The Client Experience Advantage: How Top Mediators Win Before They Even Begin with Michael Holmes on Make Money Mediating #536

In this powerful episode, Susan Guthrie is joined by Michael Holmes, Chief Product Officer at FourthParty, for a conversation every mediator and ADR professional needs to hear. Michael, a legal mind with an entrepreneurial edge, has worked with hundreds of mediators to build thriving practices, and he’s here to share the client-first strategy that top-performing professionals never overlook.

While many mediators focus on honing their skills in the room, Michael makes a compelling case that what really sets the best apart is their commitment to the entire client experience, from first click to final invoice. With industry growth projected at 7.3% annually (the highest of any profession, according to the U.S. Bureau of Labor Statistics), it’s more important than ever to stand out with smart systems, seamless communication, and true operational elegance.

Plus, Michael shares a free downloadable resource: the Client Experience Scorecard, a self-audit tool to help you identify gaps in your intake, communication, and billing workflows.

Here’s what else you’ll hear in this episode:

• Why “side hustle” mediators struggle to gain traction
• How top pros treat their practice like a business from day one
• The traps ADR professionals fall into when overthinking or underinvesting in marketing
• What “smart visibility” really looks like in the golden age of convenience
• The Four Cs of client experience: convenience, consistency, competency, and care

More About This Week's Special Guest, Michael Holmes: Michael Holmes is a creative strategist with a strong legal background, entrepreneurial spirit, and a knack for technological innovation. He is the Chief Product Officer at FourthParty, an ADR tech and practice development company, where he helps mediators launch, manage and grow their businesses through smarter, client-centric systems and methods.

Website: http://fourthparty.app. Be sure to grab your copy of the Client Experience Scorecard at FourthParty.app. Email: michael(at)fourthparty.app

Social Media:

https://www.linkedin.com/in/michael-holmes-5b940391/

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