Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Can somebody help me with something becauseI'm about two seconds from breaking my phone?
Why can't why can't I get Spotifyto work? Seriously? Is it
all those layoffs? The does somebodythrow a I can't bug in there before
they left for the last time.I can't log in. You're still unable
to access and I'll tell you whatI did. So I so I've gone,
(00:21):
I've checked, my user name isright, my password is right,
and I can't log in. Ican't. I can't log in on my
phone. I can't log in goingthrough the like just going through the computer.
I can't log in that way.The I as and then we're like,
oh, if you're having problems,we'll reset your password. So great,
(00:41):
So I said, send me itso you can hit reset or yeah,
reset password and it will. Andthey'll say, oh, well,
we'll send you an email. Justfollow the instructions in the email and it'll
tell you how to get in.Beautiful. I do it. I don't
get an email. And then andthen it's maybe that was the department that
(01:03):
was clear and it says if youdon't get an email, check junk.
Well I know what I'm doing.I get nothing in junk. I get
nothing in spam, I get nothinganywhere, So I can't get in.
And you know what, Spotify doesn'thave a chat box with even like support
virtual assistance. Yeah, and likeit even says if you if you need
like, if you have problems,go to your account. So I go
(01:27):
to my account, but I can'taccess my account because I can't log in.
It says right here, if youdon't have an account and sign up
for Spotify. Okay, no,but I do have an account. What
is let me try what's your password? But I don't. I don't know.
I don't know what else to do. Did you check don't they have
a Spotify Status account on to seeif there's pages? Yeah, I checked
(01:53):
that. I didn't check that yesterday. This has been going on since Monday
and so but I checked on.I checked on. I checked on Tuesday,
and I get one of those thingsthat says no reported outages in your
area. There you go, themost recent post on X from Spotify Status.
Everything's looking much better now, andthat is September eighth. So they've
(02:15):
been good since when every school wasgoing what's what's that acronym? They said?
When I have a computer, whatis it again? I D ten
T, which stands for idiot.Now, what's the one where something in
chair? Oh that's right? No, but like, okay, ha ha,
(02:38):
the how do I? How do? I just I just want to
know how to fix it? Ijust I just want to know how to
log in? Did you did yousay that you did you like delete the
app and reinstall it with that help? I thought of doing that, right,
so I was, But he can'tget in on a computer exactly because
I was like, I'll just deleteit on my phone and then I'll just
(02:59):
read download in a way we go. But it's not. I can't even
do it on my computer. Yeah, maybe you got lumped in with Heavyweight
and Stolen. I've never heard ofthis podcasts, but apparently people are upset
that those guys canned. But whatI okay, how do I fix it?
I think that I still don't know. I have no idea what my
(03:21):
rap is. I don't know what? What? What? How can you
sleep? I'm losing sleep. Ijust it's driving me crazy. I can't
get in. Is it like theentertainment gods? You know they talk about
the football gods and the soccer gods, but it's like, well, he's
getting all this stuff with TV.No, I'm going to punish him predates
(03:46):
the TV with music. Well yeah, well i'll tell you what. There
was a little bit of concern becauseit's sat at customs for a long time.
I can't get in and I don'tknow what to do. Just tell
me what to do. And yousaid you cannot find the automatically generated email?
(04:11):
It does? It does not say? So do you do you not
know which account, which email account? Your Spotify account is linked with?
What do you mean? Are youtyping in an email address? You don't
type in an email address? Whatdo you do when you forget your password,
user name, or email? Right? So I type in my user
name, which I know is onehundred percent right? Why don't you try
(04:33):
your email? I did, andI'm telling you it's you've got the both
the wrong username and the wrong email. No, it's through my Gmail.
Are you sure on all right?I'm gonna do it right now? Go
ahead? Okay? At is thatboth the one or the two? Okay?
