In this episode, Brian Icenhower breaks down the power of celebration moments throughout the client experience. From listing appointments to closing day, Brian explains how lead agents can maintain personal touchpoints that leave a lasting impression, drive referrals, and secure five-star reviews.
You’ll learn how to:
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Identify key “moments of celebration” during the transaction.
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Train agents to deliver positivity and become the client’s cheerleader.
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Use simple gifts, pre-listing packages, and videos to stand out from competitors.
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Leverage checklists and admin support to systemize consistent client touches.
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Reinforce a five-star standard that leads to glowing online reviews and repeat business.
Brian also shares practical, low-cost ideas—like Chatbooks, branded items, and personalized touches—that any solo agent or team can implement to elevate service without adding stress.
🎧 Tune in to discover how weaving in small but intentional celebrations can completely transform the client experience and set you apart in your market.
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