How PR Pros Can Use an Audit to Unlock Social Media Success

That Solo Life, Episode 284: How PR Pros Can Use an Audit to Unlock Social Media Success In This Episode

Today’s podcast discussion focuses on the importance of conducting social media audits and targeting specific audience personas when developing marketing and communications strategies. Key takeaways from this episode  include:

• Conducting a social media audit can provide valuable insights to help organizations improve their social media presence and effectiveness, even if the audit process seems daunting at first.
• It is critical to deeply understand your target audience personas and tailor content and messaging accordingly, rather than trying to appeal to a broad, general audience.
• Focusing on the social media channels that are working best for your organization, rather than trying to be on every platform, can lead to more impactful results.
• This year presents a unique opportunity for companies and brands to build stronger, more engaged communities through social media by taking risks, experimenting, and being willing to learn from failures.

In this episode of That Solo Life, we are thrilled to welcome Nicole Castro, the principal of Nicole Lauren Consulting, to discuss the importance of social media audits and the power of targeted messaging in public relations and marketing. Public Relations professionals often face the challenge of effectively communicating our clients' stories and connecting them with the right audiences. Nicole brings her expertise to the table, sharing insights from a recent social media audit she conducted for a nonprofit client.

 

The conversation kicks off  by acknowledging the common stigma associated with the term "audit." Nicole emphasizes that while audits can seem daunting, they are essential for understanding what works and what doesn’t in a client’s social media strategy. She recounts how her client, after years of posting on social media, realized they needed to assess their efforts to ensure they were reaching their target audiences effectively.

 

Nicole highlights three key takeaways from her audit experience. 

• The importance of conducting a target audience exercise. This exercise allowed Nicole’s client to identify the diverse demographics they serve. By understanding their audience on a micro level, the organization could tailor their messaging to resonate with specific groups rather than adopting a one-size-fits-all approach.
• The capacity of your team. Nicole points out the common fear of missing out (FOMO) that leads organizations to spread themselves too thin across multiple social media platforms. She encourages clients to focus on the channels that yield the best results for them, rather than feeling pressure to be everywhere at once.
• Targeted messaging. Nicole emphasizes the significance of being targeted in messaging. She explains that specificity in communication not only helps in reaching the intended audience but also attracts others outside that persona. This targeted approach fosters clarity and effectiveness in messaging.

 

As we delve deeper into the discussion, Nicole introduces the concept of "The Year of the Niche." She believes that brands and organizations will find success by honing in on their audience personas and building content that speaks directly to them. In a time when social media is evolving, she stresses the need for brands to engage in two-way conversations with their audiences, moving beyond mere promotional messaging.

 

Throughout the episode, we explore the idea of failure as a natural part of the growth process. Nicole encourages brands to take risks and try new things, reminding us that failure is not fatal but rather a stepping stone to success. We discuss the importance of measuring success through meaningful metrics that go beyond surface-level engagement.

 

As we wrap up the episode, we reflect on the exciting opportunities that lie ahead for brands willing to connect authentically with their audiences. Nicole leaves us with a call to action: to build a strong communications foundation and embrace the potential for growth through experimentation.

 

Join us for this enlightening conversation that will inspire you to rethink your approach to social media and client engagement. Don't forget to connect with Nicole on LinkedIn to continue the discussion! Thank you for listening to That Solo Life.

 

About Nicole Castro

Nicole Castro is the principal of Nicole Lauren Consulting. She has spent the last 10 years cultivating results-driven public relations and marketing experiences for nonprofit and for-profit clients. The agency’s main goal is  to help others tel