(04:54):
Yeah, okay, enter yep,right, just fouled ince ructions and
you're good to go. Okay,I'm telling you it's not going to show
up at my computer. Well,get your phone, the well to not
you know, I don't bring myphone in here. The but I'm telling
you it won't come through. Thenthis then there's something else going on.
(05:14):
Well, then it's been going onsince did you forget to pay your Gmail
bill for extra Google storage? Thishas happened to you before. Remember you're
like, I can't send I can'treceive emails. What do they do?
Now? You were at I liveon that ninety eight ninety nine percent all
the time. Oh, I'm alwaysup there. But you've had to pay
for additional Well, I needed theextra storage. I needed the extra storage
(05:36):
because instead of deleting stuff that youknew you didn't need from from like uh
online retailers, you were just like, okay, I'll get from the ninety
nine cents. Yeah, no Ido, I do. But now I
have so much storage right now.But that was Remember you couldn't get email
or send emails for a couple ofdays. I know it was horrible.
(05:58):
It was horrible saying no, it'snot the storage. Christian, would you
do would you do me a favor? Do you do you mind? Would
would you go grab my phone realquick? You know where it is.
Please, I'm telling you it's notcoming. And aren't you on the clock
with emails like this? Like youhave to click the recess. Yeah,
well it didn't look like Kristen wasrunning. Oh and by the way,
(06:20):
see out here, hi elliot inthe morning. Hello. Okay, you're
not helping you even give him achance to respond. Okay, let's see
your E newspaper has arrived. Excellent, come on, come on. Nope,
(06:45):
nope, nope. Did you clickall mail instead of just mail?
Now? God, look at it? Right now? All mail inboxes?
Your E newspaper has arrived. No, not, so go to your I
don't know how you have your Gmaillisted. Does it say personal or something?
Oh, it says Gmail, andit says inbox, drafts and junk
trash. Yeah right, I'll checkjunk. Nope, click an all mail
(07:08):
okay, yeah, up top,that's up top. That's right here.
All inboxes yep, no, notall inboxes. We're all mail within Gmail.
I don't have that, Yes youdo, No I don't. It's
those are automatic all mail. Gotit, got it, got it,
it's got a download. Nope,here it comes. Oh, here's new
(07:29):
mail, your E newspaper has arrived. Okay, so this is not the
account that you're Spotify. I'll checkthe only other one that it could be
linked with. I'll check the onlyother one that it can be inbox.
Nope, nope. But Salem Broadcastingis going to lay off a lot of
people. I'm telling you, I'vedone this. I get nothing. All
(07:51):
right, So just text dustin thedo what Diane does. But how do
you fix it? I'm telling youyou just need to figure out which email
there's there's no I have two emailska, I have two emails and it doesn't
go to either one. Did youtry the other email? We'll try it
all right? Forgot your password?Yes? Wait where who are you sending
(08:16):
it to? Here? A Well, I got that for free. We
were one of the first radio stationswhen AOL was going to get you said
it. I didn't say anything,No, no, did you send it?
I sent it to Spotify. Herewe go and nothing. Salem's laying
off people. Why does everybody saysdelete the app? But deleting the app
(08:43):
isn't going to do anything, notwhen it's also not working on the computer
desk. Yeah, exactly. Well, it was good having Spotify all those
playlists. God damn it, andI'll never know my wrap. I swear
to God. All I want todo is throw my phone. Why doesn't
(09:03):
Spotify have a customer helpline because thatcosts money? Yeah okay, but but
you know what else costs money?Hold on? Oh by Jones on vacation.
I was gonna say that sounded likea calendar notification. You should message
him where's hold on line? ToHi Jelly in the morning. It's me,
(09:26):
Yeah, Hi, who's this Mike? Hey, Mike, Yes,
what can I do for you?Well? I wish I could get help
you, but I can't. ButI just wanted to let you know my
Spotify has been acting a little walkinglast week or so as well. Yeah,
I can at least signed in,But I mean it's little things like
(09:48):
the delete button to delete my episodes, my podcast episodes, it's disappeared.
