customers to Your Small Business
06:47 Goals for Retaining Customers
12:27 Personalization in Customer Experience
21:22 Ongoing Support and Customer Feedback
29:28 Marketing Strategies for Retaining Customers
44:28 Nurturing Community for Customer Retention
48:53 TLDL: Summary of Attracting Repeat Customers to Your Small Business
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𝐑𝐄𝐋𝐀𝐓𝐄𝐃 𝐂𝐎𝐍𝐓𝐄𝐍𝐓:
Attracting Customers To Your Small Business | Part 1: New Customers: https://youtu.be/cEEP2yGseXM
𝐒.𝐎.𝐁 (𝐒𝐦𝐚𝐥𝐥 𝐎𝐰𝐧𝐞𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬) 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲: https://www.skool.com/sob
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