Do you want more Google Reviews for your business? Who doesn't! We are going to show you how to quickly build up more reviews, and set up an automated process to ensure you're asking your customers for reviews too.
Kyle from social geeks introduces two workflows designed to help businesses improve their online reviews: a continuous management strategy and a review campaign for quick wins. He explains how to use the CRM suite to automate review requests via email and text, how to filter responses based on the review's sentiment, and the importance of addressing negative feedback promptly to avoid poor reviews on Google. The script includes a step-by-step guide for setting up these workflows, utilizing custom values for personalization, and strategies for incentivizing review participation. The overall aim is to help businesses build a positive online reputation by actively managing and improving their review process.
00:00 Introduction to Reputation Management
00:52 Setting Up Your Review Management Workflow
00:55 Exploring the CRM Suite Workflow
01:04 Understanding Continuous Reputation Management vs. Review Campaigns
01:51 Step-by-Step Guide to Setting Up the Workflow
02:04 Handling Negative Feedback Effectively
03:21 Automating the Review Request Process
04:55 Managing Negative Reviews and Feedback
07:17 Continuous Review Request Automation
08:53 Conclusion and Final Thoughts
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