Okay, you don't have a problem, pull it up. You don't have
a problem. That just means youhave a more episodes then you want.
You can at least get in andsee your episodes. I can't get in
and see anything. Oh I know. Oh okay, all right, very
(10:11):
good, good day. I'm sureyou know what I'm sorry you have cancer.
I have a cold. Yeah you'renot. That's not helpful. It's
just like that doesn't help me.You're not getting into your Spotify's like having
cancer like everybody else and lie aboutmy year end review? So do I
just make up my my my yearend? So many did? I don't
(10:35):
do that. I don't do that. I am And you should be in
I don't know what it is youshould be in ann Arbor. I was
in Bozeman. The you know itnailed my kid perfectly. It said,
yeah, nailed nailed him perfectly.You were Bozeman? Yeah? Were you
really? Why? I guess it'sall that Noah Kan. He wasn't even
(10:58):
in my top five. My topwas Springsteen, Taylor, Olivia Rodrigo,
Jimmy Buffett must have been the weekand he died, andala, that's Bozeman.
Yeah, hold on mine for hiElliot in the morning. Hell here,
(11:18):
yes, sir, Hey eliminate thephone and open up a web browser
and log on the Gmail that wayand search for it. Oh so instead
of going it through for it likepushing it to me, you want me
to just go in and do itthat way? Yeah, because then you
can check your spam forward. Youmight have jumped it. You don't even
know. Now, I have junkon my phone. Come on, it's
(11:39):
twenty almost twenty four. It's notin there. Oh wait, I just
got more mail. Oh by theway, what is this one who's off
tomorrow? No, it's from workday. It's that training he didn't do
incomplete required learning. Yea, thisextra support. You should get Kyler off
(12:03):
tomorrow. See, I know,I know, I got a problem.
I got a problem. All right, very good, very good, thank
you. Well that's solved nothing
Can somebody help me with something becauseI'm about two seconds from breaking my phone?
Why can't why can't I get Spotifyto work? Seriously? Is it
all those layoffs? The does somebodythrow a I can't bug in there before
they left for the last time.I can't log in. You're still unable
to access and I'll tell you whatI did. So I so I've gone,
(00:21):
I've checked, my user name isright, my password is right,
and I can't log in. Ican't. I can't log in on my
phone. I can't log in goingthrough the like just going through the computer.
I can't log in that way.The I as and then we're like,
oh, if you're having problems,we'll reset your password. So great,
(00:41):
So I said, send me itso you can hit reset or yeah,
reset password and it will. Andthey'll say, oh, well,
we'll send you an email. Justfollow the instructions in the email and it'll
tell you how to get in.Beautiful. I do it. I don't
get an email. And then andthen it's maybe that was the department that
(01:03):
was clear and it says if youdon't get an email, check junk.
Well I know what I'm doing.I get nothing in junk. I get
nothing in spam, I get nothinganywhere, So I can't get in.
And you know what, Spotify doesn'thave a chat box with even like support
virtual assistance. Yeah, and likeit even says if you if you need
like, if you have problems,go to your account. So I go
(01:27):
to my account, but I can'taccess my account because I can't log in.
It says right here, if youdon't have an account and sign up
for Spotify. Okay, no,but I do have an account. What
is let me try what's your password? But I don't. I don't know.
I don't know what else to do. Did you check don't they have
a Spotify Status account on to seeif there's pages? Yeah, I checked
(01:53):
that. I didn't check that yesterday. This has been going on since Monday
and so but I checked on.I checked on. I checked on Tuesday,
and I get one of those thingsthat says no reported outages in your
area. There you go, themost recent post on X from Spotify Status.
Everything's looking much better now, andthat is September eighth. So they've
(02:15):
been good since when every school wasgoing what's what's that acronym? They said?
When I have a computer, whatis it again? I D ten
T, which stands for idiot.Now, what's the one where something in
chair? Oh that's right? No, but like, okay, ha ha,
(02:38):
the how do I? How do? I just I just want to
know how to fix it? Ijust I just want to know how to
log in? Did you did yousay that you did you like delete the
app and reinstall it with that help? I thought of doing that, right,
so I was, But he can'tget in on a computer exactly because
I was like, I'll just deleteit on my phone and then I'll just
(02:59):
read download in a way we go. But it's not. I can't even
do it on my computer. Yeah, maybe you got lumped in with Heavyweight
and Stolen. I've never heard ofthis podcasts, but apparently people are upset
that those guys canned. But whatI okay, how do I fix it?
I think that I still don't know. I have no idea what my
(03:21):
rap is. I don't know what? What? What? How can you
sleep? I'm losing sleep. Ijust it's driving me crazy. I can't
get in. Is it like theentertainment gods? You know they talk about
the football gods and the soccer gods, but it's like, well, he's
getting all this stuff with TV.No, I'm going to punish him predates
(03:46):
the TV with music. Well yeah, well i'll tell you what. There
was a little bit of concern becauseit's sat at customs for a long time.
I can't get in and I don'tknow what to do. Just tell
me what to do. And yousaid you cannot find the automatically generated email?
(04:11):
It does? It does not say? So do you do you not
know which account, which email account? Your Spotify account is linked with?
What do you mean? Are youtyping in an email address? You don't
type in an email address? Whatdo you do when you forget your password,
user name, or email? Right? So I type in my user
name, which I know is onehundred percent right? Why don't you try
(04:33):
your email? I did, andI'm telling you it's you've got the both
the wrong username and the wrong email. No, it's through my Gmail.
Are you sure on all right?I'm gonna do it right now? Go
ahead? Okay? At is thatboth the one or the two? Okay?
(04:54):
Yeah, okay, enter yep,right, just fouled ince ructions and
you're good to go. Okay,I'm telling you it's not going to show
up at my computer. Well,get your phone, the well to not
you know, I don't bring myphone in here. The but I'm telling
you it won't come through. Thenthis then there's something else going on.
(05:14):
Well, then it's been going onsince did you forget to pay your Gmail
bill for extra Google storage? Thishas happened to you before. Remember you're
like, I can't send I can'treceive emails. What do they do?
Now? You were at I liveon that ninety eight ninety nine percent all
the time. Oh, I'm alwaysup there. But you've had to pay
for additional Well, I needed theextra storage. I needed the extra storage
(05:36):
because instead of deleting stuff that youknew you didn't need from from like uh
online retailers, you were just like, okay, I'll get from the ninety
nine cents. Yeah, no Ido, I do. But now I
have so much storage right now.But that was Remember you couldn't get email
or send emails for a couple ofdays. I know it was horrible.
(05:58):
It was horrible saying no, it'snot the storage. Christian, would you
do would you do me a favor? Do you do you mind? Would
would you go grab my phone realquick? You know where it is.
Please, I'm telling you it's notcoming. And aren't you on the clock
with emails like this? Like youhave to click the recess. Yeah,
well it didn't look like Kristen wasrunning. Oh and by the way,
(06:20):
see out here, hi elliot inthe morning. Hello. Okay, you're
not helping you even give him achance to respond. Okay, let's see
your E newspaper has arrived. Excellent, come on, come on. Nope,
(06:45):
nope, nope. Did you clickall mail instead of just mail?
Now? God, look at it? Right now? All mail inboxes?
Your E newspaper has arrived. No, not, so go to your I
don't know how you have your Gmaillisted. Does it say personal or something?
Oh, it says Gmail, andit says inbox, drafts and junk
trash. Yeah right, I'll checkjunk. Nope, click an all mail
(07:08):
okay, yeah, up top,that's up top. That's right here.
All inboxes yep, no, notall inboxes. We're all mail within Gmail.
I don't have that, Yes youdo, No I don't. It's
those are automatic all mail. Gotit, got it, got it,
it's got a download. Nope,here it comes. Oh, here's new
(07:29):
mail, your E newspaper has arrived. Okay, so this is not the
account that you're Spotify. I'll checkthe only other one that it could be
linked with. I'll check the onlyother one that it can be inbox.
Nope, nope. But Salem Broadcastingis going to lay off a lot of
people. I'm telling you, I'vedone this. I get nothing. All
(07:51):
right, So just text dustin thedo what Diane does. But how do
you fix it? I'm telling youyou just need to figure out which email
there's there's no I have two emailska, I have two emails and it doesn't
go to either one. Did youtry the other email? We'll try it
all right? Forgot your password?Yes? Wait where who are you sending
(08:16):
it to? Here? A Well, I got that for free. We
were one of the first radio stationswhen AOL was going to get you said
it. I didn't say anything,No, no, did you send it?
I sent it to Spotify. Herewe go and nothing. Salem's laying
off people. Why does everybody saysdelete the app? But deleting the app
(08:43):
isn't going to do anything, notwhen it's also not working on the computer
desk. Yeah, exactly. Well, it was good having Spotify all those
playlists. God damn it, andI'll never know my wrap. I swear
to God. All I want todo is throw my phone. Why doesn't
(09:03):
Spotify have a customer helpline because thatcosts money? Yeah okay, but but
you know what else costs money?Hold on? Oh by Jones on vacation.
I was gonna say that sounded likea calendar notification. You should message
him where's hold on line? ToHi Jelly in the morning. It's me,
(09:26):
Yeah, Hi, who's this Mike? Hey, Mike, Yes,
what can I do for you?Well? I wish I could get help
you, but I can't. ButI just wanted to let you know my
Spotify has been acting a little walkinglast week or so as well. Yeah,
I can at least signed in,But I mean it's little things like
(09:48):
the delete button to delete my episodes, my podcast episodes, it's disappeared.
Okay, you don't have a problem, pull it up. You don't have
a problem. That just means youhave a more episodes then you want.
You can at least get in andsee your episodes. I can't get in
and see anything. Oh I know. Oh okay, all right, very
(10:11):
good, good day. I'm sureyou know what I'm sorry you have cancer.
I have a cold. Yeah you'renot. That's not helpful. It's
just like that doesn't help me.You're not getting into your Spotify's like having
cancer like everybody else and lie aboutmy year end review? So do I
just make up my my my yearend? So many did? I don't
(10:35):
do that. I don't do that. I am And you should be in
I don't know what it is youshould be in ann Arbor. I was
in Bozeman. The you know itnailed my kid perfectly. It said,
yeah, nailed nailed him perfectly.You were Bozeman? Yeah? Were you
really? Why? I guess it'sall that Noah Kan. He wasn't even
(10:58):
in my top five. My topwas Springsteen, Taylor, Olivia Rodrigo,
Jimmy Buffett must have been the weekand he died, andala, that's Bozeman.
Yeah, hold on mine for hiElliot in the morning. Hell here,
(11:18):
yes, sir, Hey eliminate thephone and open up a web browser
and log on the Gmail that wayand search for it. Oh so instead
of going it through for it likepushing it to me, you want me
to just go in and do itthat way? Yeah, because then you
can check your spam forward. Youmight have jumped it. You don't even
know. Now, I have junkon my phone. Come on, it's
(11:39):
twenty almost twenty four. It's notin there. Oh wait, I just
got more mail. Oh by theway, what is this one who's off
tomorrow? No, it's from workday. It's that training he didn't do
incomplete required learning. Yea, thisextra support. You should get Kyler off
(12:03):
tomorrow. See, I know,I know, I got a problem.
I got a problem. All right, very good, very good, thank
you. Well that's solved nothing
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